It died!

[muranternet]

SN ...B7C here. I have noticed any excess heating around the power supply board. I have gotten two white screens when coming out of hibernation, but both were cancelled by bringing up the shutdown prompt.

[syclone]

Does anybody think it would be useful to ask members of the entourage forum to submit their serial numbers, date of purchase, and whether there has been any problem with WSOD. This could be useful for anybody that wants to purchase a unit - if a trend show up indicating probable sequences that predict problems.

[Filark]

There's already a thread like that for the hibernation issue. Maybe we can add comments about white screen issues to that thread?

Syclone, how is yours? Still WSoD? Is Woot going to replace it for you?? (Just remembered this is Sunday, so you probably don't know yet! )

[syclone]

Originally Posted by Filark

There's already a thread like that for the hibernation issue. Maybe we can add comments about white screen issues to that thread?

Syclone, how is yours? Still WSoD? Is Woot going to replace it for you?? (Just remembered this is Sunday, so you probably don't know yet!
)

Being a "newby" on the forum, I'll go along with anything that makes sense. It would be nice to get an inkling of what serial #'s have a better chance of being WSOG proof

It looks like mine is definitely a hardware failure. I'll wait to hear from Woot - if they can't send a replacement, I'll look at the marketplace ebay, etc - that's where having a serial no. might help

[syclone]

I received a reply from Woot first thing this morning (Monday) asking me for details about the failure. I responded immediately. I received a second reply this afternoon at 3:00PM authorizing the return as well as supplying a prepaid label to attach to the package. They will be shipping a replacement. I hope lightning doesn't strike twice. I'll be back as soon as the replacement arrives. I've returned defective items to Woot before, but this is the first time they paid for the return. These guys are fast and efficient.

OMG! I'm starting to sound like a Woot Fan Boy.

[syclone]

Woot shipped a replacement PEdge as soon as they received confirmation that the defective unit had been dropped at the Post Office.

[MasterTec]

woot is awesome that way. I have a feeling they only sold about 50% of their PE stock.. probably holding the other 50% for 'just in case' warranty claims like yours LOL

[Gunnerp245]

Originally Posted by MasterTec

woot is awesome that way. I have a feeling they only sold about 50% of their PE stock.. probably holding the other 50% for 'just in case' warranty claims like yours LOL

Woot sales:

5/4/11 - Woots sold: 2,473 @ 149 = $368,477.00
6/29/11 - Woots sold: 2,165 @ $119 = $257,635.00
---------------------------------------------
Total = 4,638 $626,112.00

[syclone]

Originally Posted by Gunnerp245

Woot sales:

5/4/11 - Woots sold: 2,473 @ 149 = $368,477.00
6/29/11 - Woots sold: 2,165 @ $119 = $257,635.00
---------------------------------------------
Total = 4,638 $626,112.00

I wonder how many of those totals came back? If the throw aways are low enough, they should do well. Why am I worrying about Woot?

[syclone]

The replacement Pocket Edge arrived today. Unfortunately, it arrived in NY and I'm currently in Knoxville, TN. We meet on Tuesday

If this one's a "keeper", I'll be taking advantage of all the great info that's been deposited in this forum.

Thanks, everybody.

[Filark]

Woohoo!!!

Sing along with me . . . "Anticipation . . . "

[JTY]

Originally Posted by syclone

I really liked the unit. I didn't get that far with 2.2 (and didn't address backup yet) that it really mattered. Hopefully Woot has some more available. The white screen pro blem seems to be a little bit of a dark cloud hanging over the replacement scenario.

The color screen actually died while I was reading on the e-ink screen.

This may not be connected. After letting the unit charge overnight, I ran it in battery for about 2 hours this morning. At one point I noticed that the lower inboard corner of the eink screen was so hot that it became uncomfortable to touch it. At that point I shut it down. I restarted it later in the day and that's when the color screen crashed.

I had same issues when my PE died.
First it was little heat and some white screen issues that ws
resolved via rebooting, but today it was very very warm and white screen issue became permanent.
It's pretty clear this is a GPU/power supply problem on the motherboard.

[JTY]

Originally Posted by kennyminot

You might be on to something. My serial # is BF30145100F8B, which is almost 1000 higher than your device. Plus, I can say this with absolute certainty:

1. I have ZERO e-ink overheating issues. As in, it usually doesn't even feel warm. When people initially started mentioning the fact that the PE runs "hot," I thought it was weird problem that only affected a few units; now, I think it might be a deeper hardware problem.

2. I rarely experience the WSOD, although it has briefly happened a couple of times.

Given that the company was going under, I can see where they might have shipped out units with a known motherboard defect.

My serial is bf30145100b69 and i have WSOD, so i don't think the problem is isolated with the first PE's. It's clear that it's a design flaw in PE motherboard and it affects all units

[dakast]

bought one in june from Meijers online for my daughter's b'day that was yesterday. upgraded to ermine and played with it a little when it first arrived. I noticed yesterday she had the unit folded open all the way and was writing on the e-ink side. about an hour later the white screen came up and no joy since. reverted back to dingo using golden 5X but the white screen remains. no longer an option to send it in for warranty as the ph# is no longer in service. really sucks!

update: talked to Meijers customer service and explained the situation with entourage being out of business and it looks like they may replace it.

[garyhgaryh]

Originally Posted by dakast

bought one in june from Meijers online for my daughter's b'day that was yesterday. upgraded to ermine and played with it a little when it first arrived. I noticed yesterday she had the unit folded open all the way and was writing on the e-ink side. about an hour later the white screen came up and no joy since. reverted back to dingo using golden 5X but the white screen remains. no longer an option to send it in for warranty as the ph# is no longer in service. really sucks!

update: talked to Meijers customer service and explained the situation with entourage being out of business and it looks like they may replace it.

I try not to fold my screens together. for those that have opened up the pe is it a cause for concern?