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Old 03-22-2008, 04:40 AM   #16
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Mine's 124**, so I doubt I'll get anything before May.
Good luck to all who have sent Bookeen an e-mail, I'm still waiting to hear why they've charged me more than the invoice said ....

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Old 03-22-2008, 07:05 AM   #17
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My order is 126**. If they have only now, 10 days after I placed my order, put up a note saying it's out of stock then I'll be extremely annoyed with them.

If they want me to wait until May they can forget it.
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Old 03-22-2008, 07:15 AM   #18
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Well , despite the delay , and the hassle I'm having with contacting Bookeen , I'm prepared to wait for something that meets my specifications .
I thought long and hard about waiting for the Sony to arrive in the UK , but even with the hint on my order day that I would miss being in the current tranch of deliveries , I prefer the Gen3 to any other of the current choice of readers .

So , I'm sticking with my choice ( for now ) .

Yes : I'm mad and disappointed that I have to wait , and pay for the privilege .
No : I'm not surprised , it was half expected .
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Old 03-22-2008, 07:29 AM   #19
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I've emailed them to ask. I'd expect any reasonable business to set aside units that they have already taken payment for. They were in stock when I ordered - since they took some to sell at the Paris show. A unit should have been set aside when I paid for it, so if they have effectively taken payment from me and then sold the unit to someone else it's refund time. It might be the ideal reader, but if Bookeen operate that way then I don't want to buy from them.

On the other hand, I think it's pretty likely they have a unit set aside for me. So I'm probably running my mouth off about them for no reason.
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Old 03-22-2008, 07:35 AM   #20
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Well i'm still holding out for mine in the next week or so, after all it would make more sense for the notice on there webpage to apply to orders made after the notice went up, although it could have been worded better.

I'm waiting, fingers crossed, for either a delivery, or a response to my email.

As for waiting to May, not a chance. No way will I deal with a company who would take payment for a device that was in stock, all be it with a 12 day delay between order and dispatch, then postpone the order by up to 8 weeks, and not even notify me.
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Old 03-22-2008, 09:49 AM   #21
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Mine's order 122xx. Placed on Monday the 3rd.

I can't believe they'll move orders of that week to shipment for May. There goes some good planning in this I believe. Unless you did enquire about it when ordering and were told about it. But, their notification 'Cybook in stock' was still up so I don't think those orders' shipment will be moved to May. Still surprised I didn't hear from them about shipping or a delay in handling. I hope they'll reply me soon in the coming week.

So... Bookeen?
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Old 03-22-2008, 01:03 PM   #22
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Folks may want to contact NAEB to place an order. According to a post just made, they have a 100 unit order held on reserve. All they need is to get to the 100 unit minimum and cyBooks will be coming our way much earlier than the middle of May.

-Jeff
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Old 03-22-2008, 02:05 PM   #23
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I will of course update this thread if/when I get a response from Bookeen.
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Old 03-22-2008, 02:18 PM   #24
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Dale has made the very good point, in another thread, that considering the fact that Bookeen appear to receive a new batch of machines about once a month, it's very possible that advance orders have now accounted for both the March and April batches of machines, which is why they're now quoting May for new orders. I think that suggestion is very likely true.
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Old 03-22-2008, 04:20 PM   #25
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Originally Posted by HarryT View Post
Dale has made the very good point, in another thread, that considering the fact that Bookeen appear to receive a new batch of machines about once a month, it's very possible that advance orders have now accounted for both the March and April batches of machines, which is why they're now quoting May for new orders. I think that suggestion is very likely true.
It sounds quite plausible. It still means that they've sold already paid for stock at this Paris Show.

They really should get the benefit of the doubt here, there's no reason to believe they've done that, other than my paranoia
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Old 03-22-2008, 05:02 PM   #26
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Originally Posted by HarryT View Post
Dale has made the very good point, in another thread, that considering the fact that Bookeen appear to receive a new batch of machines about once a month, it's very possible that advance orders have now accounted for both the March and April batches of machines, which is why they're now quoting May for new orders. I think that suggestion is very likely true.

That's the way I'm looking at it too - charitably .
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Old 03-22-2008, 07:54 PM   #27
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That's the way I'm looking at it too - charitably .
Heh. I've just noticed why we might be taking the same view on things.

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Old 03-22-2008, 11:30 PM   #28
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Maybe they'll make some announcements here and on their blog concerning the (soon, to be fervently hoped) upcoming firmware update.

http://bookeen.blogspot.com/

Derek
Since Bookeen is apparently all about making sales and not about customer service, I am not holding my breath for an update. Furthermore, I'd venture a guess that in a few years when we get an update, it'll be half-ass.


To billyad2000,
The way it's been working is whatever notice is on their site when you place your order is the one that applies to you. I doubt you'll have to wait until May. What were the dates on the site when you placed your order? Mine came the last of the estimated dates when I placed mine. There was no email notification, I found out by checking the fed-ex website.

Correction:
Mine was shipped on the last of the estimated dates, it arrived later.

Last edited by cmbs; 03-23-2008 at 03:37 AM.
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Old 03-23-2008, 04:05 AM   #29
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It sounds quite plausible. It still means that they've sold already paid for stock at this Paris Show.

They really should get the benefit of the doubt here, there's no reason to believe they've done that, other than my paranoia
Gosh, you're a cynic .

The stock for the Paris show would have undoubtedly have been put aside in advance, just as, for example, NAEB's stock was.

Pretty much everyone's Gen3 has shipped more or less to the day when Bookeen said that it would. I think it's rather unlikely that you're going to be the one exception to that rule .
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Old 03-23-2008, 04:08 AM   #30
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Since Bookeen is apparently all about making sales and not about customer service, I am not holding my breath for an update. Furthermore, I'd venture a guess that in a few years when we get an update, it'll be half-ass.
Bookeen have been pretty good about meeting deadlines - certainly far better than many other companies. For example, pretty much all the initially reported batch of bugs in the version 476 firmware were fixed in the version 538 firmware.

What is the basis for your claim?
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