Touch Forced Factory Resets due to eReader Storage Error - KT - Page 5

SCION · 08-13-2011, 09:44 AM

I haven't encountered this issue yet. I'm using a Mac if it matters. I use calibre in addition to connecting to my computer to charge or add fonts.

kiwipippa · 08-13-2011, 02:39 PM

Just happened to me AGAIN. I'm not going to waste another hour doing a factory reset. Will just ignore it until it drives me mad.

PeterT · 08-13-2011, 02:43 PM

I've had two errors in the three days I've had the unit! I am convinced that the attaching to a PC is a red herring in the problem.

Mercador · 08-13-2011, 04:01 PM

Got the same issue today. I was using the Kobo since one month now and decided to update it and add a few books since I leave town tomorrow.

Not quite funny to loose all my library just before leaving. I'll reput my books on and I wish I won't get any trouble during my vacation. If I do, I'll ask to be refunded in full.

tea2 · 08-13-2011, 04:48 PM

I was having the issue for awhile, it stopped, and now it's happening again. I'm so tired of having to reload books on my Kobo and reauthorize ADE that I'm going to try using my Mac instead and if that doesn't work, I won't be buying any more Kobo books and will go back to my Kindle.

kiwipippa · 08-13-2011, 05:19 PM

This is the response I got to my ticket on the 9th August. Hope the fix is soon...

It is an issue we are investigating to determine the exact cause, we apologize for the inconvenience but we are working hard to rectify the issue. As soon as a fix is developed, we will release it via an update.

Sincerely,
The Kobo Team

Mercador · 08-13-2011, 05:40 PM

If I get the Factory reset thingy again and I choose "Cancel" instead, can I continue reading my books? If so, that would do the trick while in vacation.

luqmaninbmore · 08-13-2011, 06:00 PM

Yes, you can. I can still update and download new books, too.

Mercador · 08-13-2011, 06:47 PM

But you got the message everytime you wake it up?

Terisa de morgan · 08-13-2011, 07:50 PM

Yes, you get it, but press Cancel and keep on reading.

tea2 · 08-13-2011, 08:25 PM

Pressing cancel doesn't work for me. It makes me go through Kobo setup AGAIN. EVERY. TIME. (When I got the error before, it did let me cancel, but not anymore.)

m_bisson · 08-13-2011, 09:25 PM

i did a factory reset and now the kobo won't connect to my PC to do the first time setup... it only goes into charging mode and then disconnects and reconnects every few seconds

HarleyB · 08-13-2011, 09:33 PM

Quote:

Originally Posted by kiwipippa

This is the response I got to my ticket on the 9th August. Hope the fix is soon...

It is an issue we are investigating to determine the exact cause, we apologize for the inconvenience but we are working hard to rectify the issue. As soon as a fix is developed, we will release it via an update.

Sincerely,
The Kobo Team

Well your message was much better than mine. I was told quite bluntly that I should be using the Kobo Desktop App and that Kobo didn't support Calibre - I was left feeling that it was all my fault for not using the Desktop App.
This was despite indicating in my ticket that the reason I NEED to use Calibre or ADE or something to load my books is because I have purchased many of my books from Borders in Australia (that was the Desktop app that came with my original Kobo!)

I don't think the person I am corresponding with realises that I can't use their precious Desktop app to load my Borders books. After trying to explain my situation and being repeatedly told to just use the Desktop App I have decided it's not even worth responding to a message that does nothing to address my problem.

I can't believe I am writing this but I am starting to wish I had not purchased my Touch.

PeterT · 08-13-2011, 09:59 PM

Harley; if you want to "discuss" the issue with them, don't even mention Calibre; rather say you are using ADE to load books on to the Kobo. Remember, ADE can load books that are either DRM encumbered or DRM free

HarleyB · 08-13-2011, 10:13 PM

Thanks for the suggestion Peter but this problem does seem to be quite common. I think I will just let my ticket with Kobo die rather than go through any further aggravation with them and wait for someone here on MR to post when they fix the issue.

In the meantime I am starting to enjoy reading on our iPad which happily loads all my books purchased from Kobo, Borders, Amazon - anywhere really.

I've also been looking at the Big W and Dick Smith websites to check out the Kindle which will be available in Australia in a few weeks - if Kobo doesn't fix the problem soon I might just be tempted.
Although I hate the look of that keyboard thing at the bottom - maybe I need to wait for the rumoured release of the next Kindle ....

08-13-2011, 09:44 AM	#61
SCION Séduisant Posts: 4,706 Karma: 2107018 Join Date: Jan 2010 Location: Texas, USA Device: Boox Note Air2+; Kobo Libra2; Kindle Scribe, Oasis3; iPad Mini6	I haven't encountered this issue yet. I'm using a Mac if it matters. I use calibre in addition to connecting to my computer to charge or add fonts. Last edited by SCION; 08-13-2011 at 09:46 AM.

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08-13-2011, 02:39 PM	#62
kiwipippa Fanatic Posts: 578 Karma: 613022 Join Date: Aug 2010 Location: New Zealand Device: kobo glo, kobo touch (dead), kindle touch, android phone	Just happened to me AGAIN. I'm not going to waste another hour doing a factory reset. Will just ignore it until it drives me mad.

08-13-2011, 02:43 PM	#63
PeterT Grand Sorcerer Posts: 13,698 Karma: 79983758 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	I've had two errors in the three days I've had the unit! I am convinced that the attaching to a PC is a red herring in the problem.

08-13-2011, 04:01 PM	#64
Mercador I'm not a number! Posts: 244 Karma: 11496 Join Date: Jul 2011 Location: Quebec City Device: Kobo Elipsa	Got the same issue today. I was using the Kobo since one month now and decided to update it and add a few books since I leave town tomorrow. Not quite funny to loose all my library just before leaving. I'll reput my books on and I wish I won't get any trouble during my vacation. If I do, I'll ask to be refunded in full.

08-13-2011, 04:48 PM	#65
tea2 Zealot Posts: 102 Karma: 864936 Join Date: Jul 2011 Location: Canada Device: Kindle 2, iPad Mini 4, Aura One, Kobo Clara 2e	I was having the issue for awhile, it stopped, and now it's happening again. I'm so tired of having to reload books on my Kobo and reauthorize ADE that I'm going to try using my Mac instead and if that doesn't work, I won't be buying any more Kobo books and will go back to my Kindle.

08-13-2011, 05:19 PM	#66
kiwipippa Fanatic Posts: 578 Karma: 613022 Join Date: Aug 2010 Location: New Zealand Device: kobo glo, kobo touch (dead), kindle touch, android phone	This is the response I got to my ticket on the 9th August. Hope the fix is soon... It is an issue we are investigating to determine the exact cause, we apologize for the inconvenience but we are working hard to rectify the issue. As soon as a fix is developed, we will release it via an update. Sincerely, The Kobo Team

08-13-2011, 05:40 PM	#67
Mercador I'm not a number! Posts: 244 Karma: 11496 Join Date: Jul 2011 Location: Quebec City Device: Kobo Elipsa	If I get the Factory reset thingy again and I choose "Cancel" instead, can I continue reading my books? If so, that would do the trick while in vacation.

08-13-2011, 06:00 PM	#68
luqmaninbmore Da'i Posts: 1,144 Karma: 1217499 Join Date: Oct 2008 Location: Baltimore Device: Toshiba Thrive, Kobo Touch, Kindle 1, Aluratek Libre, T-Mobile Comet	Yes, you can. I can still update and download new books, too.

08-13-2011, 06:47 PM	#69
Mercador I'm not a number! Posts: 244 Karma: 11496 Join Date: Jul 2011 Location: Quebec City Device: Kobo Elipsa	But you got the message everytime you wake it up?

08-13-2011, 07:50 PM	#70
Terisa de morgan Grand Sorcerer Posts: 6,686 Karma: 12595249 Join Date: Jun 2009 Location: Madrid, Spain Device: Kobo Clara/Aura One/Forma,XiaoMI 5, iPad, Huawei MediaPad, YotaPhone 2	Yes, you get it, but press Cancel and keep on reading.

08-13-2011, 08:25 PM	#71
tea2 Zealot Posts: 102 Karma: 864936 Join Date: Jul 2011 Location: Canada Device: Kindle 2, iPad Mini 4, Aura One, Kobo Clara 2e	Pressing cancel doesn't work for me. It makes me go through Kobo setup AGAIN. EVERY. TIME. (When I got the error before, it did let me cancel, but not anymore.)

08-13-2011, 09:25 PM	#72
m_bisson Groupie Posts: 170 Karma: 25803 Join Date: Dec 2010 Device: kobo touch :)	i did a factory reset and now the kobo won't connect to my PC to do the first time setup... it only goes into charging mode and then disconnects and reconnects every few seconds

08-13-2011, 09:59 PM	#74
PeterT Grand Sorcerer Posts: 13,698 Karma: 79983758 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	Harley; if you want to "discuss" the issue with them, don't even mention Calibre; rather say you are using ADE to load books on to the Kobo. Remember, ADE can load books that are either DRM encumbered or DRM free

08-13-2011, 10:13 PM	#75
HarleyB Fanatic Posts: 565 Karma: 1113286 Join Date: Jul 2010 Location: Sunshine Coast Australia Device: Kobo (RIP), iPad, iPhone 4, Kobo Touch x2, Kobo Glo	Thanks for the suggestion Peter but this problem does seem to be quite common. I think I will just let my ticket with Kobo die rather than go through any further aggravation with them and wait for someone here on MR to post when they fix the issue. In the meantime I am starting to enjoy reading on our iPad which happily loads all my books purchased from Kobo, Borders, Amazon - anywhere really. I've also been looking at the Big W and Dick Smith websites to check out the Kindle which will be available in Australia in a few weeks - if Kobo doesn't fix the problem soon I might just be tempted. Although I hate the look of that keyboard thing at the bottom - maybe I need to wait for the rumoured release of the next Kindle ....