order placed before latest delay - still no sign of it, any ideas? :( - Page 2

GeoffC · 03-25-2008, 01:11 PM

Quote:

Originally Posted by hbernier

I ordered,(and of course paid up front like everyone else), on March 7,08.
My order number was 1245X. My shipping date was March 17-21, which came & went. No responses to email, FedEX alternate tracking was of no help.
Apparently Bookeen's phone number is not under their name. The number I did have is not being answered.

Anyone else have any luck?

What did you use for your FedEX tracking ?

And where did you get your shipping date from ?

JSWolf · 03-25-2008, 01:14 PM

Quote:

Originally Posted by bwaldron

Quote:

Originally Posted by Taylor514ce

The reason I've opted not to attempt to acquire a Cybook is because Bookeen gives all the appearance of 5 guys in a garage somewhere. Say what you will about Sony (and there is plenty negative to say), they are an actual company. I can walk into a retail location, look at one, buy it, and walk out. If something goes wrong, I go right back into the store. Granted, I'm in the US, but for me the Sony is the only eInk-based ebook I can actually purchase through a "normal" buying experience. Plus, it's significantly less expensive than the Cybook and the Kindle.

If it were almost any other actual company than Sony, I'd agree.

How can you disagree? The 505 is the only eink based reader that one can purchase in an actual shop.

HarryT · 03-25-2008, 01:23 PM

Quote:

Originally Posted by JSWolf

How can you disagree? The 505 is the only eink based reader that one can purchase in an actual shop.

That's not entirely true - there are a number of retail outlets in which one can buy an iLiad. Not many, to be sure, but there are some. I bought my iLiad, for example, from the UK retailer.

tdproffitt · 03-25-2008, 01:39 PM

I ordered my Cybook back in February and the shipping confirmation actually came from FedEx (TrackingUpdates@fedex.com) and not Bookeen. FedEx generates these as soon as they get the shipping info from the sender, so if you haven't gotten an e-mail from Fedex, Bookeen probably hasn't scheduled the shipment yet.

I ordered mine on a Saturday and received the shipping confirmation the next Tuesday. They do send shipments to the US via Priority, so once you get the confirmation, you can expect to have the unit in your hand within a day or two. I'm in Virginia and the Cybook was delivered the day after Bookeen shipped it.

It is frustrating trying to reach Bookeen's customer support. They forgot to include the cover I ordered for my Cybook and it took about 2 weeks to get it. It took them about 3 days to respond to my e-mails each time I e-mailed them. However, they are polite when they do respond and did send the cover out FedEx Priority, which I didn't expect since they had to pay for the shipping.

I think they could save themselves some grief if they would set up an e-mail autoresponder so at least you know they got your e-mail.

GeoffC · 03-25-2008, 01:41 PM

Quote:

Originally Posted by tdproffitt

I ordered my Cybook back in February and the shipping confirmation actually came from FedEx (TrackingUpdates@fedex.com) and not Bookeen. FedEx generates these as soon as they get the shipping info from the sender, so if you haven't gotten an e-mail from Fedex, Bookeen probably hasn't scheduled the shipment yet.

I ordered mine on a Saturday and received the shipping confirmation the next Tuesday. They do send shipments to the US via Priority, so once you get the confirmation, you can expect to have the unit in your hand within a day or two. I'm in Virginia and the Cybook was delivered the day after Bookeen shipped it.

It is frustrating trying to reach Bookeen's customer support. They forgot to include the cover I ordered for my Cybook and it took about 2 weeks to get it. It took them about 3 days to respond to my e-mails each time I e-mailed them. However, they are polite when they do respond and did send the cover out FedEx Priority, which I didn't expect since they had to pay for the shipping.

I think they could save themselves some grief if they would set up an e-mail autoresponder so at least you know they got your e-mail.

What you have described re : FedEx is what I would have expected to see . I'm curious as to what info hbernier had .

hbernier · 03-25-2008, 02:11 PM

Quote:

Originally Posted by GeoffC

What you have described re : FedEx is what I would have expected to see . I'm curious as to what info hbernier had .

If you have the account number that is on the FedEX label, one can use that along with country and zip code to find shipments. Its NOT exact but al least you have some idea of the shipping date.

I received an email:

Dear Sir,

Our support team has welcomed new member and is trying to catch up on delayed emails. Sorry for the inconvenience.

Your Cybook should ship tomorrow.
You will receive a tracking notification from Fedex when you order ships.

Regards,
Bookeen Support Team

Bookeen - www.bookeen.com
Ubibooks - www.ubibooks.com

My order was 1245X and was placed on March 7, 2008. We'll see what happens next.

Regards,

Howard Bernier

DaleDe · 03-25-2008, 02:19 PM

Quote:

Originally Posted by HarryT

That's not entirely true - there are a number of retail outlets in which one can buy an iLiad. Not many, to be sure, but there are some. I bought my iLiad, for example, from the UK retailer.

I believe there is also a brick and mortar shop in Australia selling iLiad's.

Dale

GeoffC · 03-25-2008, 02:22 PM

Quote:

Originally Posted by hbernier

If you have the account number that is on the FedEX label, one can use that along with country and zip code to find shipments. Its NOT exact but al least you have some idea of the shipping date.

I received an email:

Dear Sir,

Our support team has welcomed new member and is trying to catch up on delayed emails. Sorry for the inconvenience.

Your Cybook should ship tomorrow.
You will receive a tracking notification from Fedex when you order ships.

Regards,
Bookeen Support Team

Bookeen - www.bookeen.com
Ubibooks - www.ubibooks.com

My order was 1245X and was placed on March 7, 2008. We'll see what happens next.

Regards,

Howard Bernier

VERY strange , my order was placed on March 6th , with a lower order number , and I've still had nothing .

Quote:

Originally Posted by hbernier

If you have the account number that is on the FedEX label, one can use that along with country and zip code to find shipments. Its NOT exact but al least you have some idea of the shipping date.

Huh - how can you have a lable before it's been dispatched ?

HarryT · 03-25-2008, 02:26 PM

Many people have had their Gen3 just turn up on their doorstep "out of the blue", Geoff, due to their spam filter (or whatever) having eaten the FedEx shipping notification. Perhaps you'll be one of those!

They seem to ship machines in "batches", so if you ordered a day earlier than the previous poster, the likelyhood is that your machines will ship in the same batch. Have you checked your order on the Bookeen web site to see if any shipping date is shown there?

hbernier · 03-25-2008, 02:27 PM

Quote:

Originally Posted by GeoffC

What did you use for your FedEX tracking ?

And where did you get your shipping date from ?

I used my name, address as provided to Bookeen to go into Alternate shipment tracking.
No shipment had been made.

The dates were provided in an email by Bookeen as a shipping window.

I finally received a response a few minutes ago:

Dear Sir,

Our support team has welcomed new member and is trying to catch up on delayed emails. Sorry for the inconvenience.

Your Cybook should ship tomorrow.
You will receive a tracking notification from Fedex when you order ships.

Regards,
Bookeen Support Team

Bookeen - www.bookeen.com
Ubibooks - www.ubibooks.com

I hope everyone who has placed an order prior to this latest shipping delay gets an email today giving them good news.

Regards,

Howard Bernier

GeoffC · 03-25-2008, 02:38 PM

Quote:

Originally Posted by HarryT

Many people have had their Gen3 just turn up on their doorstep "out of the blue", Geoff, due to their spam filter (or whatever) having eaten the FedEx shipping notification. Perhaps you'll be one of those!

They seem to ship machines in "batches", so if you ordered a day earlier than the previous poster, the likelyhood is that your machines will ship in the same batch. Have you checked your order on the Bookeen web site to see if any shipping date is shown there?

Hi Harry ,
I drop in to the Bookeen site , and my account , daily to check if there is any movement - to no avail .
Given the amount of junk / spam that gets into my inbox on a daily basis - I doubt anything gets stopped .. ( but I'm prepared to be surprised ) .

HarryT · 03-25-2008, 02:40 PM

I'll keep my fingers crossed for you!

GeoffC · 03-25-2008, 02:40 PM

I have , just this minute , 18:38 25 March received this from info@bookeen.com

" Bookeen.com: Previous order details email

This email is not an order confirmation. It is provided as information on a previous order. "

And then lists my order details - with no further info ! ?

tdproffitt · 03-25-2008, 07:27 PM

Glad to see you received some good news!

Quote:

Originally Posted by hbernier

Our support team has welcomed new member and is trying to catch up on delayed emails.

I think this is good news for everyone! Hopefully they mean "members".

GavinK151 · 03-25-2008, 08:05 PM

For what its worth my order was on the 16 March and is order number 1322X...

which does not bode well for a delivery any time soon since some orders from the beginning of the month have not been fulfilled either...

must...be...patient....

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03-25-2008, 01:39 PM	#19
tdproffitt Junior Member Posts: 8 Karma: 48 Join Date: Feb 2008 Device: Cybook Gen3/Palm TX	I ordered my Cybook back in February and the shipping confirmation actually came from FedEx (TrackingUpdates@fedex.com) and not Bookeen. FedEx generates these as soon as they get the shipping info from the sender, so if you haven't gotten an e-mail from Fedex, Bookeen probably hasn't scheduled the shipment yet. I ordered mine on a Saturday and received the shipping confirmation the next Tuesday. They do send shipments to the US via Priority, so once you get the confirmation, you can expect to have the unit in your hand within a day or two. I'm in Virginia and the Cybook was delivered the day after Bookeen shipped it. It is frustrating trying to reach Bookeen's customer support. They forgot to include the cover I ordered for my Cybook and it took about 2 weeks to get it. It took them about 3 days to respond to my e-mails each time I e-mailed them. However, they are polite when they do respond and did send the cover out FedEx Priority, which I didn't expect since they had to pay for the shipping. I think they could save themselves some grief if they would set up an e-mail autoresponder so at least you know they got your e-mail.

03-25-2008, 02:26 PM	#24
HarryT eBook Enthusiast Posts: 85,556 Karma: 93980341 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Many people have had their Gen3 just turn up on their doorstep "out of the blue", Geoff, due to their spam filter (or whatever) having eaten the FedEx shipping notification. Perhaps you'll be one of those! They seem to ship machines in "batches", so if you ordered a day earlier than the previous poster, the likelyhood is that your machines will ship in the same batch. Have you checked your order on the Bookeen web site to see if any shipping date is shown there?

03-25-2008, 02:40 PM	#27
HarryT eBook Enthusiast Posts: 85,556 Karma: 93980341 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	I'll keep my fingers crossed for you!

03-25-2008, 02:40 PM	#28
GeoffC Chocolate Grasshopper ... Posts: 27,599 Karma: 20821184 Join Date: Mar 2008 Location: Scotland Device: Muse HD , Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW	I have , just this minute , 18:38 25 March received this from info@bookeen.com " Bookeen.com: Previous order details email This email is not an order confirmation. It is provided as information on a previous order. " And then lists my order details - with no further info ! ?

03-25-2008, 08:05 PM	#30
GavinK151 Enthusiast Posts: 33 Karma: 10 Join Date: Mar 2008 Device: none	For what its worth my order was on the 16 March and is order number 1322X... which does not bode well for a delivery any time soon since some orders from the beginning of the month have not been fulfilled either... must...be...patient....