Touch Forced Factory Resets due to eReader Storage Error - KT - Page 8

tea2 · 08-18-2011, 02:46 PM

Quote:

Originally Posted by PeterT

Marbles; there has been a posting made over on the GetSatisfaction board advising people that a reset is not needed, and that you can ignore this message while we all wait for a fix to be made available.

That would be nice if I could actually access the books after I press cancel. The last few resets, all I get is a "dummy" books screen and a repeated prompt to go to kobo setup. Can't access or read anything.

p.s. My grumbles aren't directed at the poster of this info.

Pistos · 08-23-2011, 11:15 AM

I'd like to chime in here and say that I have _never_ seen a forced reset screen. Some facts, to help others and Kobo themselves to debug the issue:

I am approaching one month of KT ownership
I read several times a week
I've certainly seen a manual reset screen -- but that's because I actually wanted to reset for one reason or another (in the first day or two, when I was setting things up and experimenting)
Currently running firmware 1.9.9, installed via initial sync with Kobo Desktop
I've connected to the KT with Kobo Desktop under Windows
I've connected to the KT with ADE under Wine (Linux)
I've connected to the KT by the automount under Windows
I've connected to the KT by automount under Linux
I've transferred books to the KT with ADE under Wine
I've transferred books to the KT directly with Linux (treating the KT as a USB storage device).
I've transferred a DRM library book to the KT with ADE
I've transferred non-DRM ePubs to the KT
I've never transferred books to the KT with Kobo Desktop
I've never installed or used Calibre
I've never purchased an ebook
I've never transferred a kePub book to the KT
I've never put an SD card in it [yet]
I am mostly in Airplane mode, but I had the Wifi on early in my ownership just to do some initial syncs
I always do safe disconnects, regardless of operating system
I do not wait any extra seconds after I see the "it's safe to disconnect" message, regardless of operating system. I unplug right away after that message.
I do not have many books on the KT yet -- maybe 10 to 20, and have only read 2 or 3 for more than a few pages.

My guesses as to the cause of the problem some of you are experiencing:

It could be caused by specific books which have problems. Also, based on what I've read on these forums, I don't trust Calibre, and I wouldn't install or try it, since I have been able to do everything with ADE (library books) and plain USB transfer (for non-DRM).

Hope this helps!

nogle · 08-23-2011, 12:27 PM

I have had my Kobo Touch for about the same length of time as Pistos. I have discovered that the reset problem was caused (in my case) by having a preview of a book on the Kobo then side-loading a copy of the full book.

Looler · 08-24-2011, 04:00 AM

Has anyone's KT just completely stopped working (including the pin reset in the back) after pressing on factory reset? Mine has

HarleyB · 08-24-2011, 04:36 AM

As much as I hate the dreaded Storage Error my Kobo still works. I have cancelled through the error for several days (while I was away and not able to connect to my computer) and I have also done the reset twice.

Looler · 08-24-2011, 09:57 AM

I had to go replace mine at the store. The new one worked just fine up till a few days ago when the message appeared. I've been pressing cancel since then so that there is no risk of it completely dying on me like the first one.

baggins · 08-24-2011, 03:01 PM

Mine died too. Only managed to enjoy it for 2 days

Since the nearest store that sells the Kobo is a few thousand miles away, I had to send it back to Kobo HQ by mail. They need to check it thoroughly too see it's not damage they don't support before sending me a replacement, which they say will be a refurbished device and not a new one.

rjcroy · 08-26-2011, 04:08 AM

I just got my first eReader Storage Error after only 3 days with my new Kobo. I have have only loaded 4 books using Adobe Digital Editions. I have not loaded any books with Kobo Desktop or Calibre.

For now I have just cancelled the error message. Looks like I can still read my book.

Terisa de morgan · 08-26-2011, 05:32 AM

I'm afraid that it's an issue related to book handle, regardless of its origin.

Marbles · 08-26-2011, 06:12 PM

I know that people from Kobo read these message board so since I have yet to hear back on my request #402508 other than it has gone to teir 2. I am getting very frustrated with this error continually coming up. I love my eReader but am getting to the point of going to something else. I hope Kobo realizes that this is not good customer service and starts to at least give some updates when people open trouble tickets with them.

Marbles · 08-26-2011, 06:37 PM

Quote:

Originally Posted by luqmaninbmore

Yes, you can. I can still update and download new books, too.

How do you still update and download books. When I try and sync I get an error that says OOPs there is a problem with the internal storage.

cutterjohn42 · 08-27-2011, 09:55 AM

Quote:

Originally Posted by Pistos

I'm using mine in exactly the same fashion that I used the WiFi and NEVER had the Factory Reset/internal storage error.

I'm convinced that their Touch fw needs a going over examining file/db operations.

Calibre: It's fine. I've been using it(and Sigil) for years. I've yet to find a better conversion app.

geormes · 08-27-2011, 03:54 PM

If it hasn't happened to you yet, give it time it will!

I put all the books I am reading plus a few in advance on a microSD so when this happens I only loose my place.

JD Gumby · 08-30-2011, 01:49 AM

*sigh* Bought a book on the Kobo site which for some reason refuses to appear in my library on the site or the desktop application, but *does* appear in the purchase history (with a download link, so I can get it that way). I then hooked up my Touch and the desktop program, slapped sync, and had to do a factory reset. Once that was done, I used Calibre to move the book over (onto a cheap 4GB, which will be more than enough for me, micro SD I bought today) and delete the previews. Properly ejected, let it process. Another storage error and will have to reset again. :/

Seriously, do the other ereaders have anywhere near this many problems?

rjcroy · 08-30-2011, 03:10 AM

@JD Gumby: Well, not this whopper bug! And the patch is a loooong time coming for such a serious bug.

I am just reading a single book, putting the Kobo in Sleep mode when not using it. Now that I had the error a couple of times (cancelled both times) I am too scared to load new books.

Have others successfully loaded new epubs after they cancel factory reset errors?

08-23-2011, 11:15 AM	#107
Pistos Connoisseur Posts: 95 Karma: 3198 Join Date: Jul 2011 Location: Canada Device: Kobo Touch	I'd like to chime in here and say that I have _never_ seen a forced reset screen. Some facts, to help others and Kobo themselves to debug the issue: I am approaching one month of KT ownership I read several times a week I've certainly seen a manual reset screen -- but that's because I actually wanted to reset for one reason or another (in the first day or two, when I was setting things up and experimenting) Currently running firmware 1.9.9, installed via initial sync with Kobo Desktop I've connected to the KT with Kobo Desktop under Windows I've connected to the KT with ADE under Wine (Linux) I've connected to the KT by the automount under Windows I've connected to the KT by automount under Linux I've transferred books to the KT with ADE under Wine I've transferred books to the KT directly with Linux (treating the KT as a USB storage device). I've transferred a DRM library book to the KT with ADE I've transferred non-DRM ePubs to the KT I've never transferred books to the KT with Kobo Desktop I've never installed or used Calibre I've never purchased an ebook I've never transferred a kePub book to the KT I've never put an SD card in it [yet] I am mostly in Airplane mode, but I had the Wifi on early in my ownership just to do some initial syncs I always do safe disconnects, regardless of operating system I do not wait any extra seconds after I see the "it's safe to disconnect" message, regardless of operating system. I unplug right away after that message. I do not have many books on the KT yet -- maybe 10 to 20, and have only read 2 or 3 for more than a few pages. My guesses as to the cause of the problem some of you are experiencing: It could be caused by specific books which have problems. Also, based on what I've read on these forums, I don't trust Calibre, and I wouldn't install or try it, since I have been able to do everything with ADE (library books) and plain USB transfer (for non-DRM). Hope this helps! Last edited by Pistos; 08-26-2011 at 12:08 PM. Reason: Mentioned SD card

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08-23-2011, 12:27 PM	#108
nogle Gangnam style! Posts: 373 Karma: 3646106 Join Date: Aug 2011 Device: Kobo	I have had my Kobo Touch for about the same length of time as Pistos. I have discovered that the reset problem was caused (in my case) by having a preview of a book on the Kobo then side-loading a copy of the full book.

08-24-2011, 04:00 AM	#109
Looler Member Posts: 17 Karma: 10 Join Date: Jul 2011 Location: Canada Device: Kobo Touch	Has anyone's KT just completely stopped working (including the pin reset in the back) after pressing on factory reset? Mine has

08-24-2011, 04:36 AM	#110
HarleyB Fanatic Posts: 565 Karma: 1113286 Join Date: Jul 2010 Location: Sunshine Coast Australia Device: Kobo (RIP), iPad, iPhone 4, Kobo Touch x2, Kobo Glo	As much as I hate the dreaded Storage Error my Kobo still works. I have cancelled through the error for several days (while I was away and not able to connect to my computer) and I have also done the reset twice.

08-24-2011, 09:57 AM	#111
Looler Member Posts: 17 Karma: 10 Join Date: Jul 2011 Location: Canada Device: Kobo Touch	I had to go replace mine at the store. The new one worked just fine up till a few days ago when the message appeared. I've been pressing cancel since then so that there is no risk of it completely dying on me like the first one.

08-24-2011, 03:01 PM	#112
baggins Member Posts: 22 Karma: 5174 Join Date: Aug 2011 Device: Kobo Touch, Kobo Glo	Mine died too. Only managed to enjoy it for 2 days Since the nearest store that sells the Kobo is a few thousand miles away, I had to send it back to Kobo HQ by mail. They need to check it thoroughly too see it's not damage they don't support before sending me a replacement, which they say will be a refurbished device and not a new one.

08-26-2011, 04:08 AM	#113
rjcroy Bibliophile Posts: 167 Karma: 1147338 Join Date: Jun 2010 Location: New Zealand Device: Sony PRS-T3, Kobo Touch	I just got my first eReader Storage Error after only 3 days with my new Kobo. I have have only loaded 4 books using Adobe Digital Editions. I have not loaded any books with Kobo Desktop or Calibre. For now I have just cancelled the error message. Looks like I can still read my book.

08-26-2011, 05:32 AM	#114
Terisa de morgan Grand Sorcerer Posts: 6,635 Karma: 12595249 Join Date: Jun 2009 Location: Madrid, Spain Device: Kobo Clara/Aura One/Forma,XiaoMI 5, iPad, Huawei MediaPad, YotaPhone 2	I'm afraid that it's an issue related to book handle, regardless of its origin.

08-26-2011, 06:12 PM	#115
Marbles Zealot Posts: 114 Karma: 6296 Join Date: Jul 2011 Location: Albert, Canada Device: KoboTouch & Kobo Vox iPad2	I know that people from Kobo read these message board so since I have yet to hear back on my request #402508 other than it has gone to teir 2. I am getting very frustrated with this error continually coming up. I love my eReader but am getting to the point of going to something else. I hope Kobo realizes that this is not good customer service and starts to at least give some updates when people open trouble tickets with them.

08-27-2011, 03:54 PM	#118
geormes Groupie Posts: 153 Karma: 216188 Join Date: Jul 2010 Device: Nook Classic, Kobo Touch, Nook Simple Touch, Kobo Aura	If it hasn't happened to you yet, give it time it will! I put all the books I am reading plus a few in advance on a microSD so when this happens I only loose my place.

08-30-2011, 01:49 AM	#119
JD Gumby Cynical Old Curmudgeon Posts: 1,085 Karma: 8495696 Join Date: Jul 2011 Location: Halifax, Canada Device: Kobo Mini, Kobo Arc, HTC Desire C	sigh Bought a book on the Kobo site which for some reason refuses to appear in my library on the site or the desktop application, but does appear in the purchase history (with a download link, so I can get it that way). I then hooked up my Touch and the desktop program, slapped sync, and had to do a factory reset. Once that was done, I used Calibre to move the book over (onto a cheap 4GB, which will be more than enough for me, micro SD I bought today) and delete the previews. Properly ejected, let it process. Another storage error and will have to reset again. :/ Seriously, do the other ereaders have anywhere near this many problems?

08-30-2011, 03:10 AM	#120
rjcroy Bibliophile Posts: 167 Karma: 1147338 Join Date: Jun 2010 Location: New Zealand Device: Sony PRS-T3, Kobo Touch	@JD Gumby: Well, not this whopper bug! And the patch is a loooong time coming for such a serious bug. I am just reading a single book, putting the Kobo in Sleep mode when not using it. Now that I had the error a couple of times (cancelled both times) I am too scared to load new books. Have others successfully loaded new epubs after they cancel factory reset errors?