Bank of America security alert....

carpetmojo · 01-11-2012, 12:13 PM

Any one else had a warning from B of A that their credit card account "may be at risk" ?

This is my Amazon card, used for books among other things - if this is perhaps a touch of the Sonys ?

Or....well, you name it, it's probably happened to them !

"New cards will be sent" etc... but I don't know if it is confined to the UK, Amazon cards, or what.....

HarryT · 01-11-2012, 12:15 PM

I've got an Amazon card, and I've not heard anything. Was it a letter or an email? If an email, are you sure it wasn't a phishing one?

Hellmark · 01-11-2012, 12:21 PM

The card I have from Amazon is backed by Chase, not BoA. Do you mean that you have your BoA card set to be used on Amazon?

HarryT · 01-11-2012, 12:23 PM

No. Amazon.co.uk offer a MasterCard, which is a Bank of America card. It earns you points which get you Amazon gift certificates.

JoeD · 01-11-2012, 12:30 PM

If in doubt, call the number on the back of your CC for advice (should be freephone). Don't call any number listed in the email or letter as there's been scams both via email and postal in the past with false phone numbers.

HarryT · 01-11-2012, 12:35 PM

I've just phoned BoA to check, and they say that there's no problem, and that, if there was, they'd always phone the customer or send a letter.

HarryT · 01-11-2012, 12:46 PM

cm: the BoA number is 0800 917 5235. I'd suggest giving them a ring to see if your warning is genuine.

RainingLemur · 01-11-2012, 01:14 PM

I bank with BofA and had a new card issued to me about 7 months ago due to a possible security breach. Luckily, nothing ever happened to my account.

I wish that they'd disclose WHERE the breach took place, so I'd know where not to use my card at (or shop at, period). But, it was just a form-letter saying "Oh your info may have been compromised, better double check everything is ok."

taustin · 01-11-2012, 01:53 PM

Quote:

Originally Posted by RainingLemur

I wish that they'd disclose WHERE the breach took place, so I'd know where not to use my card at (or shop at, period). But, it was just a form-letter saying "Oh your info may have been compromised, better double check everything is ok."

In my experience, they'll usually tell you if you call them and ask.

dickon25 · 01-11-2012, 01:55 PM

I also have a BofA Amazon card and, like Harry, have had no warning. I strongly suspect it's a phish.

Polarpenguin · 01-11-2012, 02:47 PM

I use a BoA Amazon CC too. Just double checked my Email, nothing. I would do as HarryT suggests & phone them

ScalyFreak · 01-11-2012, 03:08 PM

Quote:

Originally Posted by carpetmojo

Any one else had a warning from B of A that their credit card account "may be at risk" ?

I have. The thing is though, I don't have a card with them. Needless to say, the email alert I received doesn't bother me very much.

Call BofA at their official phone number and ask them. As a general rule, always assume that an email warning is a phishing attempt.

HarryT · 01-11-2012, 03:11 PM

As I said, when I phoned them they said that, in such a situation, they would NOT send email, so any such email is undoubtedly a fake.

Apache · 01-11-2012, 03:23 PM

Credit Card Companies never send emails. They will send you a letter or call.
Apache

CyGuy · 01-11-2012, 03:27 PM

I have seen these warning e-mails for BofA as well as many other banks. Here is the test: Mouse over the hyperlink included in the e-mail that says "click here to logon to your account" or something similar. It will certainly be some obviously non-banking site. I see these almost everyday...

01-11-2012, 12:13 PM	#1
carpetmojo Wizard Posts: 3,117 Karma: 9269999 Join Date: Feb 2011 Location: UK Device: Sony- T3, PRS650, 350, T1/2/3, Paperwhite, Fire 8.9,Samsung Tab S 10.5	Bank of America security alert.... Any one else had a warning from B of A that their credit card account "may be at risk" ? This is my Amazon card, used for books among other things - if this is perhaps a touch of the Sonys ? Or....well, you name it, it's probably happened to them ! "New cards will be sent" etc... but I don't know if it is confined to the UK, Amazon cards, or what.....

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01-11-2012, 12:15 PM	#2
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	I've got an Amazon card, and I've not heard anything. Was it a letter or an email? If an email, are you sure it wasn't a phishing one?

01-11-2012, 12:21 PM	#3
Hellmark Wizard Posts: 2,592 Karma: 4290425 Join Date: Jun 2009 Location: Foristell, Missouri, USA Device: Nokia N800, PRS-505, Nook STR Glowlight, Kindle 3, Kobo Libra 2	The card I have from Amazon is backed by Chase, not BoA. Do you mean that you have your BoA card set to be used on Amazon?

01-11-2012, 12:23 PM	#4
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	No. Amazon.co.uk offer a MasterCard, which is a Bank of America card. It earns you points which get you Amazon gift certificates.

01-11-2012, 12:30 PM	#5
JoeD Guru Posts: 895 Karma: 4383958 Join Date: Nov 2007 Device: na	If in doubt, call the number on the back of your CC for advice (should be freephone). Don't call any number listed in the email or letter as there's been scams both via email and postal in the past with false phone numbers.

01-11-2012, 12:35 PM	#6
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	I've just phoned BoA to check, and they say that there's no problem, and that, if there was, they'd always phone the customer or send a letter.

01-11-2012, 12:46 PM	#7
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	cm: the BoA number is 0800 917 5235. I'd suggest giving them a ring to see if your warning is genuine.

01-11-2012, 01:14 PM	#8
RainingLemur Spork Connoisseur Posts: 2,355 Karma: 16780603 Join Date: Mar 2011 Device: Nook Color	I bank with BofA and had a new card issued to me about 7 months ago due to a possible security breach. Luckily, nothing ever happened to my account. I wish that they'd disclose WHERE the breach took place, so I'd know where not to use my card at (or shop at, period). But, it was just a form-letter saying "Oh your info may have been compromised, better double check everything is ok."

01-11-2012, 01:55 PM	#10
dickon25 Groupie Posts: 199 Karma: 818 Join Date: Jul 2008 Location: UK Device: Sony PRS-505. Pocketbook Inkpad 840	I also have a BofA Amazon card and, like Harry, have had no warning. I strongly suspect it's a phish.

01-11-2012, 02:47 PM	#11
Polarpenguin Groupie Posts: 176 Karma: 1834850 Join Date: May 2011 Location: UK Device: Sony PRS-300, Sony PRS- T3S, Kobo aura H2O Kobo aura One Kobo libra	I use a BoA Amazon CC too. Just double checked my Email, nothing. I would do as HarryT suggests & phone them

01-11-2012, 03:11 PM	#13
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	As I said, when I phoned them they said that, in such a situation, they would NOT send email, so any such email is undoubtedly a fake.

01-11-2012, 03:23 PM	#14
Apache Readaholic Posts: 5,277 Karma: 90000484 Join Date: Sep 2011 Location: South Georgia Device: Surface Pro 6 / Galaxy Tab A 8"	Credit Card Companies never send emails. They will send you a letter or call. Apache

01-11-2012, 03:27 PM	#15
CyGuy Avid Reader Posts: 769 Karma: 7777778 Join Date: Aug 2009 Device: PocketBook 902, Galaxy Tab 2 7.0, ASUS TF700, and Cybook Gen III	I have seen these warning e-mails for BofA as well as many other banks. Here is the test: Mouse over the hyperlink included in the e-mail that says "click here to logon to your account" or something similar. It will certainly be some obviously non-banking site. I see these almost everyday...