Touch WiFi "Network Error" suddenly occurs

CWPitcher · 09-16-2011, 09:08 PM

I have a new problem with my Kobo Touch. I can connect via wifi to the store and I'm able to post achievements to Facebook, but when I sync from the home screen I get "network error". I have been syncing successfully for over a month. I have also been syncing fine since the latest firmware update.

I downloaded and synced my newspapers Monday to Thursday this week, then Friday - no sync. I have made no changes to my network at all, and I have not even reset my modem.

Has anyone else seen this? I have not updated the firmware or done anything unusual. I've never reset the device, I only have 3 books and 4 newspapers loaded.

Completely at a loss.

SameerH · 09-16-2011, 09:32 PM

Strange. Can you try rebooting the device?

CWPitcher · 09-16-2011, 10:04 PM

I just did a basic reset, and that did not resolve the connection issue. I can still post to Facebook and browse the store, but I get the "Network Error" pop up when I sync on the home screen.

Thanks for responding so quickly Sameer. Any other ideas before I try a hard reset?

Cheers

SameerH · 09-16-2011, 10:13 PM

Quote:

Originally Posted by CWPitcher

Thanks for the prompt reply. Do you mean I should reset with the pinhole on the back, then redownload my books/firmware?

I meant simply turning it on / off, unless you've tried that already. Don't want to do a factory reset if you haven't tried rebooting.

CWPitcher · 09-16-2011, 10:27 PM

Ok I just did the reboot and it is behaving in the same way. Store and Facebook work, syncing does not. I receive the "Network Error" pop up.

nogle · 09-16-2011, 10:46 PM

This one cropped up for me yesterday. The notable thing ws that the network error dialogue needed to be cleared twice.

At first I thought it was my wifi, but a re-boot of that didn't work. Turning kobo on and off didn't work. The pinhole reset didn't work. In the end, I exhausted all options and did a factory reset and that solved the problem. It seemed like something was corrupted and needed a re-install.

CWPitcher · 09-16-2011, 10:58 PM

Thanks nogle and Sameer

Yes I had to clear the error twice each time that I tested it as well. I will try the hard reset later and post my results back here. Something corrupted sounds plausible too.

Cheers

filmo · 09-17-2011, 12:24 AM

With earlier software versions with similar problem for KT I deleted trial books with windows explorer emptied garbage then rebooted . It then started to work again.

QueenPepper · 09-17-2011, 09:56 AM

For what it's worth, I just tried to do a wireless update from the home screen on my KT and ran into the same problem.

taming · 09-17-2011, 10:35 AM

There was a power outage this AM and Kobo is working to restore everything. Anything that is happening now is probably NOT related to other WiFi issues.

Mike P · 09-17-2011, 02:25 PM

I had the same issue but it may be related to a couple of wifi connections I had on my Kobo. I just returned from vacation an had used a number of wifi connections. When I tried to delete the connections, all deleted fine except two. Trying to delete these final two wifi connections caused my Kobo to hang. I also experienced the same "Network Error" message with the same behaviour (wifi connects-can browse-but cannot update). Of course, correlation may not indicate causality. This being said, a factory reset solved the issue.

danskmacabre · 09-19-2011, 09:40 AM

I noticed this a couple of days ago and it still occurs for me.
I know it worked ok last week some time as I check for updates every few days.

Using 1.9.10

danskmacabre · 09-19-2011, 05:22 PM

Just to clarify the message I get is as follows:

Quote:

Network error
Oops, something happened to your internet connection and we couldn't finish your update.
Please check your connection and try again

My internet connection is just fine, it's just when I try to do an update from the home screen. I don't want to do a factory reset, I hope a new firmware is coming out soon as now this issue is on top of the text being partially displayed makes it 2 problems I'm having.

CWPitcher · 09-19-2011, 09:51 PM

Factory reset corrected the issue for me.

One other detail in case it helps - when it was not working I could browse the store but at the point where I actually tried to purchase something, I would get the error as well.

Thanks everyone for the help and comments.

tecweston · 09-20-2011, 09:07 AM

Mine just started doing this last night. Reset the modem, turned the device off and on, even deleted the network and put the password back in. Still getting network errors every time I try to sync.

But I can get to the store, and use the browser without problem. It also updates my bookmark when I put it to sleep. It's only after hitting the "sync" button on the main page that the network error occurs.

09-16-2011, 09:08 PM	#1
CWPitcher Member Posts: 12 Karma: 10 Join Date: Sep 2011 Location: Victoria BC Canada Device: Kobo Aura HD, Touch, iPhone	WiFi "Network Error" suddenly occurs I have a new problem with my Kobo Touch. I can connect via wifi to the store and I'm able to post achievements to Facebook, but when I sync from the home screen I get "network error". I have been syncing successfully for over a month. I have also been syncing fine since the latest firmware update. I downloaded and synced my newspapers Monday to Thursday this week, then Friday - no sync. I have made no changes to my network at all, and I have not even reset my modem. Has anyone else seen this? I have not updated the firmware or done anything unusual. I've never reset the device, I only have 3 books and 4 newspapers loaded. Completely at a loss. Last edited by CWPitcher; 09-16-2011 at 09:16 PM.

09-16-2011, 10:04 PM	#3
CWPitcher Member Posts: 12 Karma: 10 Join Date: Sep 2011 Location: Victoria BC Canada Device: Kobo Aura HD, Touch, iPhone	I just did a basic reset, and that did not resolve the connection issue. I can still post to Facebook and browse the store, but I get the "Network Error" pop up when I sync on the home screen. Thanks for responding so quickly Sameer. Any other ideas before I try a hard reset? Cheers Last edited by CWPitcher; 09-16-2011 at 10:14 PM.

09-19-2011, 09:51 PM	#14
CWPitcher Member Posts: 12 Karma: 10 Join Date: Sep 2011 Location: Victoria BC Canada Device: Kobo Aura HD, Touch, iPhone	Fixed Factory reset corrected the issue for me. One other detail in case it helps - when it was not working I could browse the store but at the point where I actually tried to purchase something, I would get the error as well. Thanks everyone for the help and comments.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Touch Error accesing "Store Front" via wifi	Nanopr	Kobo Reader	5	10-15-2011 04:50 AM
"Error" instead of "Reader" in source pane	Mad_Max	Sony Reader	19	07-16-2011 11:47 PM
Touch "Updating Reading Life" = "Network error"	m_bisson	Kobo Reader	5	07-15-2011 02:05 AM
"A new network interface has been detected" when connecting my BeBook to my Mac	bigmoney	BeBook	2	09-07-2009 05:13 PM
Netronix new 5", 8", 9,7", 6" touchscreen and WiFi E-Ink readers	Charbax	News	4	06-08-2009 12:08 PM

09-16-2011, 09:32 PM	#2
SameerH Product Manager Posts: 487 Karma: 590887 Join Date: May 2010 Location: Toronto Device: Kobo Aura H2O	Strange. Can you try rebooting the device?

09-16-2011, 10:27 PM	#5
CWPitcher Member Posts: 12 Karma: 10 Join Date: Sep 2011 Location: Victoria BC Canada Device: Kobo Aura HD, Touch, iPhone	Ok I just did the reboot and it is behaving in the same way. Store and Facebook work, syncing does not. I receive the "Network Error" pop up.

09-16-2011, 10:46 PM	#6
nogle Gangnam style! Posts: 373 Karma: 3646106 Join Date: Aug 2011 Device: Kobo	This one cropped up for me yesterday. The notable thing ws that the network error dialogue needed to be cleared twice. At first I thought it was my wifi, but a re-boot of that didn't work. Turning kobo on and off didn't work. The pinhole reset didn't work. In the end, I exhausted all options and did a factory reset and that solved the problem. It seemed like something was corrupted and needed a re-install.

09-16-2011, 10:58 PM	#7
CWPitcher Member Posts: 12 Karma: 10 Join Date: Sep 2011 Location: Victoria BC Canada Device: Kobo Aura HD, Touch, iPhone	Thanks nogle and Sameer Yes I had to clear the error twice each time that I tested it as well. I will try the hard reset later and post my results back here. Something corrupted sounds plausible too. Cheers

09-17-2011, 12:24 AM	#8
filmo Wizard Posts: 1,326 Karma: 1077205 Join Date: Jun 2011 Device: Kobo Touch, Sony T1, Kobo Mini	With earlier software versions with similar problem for KT I deleted trial books with windows explorer emptied garbage then rebooted . It then started to work again.

09-17-2011, 09:56 AM	#9
QueenPepper Member Posts: 11 Karma: 10 Join Date: Jun 2011 Device: Kobo Touch	For what it's worth, I just tried to do a wireless update from the home screen on my KT and ran into the same problem.

09-17-2011, 10:35 AM	#10
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	There was a power outage this AM and Kobo is working to restore everything. Anything that is happening now is probably NOT related to other WiFi issues.

09-17-2011, 02:25 PM	#11
Mike P Junior Member Posts: 9 Karma: 12 Join Date: Jun 2011 Device: Kobo	I had the same issue but it may be related to a couple of wifi connections I had on my Kobo. I just returned from vacation an had used a number of wifi connections. When I tried to delete the connections, all deleted fine except two. Trying to delete these final two wifi connections caused my Kobo to hang. I also experienced the same "Network Error" message with the same behaviour (wifi connects-can browse-but cannot update). Of course, correlation may not indicate causality. This being said, a factory reset solved the issue.

09-19-2011, 09:40 AM	#12
danskmacabre Guru Posts: 733 Karma: 3593438 Join Date: Jun 2011 Location: Australia Device: Kobo Glo. Galaxy Tab S 8.4	I noticed this a couple of days ago and it still occurs for me. I know it worked ok last week some time as I check for updates every few days. Using 1.9.10

09-20-2011, 09:07 AM	#15
tecweston Comic book artist Posts: 553 Karma: 1760679 Join Date: Apr 2011 Location: Detroit Device: Nook Glowlight, iPad, iPhone	Mine just started doing this last night. Reset the modem, turned the device off and on, even deleted the network and put the password back in. Still getting network errors every time I try to sync. But I can get to the store, and use the browser without problem. It also updates my bookmark when I put it to sleep. It's only after hitting the "sync" button on the main page that the network error occurs.