Now that Bookeen's Paris Expo attendance is over... - Page 2

GeoffC · 03-22-2008, 04:40 AM

Mine's 124**, so I doubt I'll get anything before May.
Good luck to all who have sent Bookeen an e-mail, I'm still waiting to hear why they've charged me more than the invoice said ....

Halk · 03-22-2008, 07:05 AM

My order is 126**. If they have only now, 10 days after I placed my order, put up a note saying it's out of stock then I'll be extremely annoyed with them.

If they want me to wait until May they can forget it.

GeoffC · 03-22-2008, 07:15 AM

Well , despite the delay , and the hassle I'm having with contacting Bookeen , I'm prepared to wait for something that meets my specifications .
I thought long and hard about waiting for the Sony to arrive in the UK , but even with the hint on my order day that I would miss being in the current tranch of deliveries , I prefer the Gen3 to any other of the current choice of readers .

So , I'm sticking with my choice ( for now ) .

Yes : I'm mad and disappointed that I have to wait , and pay for the privilege .
No : I'm not surprised , it was half expected .

Halk · 03-22-2008, 07:29 AM

I've emailed them to ask. I'd expect any reasonable business to set aside units that they have already taken payment for. They were in stock when I ordered - since they took some to sell at the Paris show. A unit should have been set aside when I paid for it, so if they have effectively taken payment from me and then sold the unit to someone else it's refund time. It might be the ideal reader, but if Bookeen operate that way then I don't want to buy from them.

On the other hand, I think it's pretty likely they have a unit set aside for me. So I'm probably running my mouth off about them for no reason.

billyad2000 · 03-22-2008, 07:35 AM

Well i'm still holding out for mine in the next week or so, after all it would make more sense for the notice on there webpage to apply to orders made after the notice went up, although it could have been worded better.

I'm waiting, fingers crossed, for either a delivery, or a response to my email.

As for waiting to May, not a chance. No way will I deal with a company who would take payment for a device that was in stock, all be it with a 12 day delay between order and dispatch, then postpone the order by up to 8 weeks, and not even notify me.

DutchBoy · 03-22-2008, 09:49 AM

Mine's order 122xx. Placed on Monday the 3rd.

I can't believe they'll move orders of that week to shipment for May. There goes some good planning in this I believe. Unless you did enquire about it when ordering and were told about it. But, their notification 'Cybook in stock' was still up so I don't think those orders' shipment will be moved to May. Still surprised I didn't hear from them about shipping or a delay in handling. I hope they'll reply me soon in the coming week.

So... Bookeen?

JWLaRue · 03-22-2008, 01:03 PM

Folks may want to contact NAEB to place an order. According to a post just made, they have a 100 unit order held on reserve. All they need is to get to the 100 unit minimum and cyBooks will be coming our way much earlier than the middle of May.

-Jeff

Halk · 03-22-2008, 02:05 PM

I will of course update this thread if/when I get a response from Bookeen.

HarryT · 03-22-2008, 02:18 PM

Dale has made the very good point, in another thread, that considering the fact that Bookeen appear to receive a new batch of machines about once a month, it's very possible that advance orders have now accounted for both the March and April batches of machines, which is why they're now quoting May for new orders. I think that suggestion is very likely true.

Halk · 03-22-2008, 04:20 PM

Quote:

Originally Posted by HarryT

Dale has made the very good point, in another thread, that considering the fact that Bookeen appear to receive a new batch of machines about once a month, it's very possible that advance orders have now accounted for both the March and April batches of machines, which is why they're now quoting May for new orders. I think that suggestion is very likely true.

It sounds quite plausible. It still means that they've sold already paid for stock at this Paris Show.

They really should get the benefit of the doubt here, there's no reason to believe they've done that, other than my paranoia

GeoffC · 03-22-2008, 05:02 PM

Quote:

Originally Posted by HarryT

Dale has made the very good point, in another thread, that considering the fact that Bookeen appear to receive a new batch of machines about once a month, it's very possible that advance orders have now accounted for both the March and April batches of machines, which is why they're now quoting May for new orders. I think that suggestion is very likely true.

That's the way I'm looking at it too - charitably .

Halk · 03-22-2008, 07:54 PM

Quote:

Originally Posted by GeoffC

That's the way I'm looking at it too - charitably .

Heh. I've just noticed why we might be taking the same view on things.

"Location: Scotland
Device: Cybook Gen3 on order"

On both of our profiles!

cmbs · 03-22-2008, 11:30 PM

Quote:

Originally Posted by delphidb96

Maybe they'll make some announcements here and on their blog concerning the (soon, to be fervently hoped) upcoming firmware update.

http://bookeen.blogspot.com/

Derek

Since Bookeen is apparently all about making sales and not about customer service, I am not holding my breath for an update. Furthermore, I'd venture a guess that in a few years when we get an update, it'll be half-ass.

To billyad2000,
The way it's been working is whatever notice is on their site when you place your order is the one that applies to you. I doubt you'll have to wait until May. What were the dates on the site when you placed your order? Mine came the last of the estimated dates when I placed mine. There was no email notification, I found out by checking the fed-ex website.

Correction:
Mine was shipped on the last of the estimated dates, it arrived later.

HarryT · 03-23-2008, 04:05 AM

Quote:

Originally Posted by Halk

It sounds quite plausible. It still means that they've sold already paid for stock at this Paris Show.

They really should get the benefit of the doubt here, there's no reason to believe they've done that, other than my paranoia

Gosh, you're a cynic

.

The stock for the Paris show would have undoubtedly have been put aside in advance, just as, for example, NAEB's stock was.

Pretty much everyone's Gen3 has shipped more or less to the day when Bookeen said that it would. I think it's rather unlikely that you're going to be the one exception to that rule

.

HarryT · 03-23-2008, 04:08 AM

Quote:

Originally Posted by cmbs

Since Bookeen is apparently all about making sales and not about customer service, I am not holding my breath for an update. Furthermore, I'd venture a guess that in a few years when we get an update, it'll be half-ass.

Bookeen have been pretty good about meeting deadlines - certainly far better than many other companies. For example, pretty much all the initially reported batch of bugs in the version 476 firmware were fixed in the version 538 firmware.

What is the basis for your claim?

03-22-2008, 04:40 AM	#16
GeoffC Chocolate Grasshopper ... Posts: 27,599 Karma: 20821184 Join Date: Mar 2008 Location: Scotland Device: Muse HD , Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW	Mine's 124*, so I doubt I'll get anything before May. Good luck to all who have sent Bookeen an e-mail, I'm still waiting to hear why they've charged me more than the invoice said .... Last edited by GeoffC; 03-22-2008 at 07:06 AM.*

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03-22-2008, 07:05 AM	#17
Halk Fanatic Posts: 538 Karma: 469999 Join Date: Feb 2008 Location: Scotland Device: Sony PRS-650 (PRS+ alpha - thanks Kartu!)	My order is 126**. If they have only now, 10 days after I placed my order, put up a note saying it's out of stock then I'll be extremely annoyed with them. If they want me to wait until May they can forget it.

03-22-2008, 07:15 AM	#18
GeoffC Chocolate Grasshopper ... Posts: 27,599 Karma: 20821184 Join Date: Mar 2008 Location: Scotland Device: Muse HD , Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW	Well , despite the delay , and the hassle I'm having with contacting Bookeen , I'm prepared to wait for something that meets my specifications . I thought long and hard about waiting for the Sony to arrive in the UK , but even with the hint on my order day that I would miss being in the current tranch of deliveries , I prefer the Gen3 to any other of the current choice of readers . So , I'm sticking with my choice ( for now ) . Yes : I'm mad and disappointed that I have to wait , and pay for the privilege . No : I'm not surprised , it was half expected .

03-22-2008, 07:29 AM	#19
Halk Fanatic Posts: 538 Karma: 469999 Join Date: Feb 2008 Location: Scotland Device: Sony PRS-650 (PRS+ alpha - thanks Kartu!)	I've emailed them to ask. I'd expect any reasonable business to set aside units that they have already taken payment for. They were in stock when I ordered - since they took some to sell at the Paris show. A unit should have been set aside when I paid for it, so if they have effectively taken payment from me and then sold the unit to someone else it's refund time. It might be the ideal reader, but if Bookeen operate that way then I don't want to buy from them. On the other hand, I think it's pretty likely they have a unit set aside for me. So I'm probably running my mouth off about them for no reason.

03-22-2008, 07:35 AM	#20
billyad2000 Enthusiast Posts: 36 Karma: 2968 Join Date: Mar 2008 Device: Cybook Gen3	Well i'm still holding out for mine in the next week or so, after all it would make more sense for the notice on there webpage to apply to orders made after the notice went up, although it could have been worded better. I'm waiting, fingers crossed, for either a delivery, or a response to my email. As for waiting to May, not a chance. No way will I deal with a company who would take payment for a device that was in stock, all be it with a 12 day delay between order and dispatch, then postpone the order by up to 8 weeks, and not even notify me.

03-22-2008, 09:49 AM	#21
DutchBoy Member Posts: 22 Karma: 10 Join Date: Mar 2008 Device: Cybook Gen3	Mine's order 122xx. Placed on Monday the 3rd. I can't believe they'll move orders of that week to shipment for May. There goes some good planning in this I believe. Unless you did enquire about it when ordering and were told about it. But, their notification 'Cybook in stock' was still up so I don't think those orders' shipment will be moved to May. Still surprised I didn't hear from them about shipping or a delay in handling. I hope they'll reply me soon in the coming week. So... Bookeen?

03-22-2008, 01:03 PM	#22
JWLaRue Addict Posts: 234 Karma: 300000 Join Date: Feb 2008 Location: Annapolis, MD USA Device: Sony PRS-505 (blue, of course!)	Folks may want to contact NAEB to place an order. According to a post just made, they have a 100 unit order held on reserve. All they need is to get to the 100 unit minimum and cyBooks will be coming our way much earlier than the middle of May. -Jeff

03-22-2008, 02:05 PM	#23
Halk Fanatic Posts: 538 Karma: 469999 Join Date: Feb 2008 Location: Scotland Device: Sony PRS-650 (PRS+ alpha - thanks Kartu!)	I will of course update this thread if/when I get a response from Bookeen.

03-22-2008, 02:18 PM	#24
HarryT eBook Enthusiast Posts: 85,547 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Dale has made the very good point, in another thread, that considering the fact that Bookeen appear to receive a new batch of machines about once a month, it's very possible that advance orders have now accounted for both the March and April batches of machines, which is why they're now quoting May for new orders. I think that suggestion is very likely true.