902 [Help]902 connection problem under win 7

olimmortel · 07-22-2011, 05:03 AM

Hi, everyone.

I have a problem with my new 902. Apparently, win7 can't recognize this device via usb. And i don't think this is a material defaut, cause under win xp, there is no problem. I do have 2 computers with different systmes, but it is not quite convient to use one to buy/download books and another one to transfer. So, does anyone have a solution for this, maybe a driver for win7?

Thanks a lot in advance, and please forgive me my poor english.

TDF · 07-22-2011, 12:53 PM

Have you tried a different USB port? Do you get any messages about failed driver installations (and maybe unknown devices in device manager)?

olimmortel · 07-22-2011, 01:48 PM

Quote:

Originally Posted by TDF

Have you tried a different USB port? Do you get any messages about failed driver installations (and maybe unknown devices in device manager)?

Sorry i didn't clear it up. Yes, i tried all the ports, it doesn't work. And I don't get any messages, only in device manger, my 902 is marked as unknown device.

rkomar · 07-22-2011, 02:31 PM

As crazy as it sounds, I find I get better results if I plug the USB cable into the computer first and then into the reader. I also have to wait for the green LED to be off when I plug the cable into the reader. Plugging it when the LED is shining usually results in the connection being ignored.

paola · 07-22-2011, 05:56 PM

probably this is not the problem, but just in case: when you connect your PB902 via usb, a pop up screen should appear on the device asking whether you want to charge or connect. When you connect, the screen goes blank save for a symbol (which one will depend on the firmware version). When it charges, the device keeps working as normal.
If you do get the pop-up window, then just select that you want to connect. If teh pop-up window does not appear, it may be that the default upon usb connection is charging. If the latter, you have to change the settings in the configuration menu. The problem shouldn't be win7 (e.g. I do not have any issues running WIN7).

olimmortel · 07-22-2011, 10:00 PM

Quote:

Originally Posted by rkomar

As crazy as it sounds, I find I get better results if I plug the USB cable into the computer first and then into the reader. I also have to wait for the green LED to be off when I plug the cable into the reader. Plugging it when the LED is shining usually results in the connection being ignored.

Try that too, nothing positive happens. Though my old mobile phone must follow the same prosedure to connect to the computer, just like you said.

olimmortel · 07-22-2011, 10:05 PM

Quote:

Originally Posted by paola

probably this is not the problem, but just in case: when you connect your PB902 via usb, a pop up screen should appear on the device asking whether you want to charge or connect. When you connect, the screen goes blank save for a symbol (which one will depend on the firmware version). When it charges, the device keeps working as normal.
If you do get the pop-up window, then just select that you want to connect. If teh pop-up window does not appear, it may be that the default upon usb connection is charging. If the latter, you have to change the settings in the configuration menu. The problem shouldn't be win7 (e.g. I do not have any issues running WIN7).

I check this everytime. When go with xp, the popup appears with no problem, i can make my choice. But with win7, the popup screen doesn't show itself, and as result, i think it enters directly into charging mode, cause the Led light below the device blinks.

olimmortel · 07-22-2011, 10:07 PM

Thanks all you guys to answer my topic. If there is no solution, i have to pick up my old notebook only for transfering books to my device.

TDF · 07-23-2011, 11:41 AM

Quote:

Originally Posted by olimmortel

Sorry i didn't clear it up. Yes, i tried all the ports, it doesn't work. And I don't get any messages, only in device manger, my 902 is marked as unknown device.

You might try the following:
-Turn on your PB
-Plug it into your computer
-Go to device manager
-Right-click on unknown device
-Update driver software and let it search automatically
-If that doesn't work, you might instead select uninstall. Unplug it, then plug it back in. Maybe PnP will then do its magic.

olimmortel · 07-24-2011, 04:47 PM

Quote:

Originally Posted by TDF

You might try the following:
-Turn on your PB
-Plug it into your computer
-Go to device manager
-Right-click on unknown device
-Update driver software and let it search automatically
-If that doesn't work, you might instead select uninstall. Unplug it, then plug it back in. Maybe PnP will then do its magic.

Actually,try all these, sadly no magic. In fact, even i tried update the driver, it couldn't find anything, that is strange, right?

m@rcus · 08-03-2011, 06:09 AM

Really strange, because I am using PC and notebook, both with Windows 7 Pro 64 bit and can connect without problem.

Dulin's Books · 08-03-2011, 12:32 PM

yeah i have plugged a 902 into several windows 7 desktops and laptops with no issues

Billi · 08-03-2011, 02:20 PM

Maybe you can try another usb-cable. Sometimes they are the culprits even if they work with windows xp.

abijah · 08-05-2011, 04:37 PM

I just worked out how to transfer files via bluetooth and i have posted the name of the software that might help. Maybe you can try this. No need for cable...lol

tech637 · 12-19-2013, 05:39 AM

Quote:

Originally Posted by abijah

I just worked out how to transfer files via bluetooth and i have posted the name of the software that might help. Maybe you can try this. No need for cable...lol

So what is the name of the software?

I have same issue, win7 64 bit. One usb3 port does not recognize at all, second usb3 sometimes recognize sometimes not, and usb2 port recognizes 50/50 ot the times.
And I always get popup askin for connection with PC to which I always answer Yes, connect to PC.
PB902 with latest firmware W902.2.1.3

07-22-2011, 05:03 AM	#1
olimmortel Junior Member Posts: 6 Karma: 10 Join Date: Jul 2011 Device: PocketBook Pro 902	[Help]902 connection problem under win 7 Hi, everyone. I have a problem with my new 902. Apparently, win7 can't recognize this device via usb. And i don't think this is a material defaut, cause under win xp, there is no problem. I do have 2 computers with different systmes, but it is not quite convient to use one to buy/download books and another one to transfer. So, does anyone have a solution for this, maybe a driver for win7? Thanks a lot in advance, and please forgive me my poor english.

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07-22-2011, 12:53 PM	#2
TDF Enthusiast Posts: 34 Karma: 846758 Join Date: Jul 2009 Location: USA, MA Device: Onyx Boox M92, Sony PRS-505 (mostly RIP)	Have you tried a different USB port? Do you get any messages about failed driver installations (and maybe unknown devices in device manager)?

07-22-2011, 02:31 PM	#4
rkomar Wizard Posts: 3,041 Karma: 18821071 Join Date: Oct 2010 Location: Sudbury, ON, Canada Device: PRS-505, PB 902, PRS-T1, PB 623, PB 840, PB 633	As crazy as it sounds, I find I get better results if I plug the USB cable into the computer first and then into the reader. I also have to wait for the green LED to be off when I plug the cable into the reader. Plugging it when the LED is shining usually results in the connection being ignored.

07-22-2011, 05:56 PM	#5
paola Wizard Posts: 2,840 Karma: 5843878 Join Date: Oct 2010 Location: UK Device: Pocketbook Pro 903, (beloved Pocketbook 360 RIP), Kobo Mini, Kobo Aura	probably this is not the problem, but just in case: when you connect your PB902 via usb, a pop up screen should appear on the device asking whether you want to charge or connect. When you connect, the screen goes blank save for a symbol (which one will depend on the firmware version). When it charges, the device keeps working as normal. If you do get the pop-up window, then just select that you want to connect. If teh pop-up window does not appear, it may be that the default upon usb connection is charging. If the latter, you have to change the settings in the configuration menu. The problem shouldn't be win7 (e.g. I do not have any issues running WIN7).

07-22-2011, 10:07 PM	#8
olimmortel Junior Member Posts: 6 Karma: 10 Join Date: Jul 2011 Device: PocketBook Pro 902	Thanks all you guys to answer my topic. If there is no solution, i have to pick up my old notebook only for transfering books to my device.

08-03-2011, 06:09 AM	#11
m@rcus Member Posts: 16 Karma: 266 Join Date: Feb 2011 Device: Pocketbook Pro 903	Really strange, because I am using PC and notebook, both with Windows 7 Pro 64 bit and can connect without problem.

08-03-2011, 12:32 PM	#12
Dulin's Books Wizard Posts: 2,806 Karma: 13500000 Join Date: Nov 2009 Location: Portland, OR Device: Boox PB360 etc etc etc	yeah i have plugged a 902 into several windows 7 desktops and laptops with no issues

08-03-2011, 02:20 PM	#13
Billi Wizard Posts: 3,388 Karma: 14190103 Join Date: Jun 2009 Location: Berlin Device: Cybook, iRex, PB, Onyx	Maybe you can try another usb-cable. Sometimes they are the culprits even if they work with windows xp.

08-05-2011, 04:37 PM	#14
abijah Enthusiast Posts: 28 Karma: 2692 Join Date: Jul 2011 Device: kobo aura h2o	I just worked out how to transfer files via bluetooth and i have posted the name of the software that might help. Maybe you can try this. No need for cable...lol