Hacked Account - Page 2

taustin · 07-01-2011, 03:59 PM

Quote:

Originally Posted by hrosvit

I'm not sure what being an IT professional has to do with police investigations,

You're not sure what being an IT professional has to do with a police investigation that would start with asking for an IP address?

richard_iii · 07-01-2011, 04:18 PM

I'm gonna get some popcorn and sit down to watch this. Ok IT pro, your turn

AnemicOak · 07-01-2011, 04:24 PM

Quote:

Originally Posted by BenJammin2

I'm so frustrated with all of this. Because everyone that I have spoken with at B&N keeps insisting that I had to of made those purchases from MY device.

Not any chance someone else had access to your device and made the purchases is there? A friend of mine's kid recently got a hold of his NC and bought $30 worth of apps for it. Just wondering since they're telling you the orders came from your device and it should be pretty easy for them to tell that.

taustin · 07-01-2011, 04:29 PM

Quote:

Originally Posted by richard_iii

I'm gonna get some popcorn and sit down to watch this. Ok IT pro, your turn

I'm pretty much done with this. He's a bit too confrontational about it all, and I don't really care what he has to say any more.

khalleron · 07-01-2011, 06:22 PM

File a dispute with your credit card company anyway - that 2-3 cycles thing is a lie. They're hoping you'll forget about it in the meantime.

You have internet access to your credit card, don't you? A refund will show up within a DAY or, at most, two business days of processing. Keep checking, and if it hasn't shown up by your next statement, then file that paperwork!

khalleron · 07-01-2011, 06:27 PM

Another thought - did you ask B&N how many NCs are registered to your account? They should be able to make a serial number check.

If you don't get the rogue NC deregistered, this will keep happening.

EDIT: I just checked my BN account - I have two NCs registered, the one I have and the one I returned. You should be able to check and see if there's another device registered to your account. Go to 'My Account', under 'Digital Management' click on 'My Nook'.

Change your password while you're there.

magicmonster · 07-02-2011, 03:33 PM

In the future I would use a prepaid credit card or gift card for purchases.

khalleron · 07-02-2011, 05:17 PM

Quote:

Originally Posted by magicmonster

In the future I would use a prepaid credit card or gift card for purchases.

It wasn't the OP's credit card that was stolen, it was the BN account.

Probably a better solution would be to not have a credit card linked to the account at all, except when actually making a purchase.

That would mean no magazine subscriptions, though.

kalex · 07-02-2011, 11:48 PM

OP did u use same password on nook color and your email address? If you are using gmail, check forwarding and make sure your emails are not being forwarded.

As far as police investigation. In NYC police departments will not lift a finger for this amount of money involved. They are much too busy with other crimes then to deal with this. I got scammed a while ago online and went to my local precinct to try to get a police report so I can contact the local PD of the scammer. I was basically told sorry we can't help u and good luck. It was around $300. Funny thing is without a police report in NYC the PD of the scammer refused to help me either.

magicmonster · 07-03-2011, 12:34 PM

Oh I understand that It was his BN account that was hacked but attaching it to a prepaid card of some kind limits what can be stolen from him. I had a friend's account hacked and the account was connected to her debit card and they cleaned out her accound and she also incurred lots of over draft fees.

I also enable the 'require password' for all purchases. That way someone that is just looking at the device is not able to purchase books without knowing the password or asking me to purchase it.

taustin · 07-03-2011, 04:07 PM

Quote:

Originally Posted by khalleron

Probably a better solution would be to not have a credit card linked to the account at all, except when actually making a purchase.

Is that possible? Do both the account and device work correctly if you remove the last card?

taustin · 07-03-2011, 04:09 PM

Quote:

Originally Posted by kalex

As far as police investigation. In NYC police departments will not lift a finger for this amount of money involved. They are much too busy with other crimes then to deal with this. I got scammed a while ago online and went to my local precinct to try to get a police report so I can contact the local PD of the scammer. I was basically told sorry we can't help u and good luck. It was around $300. Funny thing is without a police report in NYC the PD of the scammer refused to help me either.

I was reading a news story yesterday about a guy in St. Louis who had his cell phone stolen. The phone in question had a remote tracking app on it for that very circumstance. The police were too busy to go to the street address it was at to arrest the perp until after the battery on the phone died.

jersysman · 07-03-2011, 07:29 PM

Quote:

Originally Posted by magicmonster

...I also enable the 'require password' for all purchases. That way someone that is just looking at the device is not able to purchase books without knowing the password or asking me to purchase it.

Where do you enable this feature? I could not find it at all.

Nahgem · 07-04-2011, 12:05 AM

For the Color and the Touch it's under the Shop heading in the settings. I think that's where it's at on the Classic as well, but my Classic isn't right here for me to check.

paulak39 · 07-04-2011, 08:07 AM

I recently bought a refurb model, and the password feature was already checked. I don't know how to uncheck it, not that I really plan to. Also, I removed my credit card information from the B&N site, and everything works fine, as long as I don't order a book or app (even free ones).

07-01-2011, 06:27 PM	#21
khalleron Kate Posts: 1,697 Karma: 3605799 Join Date: Mar 2009 Location: Oregon, United States Device: MeeBook, Kobo Libra Colour	Another thought - did you ask B&N how many NCs are registered to your account? They should be able to make a serial number check. If you don't get the rogue NC deregistered, this will keep happening. EDIT: I just checked my BN account - I have two NCs registered, the one I have and the one I returned. You should be able to check and see if there's another device registered to your account. Go to 'My Account', under 'Digital Management' click on 'My Nook'. Change your password while you're there. Last edited by khalleron; 07-01-2011 at 06:34 PM.

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07-01-2011, 04:18 PM	#17
richard_iii Coder extrordinaire Posts: 39 Karma: 10 Join Date: Jan 2011 Location: Dallas Device: nook color	I'm gonna get some popcorn and sit down to watch this. Ok IT pro, your turn

07-01-2011, 06:22 PM	#20
khalleron Kate Posts: 1,697 Karma: 3605799 Join Date: Mar 2009 Location: Oregon, United States Device: MeeBook, Kobo Libra Colour	File a dispute with your credit card company anyway - that 2-3 cycles thing is a lie. They're hoping you'll forget about it in the meantime. You have internet access to your credit card, don't you? A refund will show up within a DAY or, at most, two business days of processing. Keep checking, and if it hasn't shown up by your next statement, then file that paperwork!

07-02-2011, 03:33 PM	#22
magicmonster Groupie Posts: 170 Karma: 1033664 Join Date: Sep 2009 Device: Kindle 3, Nook Color, & Dell Axim X50v	In the future I would use a prepaid credit card or gift card for purchases.

07-02-2011, 11:48 PM	#24
kalex Zealot Posts: 132 Karma: 3248 Join Date: Jun 2007 Device: sony	OP did u use same password on nook color and your email address? If you are using gmail, check forwarding and make sure your emails are not being forwarded. As far as police investigation. In NYC police departments will not lift a finger for this amount of money involved. They are much too busy with other crimes then to deal with this. I got scammed a while ago online and went to my local precinct to try to get a police report so I can contact the local PD of the scammer. I was basically told sorry we can't help u and good luck. It was around $300. Funny thing is without a police report in NYC the PD of the scammer refused to help me either.

07-03-2011, 12:34 PM	#25
magicmonster Groupie Posts: 170 Karma: 1033664 Join Date: Sep 2009 Device: Kindle 3, Nook Color, & Dell Axim X50v	Oh I understand that It was his BN account that was hacked but attaching it to a prepaid card of some kind limits what can be stolen from him. I had a friend's account hacked and the account was connected to her debit card and they cleaned out her accound and she also incurred lots of over draft fees. I also enable the 'require password' for all purchases. That way someone that is just looking at the device is not able to purchase books without knowing the password or asking me to purchase it.

07-04-2011, 12:05 AM	#29
Nahgem Groupie Posts: 170 Karma: 1065326 Join Date: Oct 2010 Device: Nooks	For the Color and the Touch it's under the Shop heading in the settings. I think that's where it's at on the Classic as well, but my Classic isn't right here for me to check.

07-04-2011, 08:07 AM	#30
paulak39 Connoisseur Posts: 74 Karma: 368 Join Date: Dec 2009 Location: New York State Device: IpadAir; IpadMini2; FireHDX8.9; Kindle Voyage	I recently bought a refurb model, and the password feature was already checked. I don't know how to uncheck it, not that I really plan to. Also, I removed my credit card information from the B&N site, and everything works fine, as long as I don't order a book or app (even free ones).