Troubleshooting My kindle3 got frozen, help me

schechow · 07-03-2011, 06:03 AM

Dear pals:
My kindle3 was doing very well in past a few months. but last Monday, I cannot get into my kindle system. It stopped at the screensaver. I have tried every methods even that I opened the back to release the battery.

Its not easy for me to contact amazon service staff since I am in China now where no amazon kindle service is available.

So maybe there is some genius who can help me out.

HarryT · 07-03-2011, 06:40 AM

The most likely explanation is that the battery is flat. Plug it in to the charger and leave it overnight.

lestatar · 07-03-2011, 01:03 PM

^^ agree with HarryT. You have nothing to lose but 1 day - charge it up, leave it alone for 12-24 hours and then see what happens.

Do let us know!

CRussel · 07-03-2011, 07:07 PM

As Harry says, it's likely the battery. Plug it in for at least several hours, preferrably overnight. Then, when it's had a chance to charge thoroughly, unplug it, and press the power button slider all the way over and hold for 15 seconds. Count them off. It's a long time. Then release and wait to see if it powers on.

schechow · 07-09-2011, 12:25 PM

Thank you.
but when i plug in the Kindle, the charging light didn't turn yellow.
I charged it overnight. Then I tried to hold the switch button to the right for at least 1 minute. But, it all came with failure that my kindle still got frozen.

mtsp · 07-09-2011, 04:02 PM

Maybe the problem lies in the charger or cable?
Try using a USB cable.

CRussel · 07-10-2011, 10:49 AM

Quote:

Originally Posted by schechow

Thank you.
but when i plug in the Kindle, the charging light didn't turn yellow.
I charged it overnight. Then I tried to hold the switch button to the right for at least 1 minute. But, it all came with failure that my kindle still got frozen.

Contact Amazon Kindle support. They are very good, and will help you resolve the problem or replace your Kindle.

drjenkins · 07-11-2011, 07:21 AM

Quote:

Originally Posted by schechow

Then I tried to hold the switch button to the right for at least 1 minute. But, it all came with failure that my kindle still got frozen.

When this has happened to me I found that 15 seconds worked, while longer times did not. That is, hold the switch for 15 seconds and then release.

RainingLemur · 07-11-2011, 12:51 PM

Quote:

Originally Posted by CRussel

Contact Amazon Kindle support. They are very good, and will help you resolve the problem or replace your Kindle.

This is about the best solution. They're generally great about resolving these things. Give it a shot! Good luck.

07-03-2011, 06:03 AM	#1
schechow Junior Member Posts: 5 Karma: 10 Join Date: Nov 2010 Device: K3	My kindle3 got frozen, help me Dear pals: My kindle3 was doing very well in past a few months. but last Monday, I cannot get into my kindle system. It stopped at the screensaver. I have tried every methods even that I opened the back to release the battery. Its not easy for me to contact amazon service staff since I am in China now where no amazon kindle service is available. So maybe there is some genius who can help me out.

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07-03-2011, 06:40 AM	#2
HarryT eBook Enthusiast Posts: 85,560 Karma: 93980341 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	The most likely explanation is that the battery is flat. Plug it in to the charger and leave it overnight.

07-03-2011, 01:03 PM	#3
lestatar LB's lolz Mutt Minion Posts: 2,902 Karma: 5700001 Join Date: Jun 2011 Location: Hong Kong now but NYC forever Device: Kindle3, GalaxyTab, BB Bold9700, BB 8300, Sony Clie, Palm Vx, Palm III	^^ agree with HarryT. You have nothing to lose but 1 day - charge it up, leave it alone for 12-24 hours and then see what happens. Do let us know!

07-03-2011, 07:07 PM	#4
CRussel (he/him/his) Posts: 12,323 Karma: 80074820 Join Date: Jul 2010 Location: Sunshine Coast, BC Device: Oasis (Gen3),Paperwhite (Gen10), Voyage, Paperwhite(orig), iPad Air M3	As Harry says, it's likely the battery. Plug it in for at least several hours, preferrably overnight. Then, when it's had a chance to charge thoroughly, unplug it, and press the power button slider all the way over and hold for 15 seconds. Count them off. It's a long time. Then release and wait to see if it powers on.

07-09-2011, 12:25 PM	#5
schechow Junior Member Posts: 5 Karma: 10 Join Date: Nov 2010 Device: K3	Thank you. but when i plug in the Kindle, the charging light didn't turn yellow. I charged it overnight. Then I tried to hold the switch button to the right for at least 1 minute. But, it all came with failure that my kindle still got frozen.

07-09-2011, 04:02 PM	#6
mtsp Enthusiast Posts: 31 Karma: 12 Join Date: Jul 2011 Location: São Paulo, Brasil/Brazil Device: Kindle 3 3G	Maybe the problem lies in the charger or cable? Try using a USB cable.