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#46 | |
Cockatoo Mom!
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And my employer's training on how to deal with compromised bank & credit cards tells me. Which for reasons that should be obvious to most, I cannot post here. It's also called slander to the merchant that's been victimized. They themself didn't skim your card. Someone else used their equipment to do that. Again, as I've already said, the person you speak to on the phone or even in person does not know where the compromise took place. You can go yell at the bank manager if you so desire but even he/she doesn't know. We don't see that information. We don't even see when it happened. Only someone highup in the fraud department knows and that information does not flow downward. |
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#47 | |
Sith Wannabe
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Credit card information is radioactive, and information about fraud even more so. Only people who absolutely have to have access get access, but no one else. The fewer you tell, the smaller the risk of leaks. |
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#48 |
Wizard
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Help yourself ?
Having started this thing off, I would like to mention the apparent opportunities there are for card dodginess before they even reach us - those envelopes that arrive with your new/replacement cards, that are plainly carrying new/replacement cards ? The address on the rear, the type of envelope, the fact you can feel them inside .....
Is this a security risk, or is the system so good it wouldn't matter if someone helped themselves to some ? |
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#49 | |
Interested Bystander
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a) The PIN is always sent separately b) You need to phone to activate the card, using some pre-established password or other identification method So just having the un-activated cards shouldn't be hugely useful. (This is a lot more secure in chip-and-PIN countries, rather than those that routinely accept swipe-and-sign.) |
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#50 | |
eBook Enthusiast
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#51 | ||||
Wizard
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So you do not, in fact, know of a law which prohibits your bank from telling you where your credit card was used?
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And until you can cite a specific law (or banking regulation, which is effectively the same thing) that prohibits it, you're talking out your ass. Quote:
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Not my personal experience. And again, I've had that conversation. It sounds to me like your employer is more concerned with making it impossible for customers to talk to someone who can actually help them resolve an issue than anything else. But I could be wrong. |
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#52 | |
Wizard
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In any event, when I call the bank that issued me a card to talk to them about the account, they have to have access to account information. They cannot even tell me they can't help me until they've brought up the account information. I've had this conversation. More than once. What you describe simply isn't true for the situation I'm talking about. |
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#53 | |
Wizard
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Plus, the card generally has to be activated before it can be used. This is usually done by phone, and when you call in to do so, they can tell what number you're calling from. Not by caller ID (which is trivial to fake), but by AIN, which is billing information that is very difficult to fake. If you call from your home phone, it's usually pretty simple. If you call from somewhere else, there's generally an elaborate verification process involving questions that in theory only you would know the answer to. In practice, it does happen, but not often enough that the banks have considered it a problem. So far. |
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#54 | |
Wizard
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This is becoming more of an issue, and either Visa or Mastercard is currently implementing a chip-and-pin system on all their cards, but it will take a decade or more before they can do away with the old system entirely. |
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#55 | |
eBook Enthusiast
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Any idea why it's not been implemented in the US thus far? I don't think it's the doing of MasterCard or Visa, since both of those are chip and pin elsewhere. |
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#56 | |
Not scared!
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I remember watching American programs years ago and not understanding how kids seemed to be using their parents credit cards. Since pin numbers came in, I'd always assumed that the US had had that first and that was how it worked. |
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#57 | |
Sith Wannabe
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That's because I'm not talking about calling the bank that issued the card. I'm talking about calling the company that charged the card and asking for information. I thought I had made that clear; obviously not. |
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#58 |
Sith Wannabe
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Lack of desire to do so, is my guess. No one wants to be the first one to do it, and lose a very large number of customers who prefer to have lesser security on their cards, rather than be inconvenienced by making the card impossible to use if they lose it.
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#59 | |
Wizard
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On the merchant end, there are expensive equipment upgrades to consider. Current credit card processing machines are magnetic strip readers only. To do chip-and-pin, you need a different pad entirely, and they aren't all that cheap. (My employer has nearly a hundred units, which cost about $1,000 each. More sophisticated chip-and-pin pads would, presumably, be more. We could upgrade them, and it wouldn't put us out of business, but it wouldn't be a trivial expense.) Many merchants still use the old, dumb machines that dial out over a phone line. And then there's just inertia. If the current system works, and it has for many years, why spend billions to change it? But one of the two big companies (Mastercard, IIRC) is currently in the planning stages of implementing chip-and-pin, and the other (and Discover) is expected to follow suit soon. I believe American Express already has a chip-and-pin solution out there, but it won't be commonly used until merchants have incentive (which Mastercard and Visa will give them) to upgrade their equipment. The current plan is that it will take about a decade before there's any real chance of getting rid of the old mag strip only system. |
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#60 | |
Wizard
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[QUOTE=Bilbo1967;1923349]So do you still have to sign something for a credit card in the US?It depends. Generally speaking, yes. The latest fad is that for small transactions (under $25 or $50, depending on the store and their bank), you don't. But that's only been the last few years. Note that it's still the same old magnetic strip system, though.
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Adding a PIN to the credit card system would be, from a techincal standpoint, fairly simple, because most of the processing equipment for credit cards also handles debits. But the banks seem to want to go to chip-and-pin systems instead, in the theory that it's more secure than PIN (though the technology that's out there really isn't - the system used in Europe has been broken nearly as thoroughly as most 802.11 encryption). And that requires hardware upgrades at the merchant level, and that's millions of merchants at hundreds or thousands of dollars per cash register. |
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