Touch Nook Touch firmware - killed wifi?!

Mef613 · 11-07-2011, 11:06 PM

Hi, there. I just sideloaded the new 1.10 firmware onto my Nook Simple Touch. Now, it appears that I am no longer able to have the Nook connect to either Wifi WEP-protected hotspot that I use regularly. It tries and fails to connect, but is unsuccessful. Both networks worked fine before the upgrade.

Any ideas or similar experiences?

kezza · 11-07-2011, 11:43 PM

My wifi (also WEP-protected) seems to be working fine. Have you tried rebooting the device and/or wifi router (if possible)?

ATimson · 11-07-2011, 11:44 PM

My network is WPA2, not WEP, but it connects fine with v1.1.0.

Mef613 · 11-08-2011, 01:10 AM

Hmm. Fascinating. I have rebooted routers and Nook. I *was* doing something in the settings of the Nook when it rebooted itself after I sideloaded the update. Maybe something got corrupted. I have even removed the networks and tried to re-add them - still no go.

2JCgirls · 11-08-2011, 03:17 AM

I wasn't doing anything in the settings of the Nook when mine was installing and BOTH of mine ended up not being able to connect to WIFI after sideload. I'm going to hoof it into the store, but you and I are not the only ones, there was a post on the B/N forum about that happening to someone as well.

Mef613 · 11-08-2011, 01:58 PM

Oh, hell. Just spent 45 minutes on tech support check with BN. Finally they asked me to do a hard reset via a key combo. I did. Wiped it back to factory state. But I still can't get online, AND I now can't use the Nook until getting online. So now I have a Nook I can't use at all, until this is resolved - not even the books I have on my SD card. <Steam coming out of ears>

jasoraso · 11-08-2011, 07:27 PM

Quote:

Originally Posted by Mef613

Oh, hell. Just spent 45 minutes on tech support check with BN. Finally they asked me to do a hard reset via a key combo. I did. Wiped it back to factory state. But I still can't get online, AND I now can't use the Nook until getting online. So now I have a Nook I can't use at all, until this is resolved - not even the books I have on my SD card. <Steam coming out of ears>

One thing that sometimes works is to reset your wifi router.
I've seen something similar with other Android devices - that when there is an update, the wifi doesn't reconnect. Rebooting the wifi router is sometimes a solution that works.

You also might try a different wifi router (or in other words, different wifi?)

Mef613 · 11-10-2011, 12:26 AM

I have tried three different routers at different locations; I have turned off encryption altogether on one network to see if I can get the Nook to connect (turned back on afterwards when there was no difference.) I renamed a network in case there was some weird caching of settings. No go at all.

However, I was able to connect to the store network at B&N today and at least log in to authorize the Nook after a hard reset, so I can now get to my existing content again. Given that nothing whatsoever changed in my system configuration but the network connectivity started to fail immediately after the firmware upgrade, I think there's a bug that has bitten me. Sounds as if the store staff was more than willing to exchange my Nook for me, since it still has 9-1/2 months of warranty left. I may take them up on it.

weidbrewer · 11-27-2011, 10:22 PM

Count me among those that is having no luck. Wife and I just upgraded our Nooks this weekend to the Simple Touch, firmware v1.1. Our old ones connected to the home network without trouble, but the new ones get to the "Acquiring IP address" point and then fail to connect.

I've tried the suggestions in the B&N forums of rebooting the router, forgetting the network-rebooting Nook-scanning for the hotspot again, and several combinations of rebooting the router/rebooting the Nook in different orders. Nothing.

If I turn the hotspot on on my phone, no problem. If I connect to my neighbor's unsecured network, no problem. My network? Nothing.

Dopedangel · 11-28-2011, 12:05 AM

I had a similar problem deleting the wifi settings from nook then rebooting the router fixed it now although the signal strength is showing less than it was before

weidbrewer · 11-28-2011, 12:09 AM

Yeah, per my post above, I'd seen that in the forums, but it didn't work for me, unfortunately. From what I'm finding, this seems to be an issue with the firmware, so it's looking like we're going to have to wait for the next update, whenever that might be.

11-07-2011, 11:06 PM	#1
Mef613 Junior Member Posts: 5 Karma: 10 Join Date: Nov 2011 Device: Nook Simple Touch	Nook Touch firmware - killed wifi?! Hi, there. I just sideloaded the new 1.10 firmware onto my Nook Simple Touch. Now, it appears that I am no longer able to have the Nook connect to either Wifi WEP-protected hotspot that I use regularly. It tries and fails to connect, but is unsuccessful. Both networks worked fine before the upgrade. Any ideas or similar experiences?

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11-07-2011, 11:43 PM	#2
kezza Lowlife of the Party Posts: 266 Karma: 4038 Join Date: Oct 2002 Location: seattle Device: nook, iphone	My wifi (also WEP-protected) seems to be working fine. Have you tried rebooting the device and/or wifi router (if possible)?

11-07-2011, 11:44 PM	#3
ATimson Evangelist Posts: 456 Karma: 1044878 Join Date: Apr 2009 Device: Kindle Paperwhite 4	My network is WPA2, not WEP, but it connects fine with v1.1.0.

11-08-2011, 01:10 AM	#4
Mef613 Junior Member Posts: 5 Karma: 10 Join Date: Nov 2011 Device: Nook Simple Touch	Hmm. Fascinating. I have rebooted routers and Nook. I was doing something in the settings of the Nook when it rebooted itself after I sideloaded the update. Maybe something got corrupted. I have even removed the networks and tried to re-add them - still no go.

11-08-2011, 03:17 AM	#5
2JCgirls Junior Member Posts: 1 Karma: 10 Join Date: Nov 2011 Device: nook	I wasn't doing anything in the settings of the Nook when mine was installing and BOTH of mine ended up not being able to connect to WIFI after sideload. I'm going to hoof it into the store, but you and I are not the only ones, there was a post on the B/N forum about that happening to someone as well.

11-08-2011, 01:58 PM	#6
Mef613 Junior Member Posts: 5 Karma: 10 Join Date: Nov 2011 Device: Nook Simple Touch	Oh, hell. Just spent 45 minutes on tech support check with BN. Finally they asked me to do a hard reset via a key combo. I did. Wiped it back to factory state. But I still can't get online, AND I now can't use the Nook until getting online. So now I have a Nook I can't use at all, until this is resolved - not even the books I have on my SD card. <Steam coming out of ears>

11-10-2011, 12:26 AM	#8
Mef613 Junior Member Posts: 5 Karma: 10 Join Date: Nov 2011 Device: Nook Simple Touch	I have tried three different routers at different locations; I have turned off encryption altogether on one network to see if I can get the Nook to connect (turned back on afterwards when there was no difference.) I renamed a network in case there was some weird caching of settings. No go at all. However, I was able to connect to the store network at B&N today and at least log in to authorize the Nook after a hard reset, so I can now get to my existing content again. Given that nothing whatsoever changed in my system configuration but the network connectivity started to fail immediately after the firmware upgrade, I think there's a bug that has bitten me. Sounds as if the store staff was more than willing to exchange my Nook for me, since it still has 9-1/2 months of warranty left. I may take them up on it.

11-27-2011, 10:22 PM	#9
weidbrewer Member Posts: 23 Karma: 10 Join Date: Jun 2011 Device: Nook	Count me among those that is having no luck. Wife and I just upgraded our Nooks this weekend to the Simple Touch, firmware v1.1. Our old ones connected to the home network without trouble, but the new ones get to the "Acquiring IP address" point and then fail to connect. I've tried the suggestions in the B&N forums of rebooting the router, forgetting the network-rebooting Nook-scanning for the hotspot again, and several combinations of rebooting the router/rebooting the Nook in different orders. Nothing. If I turn the hotspot on on my phone, no problem. If I connect to my neighbor's unsecured network, no problem. My network? Nothing.

11-28-2011, 12:05 AM	#10
Dopedangel Wizard Posts: 1,798 Karma: 30548723 Join Date: Dec 2006 Location: Singapore Device: Boyue	I had a similar problem deleting the wifi settings from nook then rebooting the router fixed it now although the signal strength is showing less than it was before

11-28-2011, 12:09 AM	#11
weidbrewer Member Posts: 23 Karma: 10 Join Date: Jun 2011 Device: Nook	Yeah, per my post above, I'd seen that in the forums, but it didn't work for me, unfortunately. From what I'm finding, this seems to be an issue with the firmware, so it's looking like we're going to have to wait for the next update, whenever that might be.