Got a problem

The Terminator · 07-23-2011, 12:08 AM

I have a few black lines on the bottom of the screen, but not as bad as some of the pictures shown. They are straight lines (Not jagged user caused ones) and was wondering if all screen problems are covered in the warranty or just the big ones? They flash black when I turn the page and sometimes go solid. It's about a half inch tall and two inches long.

The Terminator · 07-23-2011, 02:06 AM

This is on my kobo, not my phone.

HarryT · 07-23-2011, 03:01 AM

Can you post a photograph showing the problem?

The Terminator · 07-23-2011, 07:50 PM

It doesn't show up good enough in a picture, it's not really big, but it's worse than a week ago when it started. It's just a few black lines that (all together) are about of 1/4 inch tall. And sometimes 1/2-3/4 inches tall, and about two inches long.

jackastor · 07-23-2011, 07:54 PM

Quote:

Originally Posted by The Terminator

It doesn't show up good enough in a picture, it's not really big, but it's worse than a week ago when it started. It's just a few black lines that (all together) are about of 1/4 inch tall. And sometimes 1/2-3/4 inches tall, and about two inches long.

on your screen double tap in the center.

Shopaholic · 07-23-2011, 08:10 PM

Quote:

Originally Posted by jackastor

on your screen double tap in the center.

Judging by the OP's profile information they have a Kobo Original. Double tapping the screen will do nothing for them.

The Terminator · 07-23-2011, 08:28 PM

I just want to know how far the damage has to extend for them to replace it. It doesn't hinder my reading very much, but that area of the screen is starting to go.

robko · 07-23-2011, 09:12 PM

I would think that if it's noticeable it should be replaceable. No use waiting too long and realizing that your warranty just ran out.

The Terminator · 07-23-2011, 11:21 PM

That's what I was thinking when I opened the ticket. And as of last reading session one more line has appeared that is higher up on the screen and is now interfering with reading. So I guess I'm getting a new/refurbished one. The box is on its way. I guess I'll be getting a WiFi back (Hopefully).

The Terminator · 07-28-2011, 11:54 PM

I've got the box and the Kobo's goin out tomorrow. The screen is now really bad, one about two inches from the bottom are 4 lines going all the way across the screen, plus a two inch by two inch black square.

The Terminator · 07-29-2011, 06:27 PM

I'm thoroughly amazed at how fast the return package got here, 3 days from Ontario! Just wondering if anyone knows how long they'll keep it in the warehouse? Before they ship the new one?

taming · 07-29-2011, 06:32 PM

I sent my tracking number to them and they mailed out my new Kobo Wifi before they had even received it. With it being so late on Friday, and Monday being a holiday, you probably won't be able to finesse that.

The Terminator · 08-04-2011, 12:57 PM

Well it went out Friday afternoon. And it's Purolator and I think they work on weekends and holidays, but I could be wrong.

The Terminator · 08-04-2011, 01:00 PM

I just read that the packages are still in transit while the depots are not. So thats good news

.

taming · 08-04-2011, 05:11 PM

For some reason, mine was shipped from Hong Kong. Once it landed in the US, it was delivered to my door in Red Deer AB within 24 hours. Of course, it didn't have to do the last leg of the journey on a ferry

.

07-23-2011, 12:08 AM	#1
The Terminator Retired Posts: 2,552 Karma: 37638420 Join Date: Nov 2010 Location: Vancouver Island Canada Device: Kobo Touch, Optimus One (2.3), Nexus 7 (4.2)	Got a problem I have a few black lines on the bottom of the screen, but not as bad as some of the pictures shown. They are straight lines (Not jagged user caused ones) and was wondering if all screen problems are covered in the warranty or just the big ones? They flash black when I turn the page and sometimes go solid. It's about a half inch tall and two inches long. Last edited by The Terminator; 07-23-2011 at 07:51 PM.

07-23-2011, 11:21 PM	#9
The Terminator Retired Posts: 2,552 Karma: 37638420 Join Date: Nov 2010 Location: Vancouver Island Canada Device: Kobo Touch, Optimus One (2.3), Nexus 7 (4.2)	That's what I was thinking when I opened the ticket. And as of last reading session one more line has appeared that is higher up on the screen and is now interfering with reading. So I guess I'm getting a new/refurbished one. The box is on its way. I guess I'll be getting a WiFi back (Hopefully). Last edited by The Terminator; 07-24-2011 at 12:48 AM.

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07-23-2011, 02:06 AM	#2
The Terminator Retired Posts: 2,552 Karma: 37638420 Join Date: Nov 2010 Location: Vancouver Island Canada Device: Kobo Touch, Optimus One (2.3), Nexus 7 (4.2)	This is on my kobo, not my phone.

07-23-2011, 03:01 AM	#3
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Can you post a photograph showing the problem?

07-23-2011, 07:50 PM	#4
The Terminator Retired Posts: 2,552 Karma: 37638420 Join Date: Nov 2010 Location: Vancouver Island Canada Device: Kobo Touch, Optimus One (2.3), Nexus 7 (4.2)	It doesn't show up good enough in a picture, it's not really big, but it's worse than a week ago when it started. It's just a few black lines that (all together) are about of 1/4 inch tall. And sometimes 1/2-3/4 inches tall, and about two inches long.

07-23-2011, 08:28 PM	#7
The Terminator Retired Posts: 2,552 Karma: 37638420 Join Date: Nov 2010 Location: Vancouver Island Canada Device: Kobo Touch, Optimus One (2.3), Nexus 7 (4.2)	I just want to know how far the damage has to extend for them to replace it. It doesn't hinder my reading very much, but that area of the screen is starting to go.

07-23-2011, 09:12 PM	#8
robko Wizard Posts: 2,454 Karma: 5469320 Join Date: Jul 2010 Device: Kobo	I would think that if it's noticeable it should be replaceable. No use waiting too long and realizing that your warranty just ran out.

07-28-2011, 11:54 PM	#10
The Terminator Retired Posts: 2,552 Karma: 37638420 Join Date: Nov 2010 Location: Vancouver Island Canada Device: Kobo Touch, Optimus One (2.3), Nexus 7 (4.2)	I've got the box and the Kobo's goin out tomorrow. The screen is now really bad, one about two inches from the bottom are 4 lines going all the way across the screen, plus a two inch by two inch black square.

07-29-2011, 06:27 PM	#11
The Terminator Retired Posts: 2,552 Karma: 37638420 Join Date: Nov 2010 Location: Vancouver Island Canada Device: Kobo Touch, Optimus One (2.3), Nexus 7 (4.2)	I'm thoroughly amazed at how fast the return package got here, 3 days from Ontario! Just wondering if anyone knows how long they'll keep it in the warehouse? Before they ship the new one?

07-29-2011, 06:32 PM	#12
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	I sent my tracking number to them and they mailed out my new Kobo Wifi before they had even received it. With it being so late on Friday, and Monday being a holiday, you probably won't be able to finesse that.

08-04-2011, 12:57 PM	#13
The Terminator Retired Posts: 2,552 Karma: 37638420 Join Date: Nov 2010 Location: Vancouver Island Canada Device: Kobo Touch, Optimus One (2.3), Nexus 7 (4.2)	Well it went out Friday afternoon. And it's Purolator and I think they work on weekends and holidays, but I could be wrong.

08-04-2011, 01:00 PM	#14
The Terminator Retired Posts: 2,552 Karma: 37638420 Join Date: Nov 2010 Location: Vancouver Island Canada Device: Kobo Touch, Optimus One (2.3), Nexus 7 (4.2)	I just read that the packages are still in transit while the depots are not. So thats good news .

08-04-2011, 05:11 PM	#15
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	For some reason, mine was shipped from Hong Kong. Once it landed in the US, it was delivered to my door in Red Deer AB within 24 hours. Of course, it didn't have to do the last leg of the journey on a ferry .