If you need help with your Literati come here! - Page 18

250 Coupe · 07-25-2011, 01:21 AM

Dale,
I wonder if you have to hit sync even though the files are already on the card in the reader?

Michael

DaleDe · 07-25-2011, 09:50 AM

Quote:

Originally Posted by 250 Coupe

Dale,
I wonder if you have to hit sync even though the files are already on the card in the reader?

Michael

I haven't hit sync in months. I normally side load my SD card.

Dale

Craigwd_2000 · 07-25-2011, 02:21 PM

Should I format my SDHC Card as FAT32 or EXT2 or EXT3....? By sideloading you mean that I should transfer my books to the Literati's SDHC Card while it's plugged directly into my PC laptop via the USB 2.0 cable...?

DaleDe · 07-25-2011, 04:01 PM

Quote:

Originally Posted by Craigwd_2000

Should I format my SDHC Card as FAT32 or EXT2 or EXT3....? By sideloading you mean that I should transfer my books to the Literati's SDHC Card while it's plugged directly into my PC laptop via the USB 2.0 cable...?

FAT32 is the spec format for SDHC cards. It is the one you should use. you can transfer directly using a SD card reader or you can using the Literati plugged into the computer. There is no difference unless you need to use ADE DRM files such as Kobo in which case you need to register the literati with ADE. Kobo eBooks is the one case where a sync is necessary unless you download the ePub version and then you can also use ADE.

Dale

Craigwd_2000 · 07-25-2011, 08:15 PM

I read on a eReader review site or some eReader blog that you should Reset your Literati after updating its firmware. Do they mean the Factory Reset or the straightened paper clip that you use to do a Warm Reboot of the unit...?

Barbara1955 · 07-26-2011, 10:44 PM

After update I turned mine off for few mins then back on. Never used the Reset myself.

Craigwd_2000 · 07-27-2011, 08:03 AM

Quote:

Originally Posted by DaleDe

FAT32 is the spec format for SDHC cards. It is the one you should use. you can transfer directly using a SD card reader or you can using the Literati plugged into the computer. There is no difference unless you need to use ADE DRM files such as Kobo in which case you need to register the literati with ADE. Kobo eBooks is the one case where a sync is necessary unless you download the ePub version and then you can also use ADE.

Dale

Ok; I finally got Calibre to co-operate & work right last night. I also tried a Factory Reset hoping it would check my Literati's RAM based FS for bad blocks & run fsck -fy /... No such luck & it froze up so bad that I had to reinstall the V. 2.0 Firmware Update. My guess at this point is that my SanDisk 8 GB SDHC card might be incompatible with the Literati's firmware.

I read on a review site that they only can recognize certain brands of SDHC cards & I think the Black Literati (i.e.: model number 19023) must have issues recognizing newer SanDisk 8 GB SDHC cards in general...

Barbara1955 · 07-31-2011, 12:19 AM

hahahaha I jinxed my Literati! By saying I never had to reset it! This morning it Locked up...would not move off page 113 of a 284 book! & I could not turn it off! So I hit reset & It Worked!! I always thought it was BeCareful What you wish for! Now I think it becareful what you say/type LOL

gimpy · 08-13-2011, 07:49 PM

I am trying to use this literati again it was working awhile ago and I stopped using it for a bit, now when I turn it on my screen is all messed up...I tried resetting it but, it keeps doing the same thing when I turn it on. Anyone ever have this happen or maybe people know how to fix it? Here is a picture of what the screen does when i turn it on.

sorry if this image is large but i'd like for people to see the problem

Barbara1955 · 08-14-2011, 01:14 AM

Try the Reset!!

DaleDe · 08-14-2011, 10:29 AM

Looks like the screen is broken. That curved line like the break.

acrc1969 · 08-15-2011, 01:56 PM

First # hangs up

Second phone # tells you that you can talk to ladies all over the country

Quote:

Originally Posted by Meemo

Sounds like it's time to call customer support.
I posted these numbers on this thread: For software issues with the Literati it's Kobo that provides customer support. If it's a hardware issue, the manufacturer of the Literati is Merch Source. Sharper Image just puts their name & Literati on them.

Merch Source has 2 Customer Service numbers for hardware issues (I was given this number as well when I e-mailed Sharper Image about an issue with my charging cover).
800-374-2744
800-481-7938

866-204-4714 is Kobo's customer support help line for software issues.

Barbara1955 · 08-15-2011, 09:26 PM

There is a HUGE RED card that came with the Literati! It has the 800 number on it! I have used it twice!!

Here it is!! (866) 204-4714

Web Site! http://www.literatireader.com/
Tho I got better results calling!

acrc1969 · 08-19-2011, 03:25 AM

Quote:

Originally Posted by Katie1

There is a HUGE RED card that came with the Literati! It has the 800 number on it! I have used it twice!!

Here it is!! (866) 204-4714

Web Site! http://www.literatireader.com/
Tho I got better results calling!

The website told me message wasn't sent a dozen times
The phone numbers REPEATEDLY hung up on me telling me call volume was heavy and to try calling back suggesting doing so within a three hour window
I even called Sharper Image's offices in New York who told me it was another company that they gave the right to use their name,he was very nice about it and promised to contact them for me,guess he couldn't get thru either he never called back.
But wait it gets better,I finally got an answer and talked to Eddie,who told me to do the same things I already tried(I got his name then when I told him I already did it and what the H do I do when it still don't work) He gave me his extension so I could call him back and 3 hours later when it finally came up again empty bookshelf.He promised to send box to ship 4 repair.That was Monday,today is Friday,Oh yeah when they finally get it ,it will take 4-6 weeks,ain't that wunnerful cust service!!

Barbara1955 · 08-19-2011, 04:08 AM

Better than them telling you they cant help or replace it. Hangin there!!
My problem was fairly simple. They answered quickly! & were a great help...which inc them contacting ADE & we had a 3 way confersation to make sure my problem was resolved!! & It wasnt even their problem!!

07-25-2011, 08:15 PM	#260
Craigwd_2000 Junior Member Posts: 4 Karma: 10 Join Date: Jul 2011 Location: Middlebury, VT Device: Literati	I read on a eReader review site or some eReader blog that you should Reset your Literati after updating its firmware. Do they mean the Factory Reset or the straightened paper clip that you use to do a Warm Reboot of the unit...? Last edited by Craigwd_2000; 07-25-2011 at 10:33 PM.

08-15-2011, 09:26 PM	#268
Barbara1955 Non-Techy Posts: 4,455 Karma: 15499273 Join Date: Feb 2011 Location: WV---USA Device: Samsung Cell Phone & Amazon Fires & Kobo eReaders	There is a HUGE RED card that came with the Literati! It has the 800 number on it! I have used it twice!! Here it is!! (866) 204-4714 Web Site! http://www.literatireader.com/ Tho I got better results calling! Last edited by Barbara1955; 08-15-2011 at 09:33 PM.

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07-25-2011, 01:21 AM	#256
250 Coupe Groupie Posts: 172 Karma: 10721 Join Date: Jun 2007 Device: Many ebook readers at my house	Dale, I wonder if you have to hit sync even though the files are already on the card in the reader? Michael

07-25-2011, 02:21 PM	#258
Craigwd_2000 Junior Member Posts: 4 Karma: 10 Join Date: Jul 2011 Location: Middlebury, VT Device: Literati	Should I format my SDHC Card as FAT32 or EXT2 or EXT3....? By sideloading you mean that I should transfer my books to the Literati's SDHC Card while it's plugged directly into my PC laptop via the USB 2.0 cable...?

07-26-2011, 10:44 PM	#261
Barbara1955 Non-Techy Posts: 4,455 Karma: 15499273 Join Date: Feb 2011 Location: WV---USA Device: Samsung Cell Phone & Amazon Fires & Kobo eReaders	After update I turned mine off for few mins then back on. Never used the Reset myself.

07-31-2011, 12:19 AM	#263
Barbara1955 Non-Techy Posts: 4,455 Karma: 15499273 Join Date: Feb 2011 Location: WV---USA Device: Samsung Cell Phone & Amazon Fires & Kobo eReaders	hahahaha I jinxed my Literati! By saying I never had to reset it! This morning it Locked up...would not move off page 113 of a 284 book! & I could not turn it off! So I hit reset & It Worked!! I always thought it was BeCareful What you wish for! Now I think it becareful what you say/type LOL

08-13-2011, 07:49 PM	#264
gimpy Junior Member Posts: 5 Karma: 10 Join Date: Feb 2011 Device: Literati	I am trying to use this literati again it was working awhile ago and I stopped using it for a bit, now when I turn it on my screen is all messed up...I tried resetting it but, it keeps doing the same thing when I turn it on. Anyone ever have this happen or maybe people know how to fix it? Here is a picture of what the screen does when i turn it on. sorry if this image is large but i'd like for people to see the problem

08-14-2011, 01:14 AM	#265
Barbara1955 Non-Techy Posts: 4,455 Karma: 15499273 Join Date: Feb 2011 Location: WV---USA Device: Samsung Cell Phone & Amazon Fires & Kobo eReaders	Try the Reset!!

08-14-2011, 10:29 AM	#266
DaleDe Grand Sorcerer Posts: 11,470 Karma: 13095790 Join Date: Aug 2007 Location: Grass Valley, CA Device: EB 1150, EZ Reader, Literati, iPad 2 & Air 2, iPhone 7	Looks like the screen is broken. That curved line like the break.

08-19-2011, 04:08 AM	#270
Barbara1955 Non-Techy Posts: 4,455 Karma: 15499273 Join Date: Feb 2011 Location: WV---USA Device: Samsung Cell Phone & Amazon Fires & Kobo eReaders	Better than them telling you they cant help or replace it. Hangin there!! My problem was fairly simple. They answered quickly! & were a great help...which inc them contacting ADE & we had a 3 way confersation to make sure my problem was resolved!! & It wasnt even their problem!!