Kobo screen died after less than a month

[idouglas]

Originally Posted by danceswithcats

I don't think I did anything wrong, but the screen just has a black bar across the top and ghostly grid lines across the bottom third.

I contacted Borders U.S. whose reply was an apologetic shrug. I really think I bought a lemon.

Any suggestions?

I have had the same problem. Kobo sent me a new one after a bit of pushing and that lasted 2 months with the same end result.

many people seem to not have this trouble so I am pleased to see that I am not the only one.

I am now investigating other brands.

[cybmole]

Originally Posted by Carriebear

Brad,

On the Kobo website, there is a customer service number: 1-866-204-4714. Also on their website are the warranty terms that state within the 1 year warranty period, if your unit is deemed defective through a manufacturing fault (and not user fault, of course), you have the option of replacing your unit with one of equal or lesser value; or having your unit repaired with new or refurbished parts. I'd give that customer service number a call, if you can, and see what they can do for you.

Good luck

i got that far , but I need a UK number as that is where I am. I bought online from WH smith who seem to offer no support. I have an issue with battery not fully charging & want to claim under warranty but without having to phone USA !!! no UK number on web site or in the guarantee PDF !

[khourianya]

My first KT had the bottom half of the screen take on lines within the first week. I returned it to chapters with no problem and they exchanged ti for me. Kobo customer service was waiting at the ready to jump in in case Chapters didn't so defintiely contact them if you need a warranty replacement. They are awesome and totally on the ball there....

[Danger]

I've mentioned this before in another thread. After owning my Kobo w/Wifi for about a month, I accidently put leaned on the screen with my hand and broke it. I sent an email off to Kobo Customer Support to see if I could get the screen replaced. I received a quick email back saying that yes they would replace it no problem. I just had to give my address and s/n for the Kobo. They sent me a box with shipping label. I shipped it back. I received what appears to be a new Kobo w/Wifi TWO days after I shipped mine off to them. They didn't charge me anything for the replacement. Yes I very specifically stated that I did accidently break the screen by leaning on it while I was getting into my truck. I would have been happy to have it fixed even at half price. But free was just awesome customer service. I have since bought a Kobo w/Wifi for my wife as well. She also loves it.

[beautifulsoup]

Wow, Danger, that's excellent!