KOBO for the Love of GOD - fix the Storage Error/Reset!!! - Page 6

HarleyB · 09-07-2011, 09:57 PM

I wish I was a weird outlier! I got my fair share (personally I think it was tooooo many!) storage errors, and I also had issues with the double paging when a tap isn't registered thingy.
I'm pleased that something has decided to pass me by.
However I can only find one person who posted that they had a problem with Calibre and then Sameer suggested that as the firmware was brand new there could be issues with Calibre and we would need to wait for Calibre to be updated.
I really don't know how big an issue this is. It may just be the one person who had a problem.

creenzie · 09-08-2011, 07:29 PM

my kobo desktop updated now i cant put my books on my ereader, it shows as being in there but their not this also happened to a few of the girls from my bookclub...Even the books we just bought from the affiliated bookshop(angus & robertson australia) wont go on i used to praise kobo to everyon, talked them all into kobo instead of the other brands and now they have screwed the kobo up so bad...fix it... no one wants to deal with this shit

PeterT · 09-08-2011, 07:48 PM

Creenzie; take a deep breath and calm down.

Have you been in touch yet with Kobo support over this?

eMail: help@kobobooks.com
Angus & Robertson Kobo Support: 1800 064 011

http://www.kobobooks.com/help
http://getsatisfaction.com/kobo
http://kobo.zendesk.com/home

are all viable means to get in touch with Kobo and ask for support.

molman · 09-08-2011, 07:49 PM

Quote:

Originally Posted by creenzie

my kobo desktop updated now i cant put my books on my ereader, it shows as being in there but their not this also happened to a few of the girls from my bookclub...Even the books we just bought from the affiliated bookshop(angus & robertson australia) wont go on i used to praise kobo to everyon, talked them all into kobo instead of the other brands and now they have screwed the kobo up so bad...fix it... no one wants to deal with this shit

Since you sound like you are in Australia, I'm assuming you are using either an original Kobo or Kobo wifi? This thread was really for the storage error which was affecting some users of the Kobo Touch so you would be better posting about your issues as a seperate thread. Infact you would probably be better contacting Kobo (if you haven't already) about your issue rather than posting here at all. This is not an issue I've personally seen come up, but if it is affecting more than one users (as you allude) they obviously would want to know about it and help you accordingly.

Borders AU had this 1800 to contact them that hopefully still works;

http://bordersau.zendesk.com/entries...stomer-support

...or if not you can use the contact details on the Kobo website.

The only other thing I can recommend is uninstalling the Kobo Desktop application, then downloading it again (latest) from here: http://kobobooks.com/desktop, and try reinstalling it. You will likely have to reauthenticate your Kobo/sign in when you do this.

Boy I really should start charging Kobo for these posts

HarleyB · 09-08-2011, 11:08 PM

I am a bit confused by your post creenzie - what Kobo do you have - Original Kobo, Kobo wifi, or Kobo Touch?
Also which desktop app are you using? AFAIK the A&R store has it's own desktop app and you can't use the Kobo app to download those books. You need to use the A&R app automatically sync purchases from that store to your Ko or Kobo wifi.
Also the A&R app doesn't support the Touch so if you purchase books from A&R you will need to use ADE to load them onto the Touch.

bluesgirl1976 · 09-09-2011, 05:50 PM

Quote:

Originally Posted by molman

After playing with it for a little it actually seems a little faster to me. I went from 1.9.6 to this (I actually realised I hadn't updated mine at all from 1.9.6.. just my wifes to 1.9.9). Anyone else noticed any performance increase.

I couldn't agree more! Response time is SOOOOO much faster (page turns especially). I had to find my place in the book I was currently reading (about halfway through) and it went rather quickly! I never had the error issue until today....death in the family and hadn't installed update 1.9.9 either. So I also didnt' realize I could probably get away with just "x-ing" out of error message and continuing to read. So I did the full reset and had to start from scratch! I wish I had done my updates in a timely fashion and maybe I wouldn't be in this mess of losing all of my awards, and bookmarks all messed up. Oh, well...as long as it is ok now!

molman · 09-09-2011, 07:45 PM

Quote:

Originally Posted by bluesgirl1976

I couldn't agree more! Response time is SOOOOO much faster (page turns especially). I had to find my place in the book I was currently reading (about halfway through) and it went rather quickly! I never had the error issue until today....death in the family and hadn't installed update 1.9.9 either. So I also didnt' realize I could probably get away with just "x-ing" out of error message and continuing to read. So I did the full reset and had to start from scratch! I wish I had done my updates in a timely fashion and maybe I wouldn't be in this mess of losing all of my awards, and bookmarks all messed up. Oh, well...as long as it is ok now!

Good to hear that I'm not just imagining it.

Bugger about the reset and loss of awards etc.

filmo · 09-09-2011, 08:52 PM

This is the 2nd response improvement I have noticed with 1.9.10. Biggest improvement now is how fast it updates data base after adding books and no or less strange storage problems. To me reading awards are funny and I don't use the extra social stuff. Better dictionaries and easy google word search would be great addition. Know most definitions and context is enough for others but nice to refresh all word meanings such as the many for run.

Looler · 09-09-2011, 08:55 PM

*deleted*

molman · 09-09-2011, 09:08 PM

Quote:

Originally Posted by Looler

*deleted*

Aww.. what was looler going to say. Now the world is deprived and we will never know

@filmo: don't use the social either. Still nice to see other note some performance improvement. Who knows, maybe the bugs were slowing it down.

09-08-2011, 07:29 PM	#77
creenzie Junior Member Posts: 2 Karma: 10 Join Date: Sep 2011 Device: kobo	what the hell happened my kobo desktop updated now i cant put my books on my ereader, it shows as being in there but their not this also happened to a few of the girls from my bookclub...Even the books we just bought from the affiliated bookshop(angus & robertson australia) wont go on i used to praise kobo to everyon, talked them all into kobo instead of the other brands and now they have screwed the kobo up so bad...fix it... no one wants to deal with this shit

09-09-2011, 08:55 PM	#84
Looler Member Posts: 17 Karma: 10 Join Date: Jul 2011 Location: Canada Device: Kobo Touch	deleted Last edited by Looler; 09-09-2011 at 08:59 PM.

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09-07-2011, 09:57 PM	#76
HarleyB Fanatic Posts: 565 Karma: 1113286 Join Date: Jul 2010 Location: Sunshine Coast Australia Device: Kobo (RIP), iPad, iPhone 4, Kobo Touch x2, Kobo Glo	I wish I was a weird outlier! I got my fair share (personally I think it was tooooo many!) storage errors, and I also had issues with the double paging when a tap isn't registered thingy. I'm pleased that something has decided to pass me by. However I can only find one person who posted that they had a problem with Calibre and then Sameer suggested that as the firmware was brand new there could be issues with Calibre and we would need to wait for Calibre to be updated. I really don't know how big an issue this is. It may just be the one person who had a problem.

09-08-2011, 07:48 PM	#78
PeterT Grand Sorcerer Posts: 13,550 Karma: 79436716 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	Creenzie; take a deep breath and calm down. Have you been in touch yet with Kobo support over this? eMail: help@kobobooks.com Angus & Robertson Kobo Support: 1800 064 011 http://www.kobobooks.com/help http://getsatisfaction.com/kobo http://kobo.zendesk.com/home are all viable means to get in touch with Kobo and ask for support.

09-08-2011, 11:08 PM	#80
HarleyB Fanatic Posts: 565 Karma: 1113286 Join Date: Jul 2010 Location: Sunshine Coast Australia Device: Kobo (RIP), iPad, iPhone 4, Kobo Touch x2, Kobo Glo	I am a bit confused by your post creenzie - what Kobo do you have - Original Kobo, Kobo wifi, or Kobo Touch? Also which desktop app are you using? AFAIK the A&R store has it's own desktop app and you can't use the Kobo app to download those books. You need to use the A&R app automatically sync purchases from that store to your Ko or Kobo wifi. Also the A&R app doesn't support the Touch so if you purchase books from A&R you will need to use ADE to load them onto the Touch.

09-09-2011, 08:52 PM	#83
filmo Wizard Posts: 1,326 Karma: 1077205 Join Date: Jun 2011 Device: Kobo Touch, Sony T1, Kobo Mini	This is the 2nd response improvement I have noticed with 1.9.10. Biggest improvement now is how fast it updates data base after adding books and no or less strange storage problems. To me reading awards are funny and I don't use the extra social stuff. Better dictionaries and easy google word search would be great addition. Know most definitions and context is enough for others but nice to refresh all word meanings such as the many for run.