Well, I busted it. - Page 2

Paul in Saudi · 03-25-2008, 09:51 PM

How ill they handle it? Here you are:

Greetings from Amazon.com.

I am sorry to hear about your damaged Kindle. At this time, we do not
have any repair options available for you. While I am not aware of
any specific plans for such a service, I have passed your interest
along to the Kindle Team for their consideration.

Thank you for shopping at Amazon.com.

So it's disposable!

spirits · 03-25-2008, 11:16 PM

Quote:

Originally Posted by Paul in Saudi

How ill they handle it? Here you are:

Greetings from Amazon.com.

I am sorry to hear about your damaged Kindle. At this time, we do not
have any repair options available for you. While I am not aware of
any specific plans for such a service, I have passed your interest
along to the Kindle Team for their consideration.

Thank you for shopping at Amazon.com.

So it's disposable!

The way I read the message is like this:

Greetings from Amazon.com

We have bad service, so purchase other brands otherwise we'll send you the same message again once you've broken your second one.

Thank you for shopping at Amazon.com

You've just talked to the wrong person, message someone else until one of them knows of an existing plan.

Ervserver · 03-26-2008, 01:27 AM

Likely that any major repairs would be quite expensive. I've seen some repair estimates for the Sony readers ( screens for example) and you just as well buy a new reader. Amazon may be thinking you break it, you buy a new one. If its a warranty thing, they send you a new one. I'm not saying this is good, just that this may be the way it is

spirits · 03-26-2008, 10:54 PM

Quote:

Originally Posted by Ervserver

Likely that any major repairs would be quite expensive. I've seen some repair estimates for the Sony readers ( screens for example) and you just as well buy a new reader. Amazon may be thinking you break it, you buy a new one. If its a warranty thing, they send you a new one. I'm not saying this is good, just that this may be the way it is

I think you might be on the right track.
And that's why his next one shouldn't be another Kindle.

Paul in Saudi · 03-27-2008, 05:59 AM

The Kindle gets me the New York Times, that is very addictive as I live overseas.

HarryT · 03-27-2008, 06:05 AM

I'm quite shocked to hear that there's no repair service available. All the other eInk readers I know of (Sony, CyBook, iLiad) can be repaired. That would definitely make me think twice about buying a Kindle, even if I were able to do so

.

shousa · 03-27-2008, 09:22 PM

Maybe I am too naive but I am totally shocked by that response from Amazon.

In fact I just cannot believe they will not even look at it (what if it was just that a wire was loose?)

DaleDe · 03-27-2008, 10:53 PM

Quote:

Originally Posted by shousa

Maybe I am too naive but I am totally shocked by that response from Amazon.

In fact I just cannot believe they will not even look at it (what if it was just that a wire was loose?)

I don't believe they support product outside the USA in any event.

Dale

JSWolf · 03-27-2008, 10:59 PM

But to not have any repair service is silly. If it is not the screen that's broken, it should be cheaper to get it fixed then to buy a new one.

Ervserver · 03-28-2008, 12:27 AM

We have become a throw away society

HarryT · 03-28-2008, 03:16 AM

Quote:

Originally Posted by JSWolf

But to not have any repair service is silly. If it is not the screen that's broken, it should be cheaper to get it fixed then to buy a new one.

And even if it is the screen, or associated electronics, it can still be replaced at a reasonable price. There was someone on the Gen3 forum recently who broke the screen backplane and Bookeen quoted them €80 to fix it. That's about a quarter the price of buying a new machine.

Alisa · 03-28-2008, 12:55 PM

To be fair, Amazon has been sending out replacements for broken Kindles with very little fuss. Far less fuss than Sony if I read phugger's saga correctly. I think they were just anticipating replacing broken units, not somebody being honest and fessing up to breaking it themselves. I hope they do add repair services, though. I think this is one of those areas in which not being an experienced hardware manufacturer hurts them.

spirits · 03-29-2008, 07:05 PM

Quote:

Originally Posted by Alisa

To be fair, Amazon has been sending out replacements for broken Kindles with very little fuss.

You mean the defective Kindles?
I think we should take that service for granted considering it's their manufacturing responsibility in the first place and we did spend $400USD on it.

The poster said there isn't any repairing services, and I want to see if anyone else can confirm that. Don't forget our only source is just that one email.

JSWolf · 03-29-2008, 07:29 PM

Why not ask Amazon directly.

Dear Amazon
I have a Kindle and if I break it and invalidate the warranty, can I send it in to be repaired at a lower cost then to buy another new Kindle?
Sincerely,
Kindle owner

Paul in Saudi · 04-02-2008, 12:21 AM

I would if I were concerned about cost. Which I am not.

In any case, a new is on order. I wonder what the lag time is nowadays.

03-28-2008, 12:55 PM	#27
Alisa Gadget Geek Posts: 2,324 Karma: 22221 Join Date: Aug 2007 Device: Paperwhite, Kindle 3 (retired), Skindle 1.2 (retired)	To be fair, Amazon has been sending out replacements for broken Kindles with very little fuss. Far less fuss than Sony if I read phugger's saga correctly. I think they were just anticipating replacing broken units, not somebody being honest and fessing up to breaking it themselves. I hope they do add repair services, though. I think this is one of those areas in which not being an experienced hardware manufacturer hurts them. Last edited by Alisa; 03-28-2008 at 01:00 PM.

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03-25-2008, 09:51 PM	#16
Paul in Saudi Connoisseur Posts: 55 Karma: 61 Join Date: Jan 2008 Device: Amazon Kindle	How ill they handle it? Here you are: Greetings from Amazon.com. I am sorry to hear about your damaged Kindle. At this time, we do not have any repair options available for you. While I am not aware of any specific plans for such a service, I have passed your interest along to the Kindle Team for their consideration. Thank you for shopping at Amazon.com. So it's disposable!

03-26-2008, 01:27 AM	#18
Ervserver Wizard Posts: 2,624 Karma: 1008294 Join Date: Dec 2007 Location: Iowa, USA Device: Nook Simple Touch	Likely that any major repairs would be quite expensive. I've seen some repair estimates for the Sony readers ( screens for example) and you just as well buy a new reader. Amazon may be thinking you break it, you buy a new one. If its a warranty thing, they send you a new one. I'm not saying this is good, just that this may be the way it is

03-27-2008, 05:59 AM	#20
Paul in Saudi Connoisseur Posts: 55 Karma: 61 Join Date: Jan 2008 Device: Amazon Kindle	The Kindle gets me the New York Times, that is very addictive as I live overseas.

03-27-2008, 06:05 AM	#21
HarryT eBook Enthusiast Posts: 85,557 Karma: 93980341 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	I'm quite shocked to hear that there's no repair service available. All the other eInk readers I know of (Sony, CyBook, iLiad) can be repaired. That would definitely make me think twice about buying a Kindle, even if I were able to do so .

03-27-2008, 09:22 PM	#22
shousa Groupie Posts: 181 Karma: 232 Join Date: May 2006	Maybe I am too naive but I am totally shocked by that response from Amazon. In fact I just cannot believe they will not even look at it (what if it was just that a wire was loose?)

03-27-2008, 10:59 PM	#24
JSWolf Resident Curmudgeon Posts: 79,862 Karma: 146918083 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	But to not have any repair service is silly. If it is not the screen that's broken, it should be cheaper to get it fixed then to buy a new one.

03-28-2008, 12:27 AM	#25
Ervserver Wizard Posts: 2,624 Karma: 1008294 Join Date: Dec 2007 Location: Iowa, USA Device: Nook Simple Touch	We have become a throw away society

03-29-2008, 07:29 PM	#29
JSWolf Resident Curmudgeon Posts: 79,862 Karma: 146918083 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Why not ask Amazon directly. Dear Amazon I have a Kindle and if I break it and invalidate the warranty, can I send it in to be repaired at a lower cost then to buy another new Kindle? Sincerely, Kindle owner

04-02-2008, 12:21 AM	#30
Paul in Saudi Connoisseur Posts: 55 Karma: 61 Join Date: Jan 2008 Device: Amazon Kindle	I would if I were concerned about cost. Which I am not. In any case, a new is on order. I wonder what the lag time is nowadays.