Can't De-Authorize account

exposed · 01-21-2012, 02:35 PM

I am on a Mac and I need to authorize the account to my wife's email address instead of mine. I have been told to activate Kobo reader / ADE and click command/shift D at the same time and a de-authorize message appears. I have tried this over and over and I get nothing. Any suggestions?

PeterT · 01-21-2012, 02:52 PM

How can I deauthorize a Kobo (or other) device using ADE?
PC instructions:

Open ADE on your pc, connect the Kobo to the pc. Then press Ctrl,Shift, E. You should get a box asking of you want to deauthorize, select yes.
Unplug your Kobo from the computer, and plug it in again. Now you should get a box saying that a new device has been detected and you can authorize it.

MAC OS X instructions

Open ADE on your MAC, connect the Kobo to the it. Then press CMD-SHIFT-E. You should get a box asking of you want to deauthorize, select yes.
Unplug your Kobo from the computer, and plug it in again. Now you should get a box saying that a new device has been detected and you can authorize it.

How can I deauthorize a a computer using ADE?
PC instructions:

Open ADE on your pc. Then press Ctrl,Shift, D. You should get a box asking of you want to deauthorize the computer, select yes. ADE will close.
Open ADE again. Go to library view. Click on the drop down "library" menu. Choose "authorize computer"

MAC OS X instructions

Open ADE on your MAC Then press CMD,Shift, D. You should get a box asking of you want to deauthorize the computer, select yes. ADE will close.
Open ADE again. Go to library view. Click on the drop down "library" menu. Choose "authorize computer"

exposed · 01-22-2012, 10:25 AM

Quote:

Originally Posted by PeterT

How can I deauthorize a Kobo (or other) device using ADE?
PC instructions:

Open ADE on your pc, connect the Kobo to the pc. Then press Ctrl,Shift, E. You should get a box asking of you want to deauthorize, select yes.
Unplug your Kobo from the computer, and plug it in again. Now you should get a box saying that a new device has been detected and you can authorize it.

MAC OS X instructions

Open ADE on your MAC, connect the Kobo to the it. Then press CMD-SHIFT-E. You should get a box asking of you want to deauthorize, select yes.
Unplug your Kobo from the computer, and plug it in again. Now you should get a box saying that a new device has been detected and you can authorize it.

How can I deauthorize a a computer using ADE?
PC instructions:

Open ADE on your pc. Then press Ctrl,Shift, D. You should get a box asking of you want to deauthorize the computer, select yes. ADE will close.
Open ADE again. Go to library view. Click on the drop down "library" menu. Choose "authorize computer"

MAC OS X instructions

Open ADE on your MAC Then press CMD,Shift, D. You should get a box asking of you want to deauthorize the computer, select yes. ADE will close.
Open ADE again. Go to library view. Click on the drop down "library" menu. Choose "authorize computer"

Hi Peter - thanks for your quick reply. My problem is that's what I've been doing on my Mac. I click command / shift/ D and absolutely nothing happens.
Would you say I have an ADE problem or a Mac problem? I've deleted ADE and relaunched it and nothing helps.
Gary

exposed · 01-22-2012, 10:31 AM

Peter - it worked - What I was doing was opening authorize while I clicked the buttons - that was the problem.

PeterT · 01-22-2012, 01:17 PM

The Kobo is plugged in when you are trying this and is recognized by ADE as a device?

01-21-2012, 02:35 PM	#1
exposed Junior Member Posts: 7 Karma: 10 Join Date: Aug 2011 Device: Ipad	Can't De-Authorize account I am on a Mac and I need to authorize the account to my wife's email address instead of mine. I have been told to activate Kobo reader / ADE and click command/shift D at the same time and a de-authorize message appears. I have tried this over and over and I get nothing. Any suggestions?

01-21-2012, 02:52 PM	#2
PeterT Grand Sorcerer Posts: 13,693 Karma: 79983758 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	How can I deauthorize a Kobo (or other) device using ADE? PC instructions: Open ADE on your pc, connect the Kobo to the pc. Then press Ctrl,Shift, E. You should get a box asking of you want to deauthorize, select yes. Unplug your Kobo from the computer, and plug it in again. Now you should get a box saying that a new device has been detected and you can authorize it. MAC OS X instructions Open ADE on your MAC, connect the Kobo to the it. Then press CMD-SHIFT-E. You should get a box asking of you want to deauthorize, select yes. Unplug your Kobo from the computer, and plug it in again. Now you should get a box saying that a new device has been detected and you can authorize it. How can I deauthorize a a computer using ADE? PC instructions: Open ADE on your pc. Then press Ctrl,Shift, D. You should get a box asking of you want to deauthorize the computer, select yes. ADE will close. Open ADE again. Go to library view. Click on the drop down "library" menu. Choose "authorize computer" MAC OS X instructions Open ADE on your MAC Then press CMD,Shift, D. You should get a box asking of you want to deauthorize the computer, select yes. ADE will close. Open ADE again. Go to library view. Click on the drop down "library" menu. Choose "authorize computer"

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01-22-2012, 10:31 AM	#4
exposed Junior Member Posts: 7 Karma: 10 Join Date: Aug 2011 Device: Ipad	Peter - it worked - What I was doing was opening authorize while I clicked the buttons - that was the problem.

01-22-2012, 01:17 PM	#5
PeterT Grand Sorcerer Posts: 13,693 Karma: 79983758 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	The Kobo is plugged in when you are trying this and is recognized by ADE as a device?

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