First Vox software update is now available

[Joey Ice Cream]

Originally Posted by taming

Joey--if you have been reading the other threads, then you know that the problem is widespread and that Kobo is working on it.

Oh for sure, I've been checking out the other threads but I just haven't seen anything from kobo regarding a second patch upcoming. Good to know know that they're working on it - thanks for the info, saves me a trip to the mall

[enzonov]

Well, there it goes. I don't know what happened but I can't turn the damn thing on. I may have accidentally left it on, but it's plugged in and still won't come on. I think I just want my money back. What can I do? My 30 days are surely over.

It's really too bad...I was starting to enjoy it.

[Joey Ice Cream]

Originally Posted by enzonov

Well, there it goes. I don't know what happened but I can't turn the damn thing on. I may have accidentally left it on, but it's plugged in and still won't come on. I think I just want my money back. What can I do? My 30 days are surely over.

It's really too bad...I was starting to enjoy it.

These sorts of posts are what really make me nervous...(sorry to hear about your story by the way)

If this is simply a software issue, I think I will wait for the necessary patch(s). My concern is that there are problems with both the hardware and the software. I don't want to be stuck holding the bag in 31 days when the unit crashes and burns.

Any tech-savvy folk out there who can offer some insight would sure be appreciated.

[Haesslich]

enzonov - hold down the power button for 12-15 seconds, then wait a moment and hit power again. It sounds like the sleep of death (software) bug hit you. A read of this read and a few other describes this exact problem.

[enzonov]

Thanks Haesslich, you are right. That hold power 12-15 sec, then press power normally, solution worked.

So I got the sleep of death. Question is, did it happen while my unit was off or did I accidentally leave it on and it went to deathsleep. I always power off when I'm not using it. I may have left it on accidentally but I'm not 100% convinced I did.

I will be more vigilant going forward so I can be 100% certain. If it went into deathsleep from off....well that's just wrong.

[cece]

I read these posts and I feel very lucky. I have never had any of these problems. I have loaded apps taken them off left it in sleep for hours. One time it didn't wake up and I checked the Kobo site and followed the steps for the 10 sec reset and I have had no problem, this was weeks ago.

[MegaSilver]

Originally Posted by cece

I read these posts and I feel very lucky. I have never had any of these problems. I have loaded apps taken them off left it in sleep for hours. One time it didn't wake up and I checked the Kobo site and followed the steps for the 10 sec reset and I have had no problem, this was weeks ago.

I used to be in your boat. Then some time last week I started occasionally getting problems waking from sleep. Now, it happens 3 out of 4 times, be it 10 seconds, or 30 minutes on sleep

[oldyellr]

I was in that boat too. Then I had one incidence of not waking up that required a 10-second press reboot. However, I don't really consider that a big deal. I run a Windows PC and hardly a week goes by that I don't need to reboot for one reason or another. I've never thought of that as unusual. But then I started with Basic, a TRS-80, then Dos 3.2, so I had to do a lot of stuff for myself. People coming from the Mac culture don't expect to have to "look under the hood" and expect everything to be idiot-proof and every app to know about every other app and all of them to communicate and play nicely together. If that doesn't happen, it's disaster.

[Joey Ice Cream]

Originally Posted by enzonov

Thanks Haesslich, you are right. That hold power 12-15 sec, then press power normally, solution worked.

So I got the sleep of death. Question is, did it happen while my unit was off or did I accidentally leave it on and it went to deathsleep. I always power off when I'm not using it. I may have left it on accidentally but I'm not 100% convinced I did.

I will be more vigilant going forward so I can be 100% certain. If it went into deathsleep from off....well that's just wrong.

Hey all, I tried out some new settings and so far no further problems with the death sleep.

First, I unplugged the battery and re-connected (just for kicks)

I made sure to kill all non-essential apps with an app-killer.
I set my wifi to never sleep when plugged in (not an issue for me since I generally have it plugged in when not in use)
I make sure to sleep only from the home screen.

I let my unit sleep for 1 hr, 3 hrs both with no problems. Then I put it to sleep overnight before bed around 11:00 pm and left it until I got home from work today - around 6:00pm and no problems waking up (aprox 17 hrs).

since wifi seems to be the cause according to the majority of threads, I'm going to try exactly the same procedure tonight but with wifi off and unplugged to see what shakes out.

hth

[Joey Ice Cream]

Originally Posted by Joey Ice Cream

Hey all, I tried out some new settings and so far no further problems with the death sleep.

First, I unplugged the battery and re-connected (just for kicks)

I made sure to kill all non-essential apps with an app-killer.
I set my wifi to never sleep when plugged in (not an issue for me since I generally have it plugged in when not in use)
I make sure to sleep only from the home screen.

I let my unit sleep for 1 hr, 3 hrs both with no problems. Then I put it to sleep overnight before bed around 11:00 pm and left it until I got home from work today - around 6:00pm and no problems waking up (aprox 17 hrs).

since wifi seems to be the cause according to the majority of threads, I'm going to try exactly the same procedure tonight but with wifi off and unplugged to see what shakes out.

hth

Well, I'm giving up and returning this... Now, not only am I having sleep of death and battery issues, but the wifi is becoming ineasingly unstable along with apps crashing, freezes, etc. Sorry Kobo, maybe if I hear about an upcoming patch I will consider re-purchasing the unit. I'm disappointed
because I really did enjoy it when it functioned.

[Jeanne-M]

I bought a Kobo Vox for my travels. It appeared to answer all I need in my pocket. Reading books; Fine. Displaying photos and paintings, Excellent. Use of Diary/Calendar, A nightmare. Cannot download it and it will not connect to server? What server? What does this mean? I wanted to use this as a notebook for my journey round India in the New <Year but it will not work. Please help. Would like to download one or two other apps also but even the built in app for Calendar will not open up.
Jeanne-David.Turner@wanadoo.fr

[GJSmith]

You have that right. I was a mainframe computer operator so I bought a Mac for home. If I had to reboot twice in a year something was wrong and let me tell you until about 2008 you simply knew your Mac would work.... those days are gone..... I have to boot 3 times in a year now
These things are tools I don't expect to have to build my hammer every time I want to drive a nail.
But hey I like starting my VOx up and hearing Buzz Lightyear

Originally Posted by oldyellr

I was in that boat too. Then I had one incidence of not waking up that required a 10-second press reboot. However, I don't really consider that a big deal. I run a Windows PC and hardly a week goes by that I don't need to reboot for one reason or another. I've never thought of that as unusual. But then I started with Basic, a TRS-80, then Dos 3.2, so I had to do a lot of stuff for myself. People coming from the Mac culture don't expect to have to "look under the hood" and expect everything to be idiot-proof and every app to know about every other app and all of them to communicate and play nicely together. If that doesn't happen, it's disaster.

[solwisesteve]

My 3 week old Vox has started playing up. I have the same two issues:

1. It doesn't come out of sleep mode. If I press the power button quickly it goes into sleep mode fine. A quick press will also get it out of sleep mode fine BUT as long as I don't leave it in sleep mode too long. I'm not sure how long 'too long' exactly is but if I come back an hour later it needs a full startup by holding the power button in for 10 seconds to get it to start up. Sleep mode DID work for the first 1-2 weeks I had the product.

2. Power consumption when in sleep mode has shot through the roof! For the first 1-2 weeks, when in sleep mode power consumption was very low: I could put it into sleep mode at night then start it up in the morning and very little power was lost. I could go 3 days with reading and using sleep mode before having to charge up. Now it won't last the night in sleep mode!! Now, if put into sleep mode overnight it's flat by the morning and has to be recharged before I can use it.

It is on the 18 f/w as loaded a few days ago - which didn't fix the issues. I also ensure that wifi is off when going into sleep mode.

At the moment, unless sorted soon, after christmas is over, it will be going back to the supplier :-(

[mr_nobody]

Originally Posted by solwisesteve

At the moment, unless sorted soon, after christmas is over, it will be going back to the supplier :-(

I wouldn't hold your breath...sleep of death is a well documented problem and there is no sign it will be resolved anytime soon.

[Cdesja5]

Originally Posted by solwisesteve

My 3 week old Vox has started playing up. I have the same two issues:

1. It doesn't come out of sleep mode. If I press the power button quickly it goes into sleep mode fine. A quick press will also get it out of sleep mode fine BUT as long as I don't leave it in sleep mode too long. I'm not sure how long 'too long' exactly is but if I come back an hour later it needs a full startup by holding the power button in for 10 seconds to get it to start up. Sleep mode DID work for the first 1-2 weeks I had the product.

2. Power consumption when in sleep mode has shot through the roof! For the first 1-2 weeks, when in sleep mode power consumption was very low: I could put it into sleep mode at night then start it up in the morning and very little power was lost. I could go 3 days with reading and using sleep mode before having to charge up. Now it won't last the night in sleep mode!! Now, if put into sleep mode overnight it's flat by the morning and has to be recharged before I can use it.

It is on the 18 f/w as loaded a few days ago - which didn't fix the issues. I also ensure that wifi is off when going into sleep mode.

At the moment, unless sorted soon, after christmas is over, it will be going back to the supplier :-(

IMO the first problem is a minor one and will be fixed by an update shortly. Holding the button for 10 seconds to turn it back on is not a big deal. The second one is a problem that I also experienced until I got into the habit of putting my Vox into airplane mode and then powering it off when it won't be used for extended periods of time (such as overnight).
When I do that, there is no power drain and I can resume using the Vox with the same amount of power left as when I turned it off.
These are minor software issues that will be resolved shortly and do not impact the enjoyment I get from using my Vox while it's "on". Definitely not a reason for returning as it is not a hardware issue and are only minor annoyances with easy work-arounds. But that's just my point of view...