PRS-650 new PRS650 - no display when charging

anamarg · 07-19-2011, 08:37 PM

Hi everyone! Please someone help...
After some research I finally decided to get a new sony PRS-650, because it seemed to be the best choice... I am really sad, because I put it to charge, on the computer usb, the red light comes on but there is no display at all! In the start guide it says that it could take around 5 minutes, but I have been waiting for more than 2 hours now. The red line is still on, but no display and no reaction of the computer if I plug/unplug the usb. I have tried in different computers now, and it is the same. I also tried to restart the computer with the ebook connected, and nothing. Did this happen to anyone? any suggestion? or do you think it is broken? I didn't buy it in Potugal, so hope there's something to do not involving sending it back to France

Ana

solitarywolf · 07-19-2011, 09:09 PM

First question that comes to mind is are you using the ORIGINAL cable that comes with the 650? I have both the 650 and 950 in my house and the 950 does NOT work with the 650 USB cable. However the reverse does work. Go figure. I would suggest trying another cable. The socket is a standard micro USB cable.

If this does not work, do you have a USB wall charger that you can try? There are threads here that tell if certain ones worl or not with the 650.

Good luck!

anamarg · 07-19-2011, 09:18 PM

Hi. Yes, I am using the original cable... I will get a PSP charger tomorrow morning to see if it works, that's what some people suggest, but not exactly for the same problem as mine. I only have an ipod one that doesn't seem to to be a option. hope it works!
thanks for your reply.

pidgeon92 · 07-19-2011, 10:00 PM

You should also try resetting the unit. Have a look at page 96 of the user's manual.

JSWolf · 07-19-2011, 10:03 PM

Quote:

Originally Posted by anamarg

Hi. Yes, I am using the original cable... I will get a PSP charger tomorrow morning to see if it works, that's what some people suggest, but not exactly for the same problem as mine. I only have an ipod one that doesn't seem to to be a option. hope it works!
thanks for your reply.

No, don't get a PSP charger. Get a Blackberry charger. A PSP charger is no longer what you want for the 650. Apple USB wall warts do not work with Sony Readers. Apple is non-standard.

anamarg · 07-20-2011, 06:05 AM

I tried reseting and nothing happened. Left the ebook connected to the laptop all night (without suspending)... Will get the blackberry wall charger now. Any other suggestions are welcome.
Thank you.
Ana

Pinecone · 07-20-2011, 09:36 AM

Actually I prefer teh iGo chargers (www.igo.com) That way you can have one charger for all your small electronic devices.

speakingtohe · 07-22-2011, 12:55 PM

I have had similiar problems with my PRS -600
Sometimes you have to restart several times.
Once I had to do a hard reset, although it did not erase my books it might with yours

Hard Reset (PRS-350/650/950)

WARNING: A HARD RESET WILL ERASE ALL CONTENT ON THE READER.

1. Power off the Reader Digital Book.
NOTE: If the Reader Digital Book is active, you can slide and hold the power button until the Device Shutdown screen appears and then tap Yes to power it off.
2. On the bottom edge of the Reader Digital Book, using a thin object such as a paper clip, press the RESET button.

3. Turn on the Reader Digital Book.

4. While the screen displays Opening book... , simultaneously press and hold down the Previous Page Turn button and the Size button until the Reset All screen is displayed.
NOTE: If Opening book... does not display on the screen, charge the battery for several hours before attempting the reset process again.
5. In the Reset All screen, press the OPTIONS button to delete all content, restore all factory settings, and clear the DRM authorization state.

evwool · 07-24-2011, 06:53 PM

Sounds like a fault with your unit or with its USB cable if you are using the charger that came in the box. Return the unit for a replacement and if that has the same problem, get your money back! You shouldn't have to be frequently hard setting or buying chargers for a brand new unit to make it work.

mcrmama · 07-24-2011, 11:27 PM

Make sure you have a good USB port as well. I know if I used the hub on my old computer, it sometimes would not work but if I went directly into the computer it worked fine. My guess is if you are using your laptop this should not be a problem, just thought I would mention it.

I have an iGo charger as well and really like it. It is especially nice too if I am nursing and reading and realize it is time to charge and not sure if I am going to have enough juice, I can just grab the charger and it will charge while am reading and doesn't even need to be plugged in to the wall. Pretty nice.

Jodi

elcreative · 07-24-2011, 11:35 PM

Quote:

Originally Posted by evwool

Sounds like a fault with your unit or with its USB cable if you are using the charger that came in the box. Return the unit for a replacement and if that has the same problem, get your money back! You shouldn't have to be frequently hard setting or buying chargers for a brand new unit to make it work.

650s do not include a charger like the 350, only the US available 950 includes a charger!

carpetmojo · 07-25-2011, 07:45 AM

Quote:

Originally Posted by elcreative

650s do not include a charger like the 350, only the US available 950 includes a charger!

Hmph........
in UK you just get the cable on either, and that's all she wrote......

No fair !

elcreative · 07-25-2011, 09:35 AM

Quote:

Originally Posted by carpetmojo

Hmph........
in UK you just get the cable on either, and that's all she wrote......

No fair !

Wrote ambiguously... meant neither 650 nor 350 have/had chargers unlike the 950 but that was not available in the UK, only in the US...

carpetmojo · 07-25-2011, 04:47 PM

No,also me speed reading - upon consideration, I just needed to mentally put in a comma and all was clear................

Wordeater · 07-26-2011, 12:44 AM

Quote:

Originally Posted by evwool

Sounds like a fault with your unit or with its USB cable if you are using the charger that came in the box. Return the unit for a replacement and if that has the same problem, get your money back! You shouldn't have to be frequently hard setting or buying chargers for a brand new unit to make it work.

I concur, but I'd lean toward it being the cable.....I have several chargers and a couple of them charge the unit fine despite no display. (the red light is on, and it DOES charge, no display.....wall charger, not USB) But, since the original cord connected to the USB port on a computer fails to display leads me to think the cord might be TU. I'd stay away from anything mildly radical to try to solve things at this point.

WE

07-19-2011, 08:37 PM	#1
anamarg Junior Member Posts: 5 Karma: 10 Join Date: Jul 2011 Device: sony PRS-650	new PRS650 - no display when charging Hi everyone! Please someone help... After some research I finally decided to get a new sony PRS-650, because it seemed to be the best choice... I am really sad, because I put it to charge, on the computer usb, the red light comes on but there is no display at all! In the start guide it says that it could take around 5 minutes, but I have been waiting for more than 2 hours now. The red line is still on, but no display and no reaction of the computer if I plug/unplug the usb. I have tried in different computers now, and it is the same. I also tried to restart the computer with the ebook connected, and nothing. Did this happen to anyone? any suggestion? or do you think it is broken? I didn't buy it in Potugal, so hope there's something to do not involving sending it back to France Ana

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07-19-2011, 09:09 PM	#2
solitarywolf Ink Drinker Posts: 224 Karma: 347666 Join Date: Mar 2007 Location: San Francisco, CA Device: Kindle Scribe, Kindle 2021, Ipad Pro, iPhone Pro	First question that comes to mind is are you using the ORIGINAL cable that comes with the 650? I have both the 650 and 950 in my house and the 950 does NOT work with the 650 USB cable. However the reverse does work. Go figure. I would suggest trying another cable. The socket is a standard micro USB cable. If this does not work, do you have a USB wall charger that you can try? There are threads here that tell if certain ones worl or not with the 650. Good luck!

07-19-2011, 09:18 PM	#3
anamarg Junior Member Posts: 5 Karma: 10 Join Date: Jul 2011 Device: sony PRS-650	Hi. Yes, I am using the original cable... I will get a PSP charger tomorrow morning to see if it works, that's what some people suggest, but not exactly for the same problem as mine. I only have an ipod one that doesn't seem to to be a option. hope it works! thanks for your reply.

07-19-2011, 10:00 PM	#4
pidgeon92 Wizard Posts: 3,144 Karma: 8426142 Join Date: Jun 2008 Location: Chicago, IL Device: Kindle PW2, Kindle Voyage, Kindle DXG, Boox M90, Kobo Aura HD	You should also try resetting the unit. Have a look at page 96 of the user's manual.

07-20-2011, 06:05 AM	#6
anamarg Junior Member Posts: 5 Karma: 10 Join Date: Jul 2011 Device: sony PRS-650	I tried reseting and nothing happened. Left the ebook connected to the laptop all night (without suspending)... Will get the blackberry wall charger now. Any other suggestions are welcome. Thank you. Ana

07-20-2011, 09:36 AM	#7
Pinecone Guru Posts: 902 Karma: 1660722 Join Date: Nov 2009 Location: Maryland Device: PRS-650, PRS-600, PRS-350	Actually I prefer teh iGo chargers (www.igo.com) That way you can have one charger for all your small electronic devices.

07-22-2011, 12:55 PM	#8
speakingtohe Wizard Posts: 4,812 Karma: 26912940 Join Date: Apr 2010 Device: sony PRS-T1 and T3, Kobo Mini and Aura HD, Tablet	I have had similiar problems with my PRS -600 Sometimes you have to restart several times. Once I had to do a hard reset, although it did not erase my books it might with yours Hard Reset (PRS-350/650/950) WARNING: A HARD RESET WILL ERASE ALL CONTENT ON THE READER. 1. Power off the Reader Digital Book. NOTE: If the Reader Digital Book is active, you can slide and hold the power button until the Device Shutdown screen appears and then tap Yes to power it off. 2. On the bottom edge of the Reader Digital Book, using a thin object such as a paper clip, press the RESET button. 3. Turn on the Reader Digital Book. 4. While the screen displays Opening book... , simultaneously press and hold down the Previous Page Turn button and the Size button until the Reset All screen is displayed. NOTE: If Opening book... does not display on the screen, charge the battery for several hours before attempting the reset process again. 5. In the Reset All screen, press the OPTIONS button to delete all content, restore all factory settings, and clear the DRM authorization state.

07-24-2011, 06:53 PM	#9
evwool Connoisseur Posts: 75 Karma: 16252 Join Date: May 2009 Location: UK Device: Palm M515, Palm VX, Kindle 3 WiFi	Sounds like a fault with your unit or with its USB cable if you are using the charger that came in the box. Return the unit for a replacement and if that has the same problem, get your money back! You shouldn't have to be frequently hard setting or buying chargers for a brand new unit to make it work.

07-24-2011, 11:27 PM	#10
mcrmama Addict Posts: 239 Karma: 16806 Join Date: Jul 2010 Device: Kobo Aura One	Make sure you have a good USB port as well. I know if I used the hub on my old computer, it sometimes would not work but if I went directly into the computer it worked fine. My guess is if you are using your laptop this should not be a problem, just thought I would mention it. I have an iGo charger as well and really like it. It is especially nice too if I am nursing and reading and realize it is time to charge and not sure if I am going to have enough juice, I can just grab the charger and it will charge while am reading and doesn't even need to be plugged in to the wall. Pretty nice. Jodi

07-25-2011, 04:47 PM	#14
carpetmojo Wizard Posts: 3,117 Karma: 9269999 Join Date: Feb 2011 Location: UK Device: Sony- T3, PRS650, 350, T1/2/3, Paperwhite, Fire 8.9,Samsung Tab S 10.5	No,also me speed reading - upon consideration, I just needed to mentally put in a comma and all was clear................