Is this a screen crack?

halii · 06-20-2011, 01:06 PM

I was using my kindle to read a book. After a few pages in on this particular time, i started seeing the traces of the last page on every new page. It wasn't too annoying and i figured i needed a reset...until I got to a new chapter with a lot of ornate crap around the edge of the screen (a picture, basically), at the beginning of the chapter.

That stuck, and didn't go away. I tried to do a restart, but nothing. now it looks like this wont' go away.

There's been no impact to the kindle ever that i remember, and no opportunity for it to get slammed that i can think of in the last 2 weeks, it's just been on a coffee table and in my hands, which is why i'm confused. I haven't slammed the kindle around at all and it was working just fine in my hands when the problem occurred, totally weird. What is this and can it be fixed?

Dulin's Books · 06-20-2011, 01:29 PM

yes it looks like a crack to me.

DMB · 06-20-2011, 01:30 PM

Call Kindle CS.

halii · 06-20-2011, 02:44 PM

unfortunately it is no longer under warranty. don't think there's anything that can be done if it's a crack. I wonder how it happened though. maybe it's been cracked for awhile and just showed signs now.

kindlekitten · 06-20-2011, 03:07 PM

Quote:

Originally Posted by halii

unfortunately it is no longer under warranty. don't think there's anything that can be done if it's a crack. I wonder how it happened though. maybe it's been cracked for awhile and just showed signs now.

call them anyway. they are notoriously helpful

montalex · 06-20-2011, 03:33 PM

Quote:

Originally Posted by kindlekitten

call them anyway. they are notoriously helpful

Absolutely call them! Do it through support on Amazon.com. There is a button to click to receive a phone call from support. They'll get back to you immediately.

Amazon replaced my Kindle when it was months out of warranty. I had a replacement the very next day. Just tell them what you wrote here -- don't tell them it is cracked.

RainingLemur · 06-20-2011, 03:58 PM

Oh, jeez. That doesn't look pleasant at all. Hope that CS is able to help you!

pidgeon92 · 06-20-2011, 04:30 PM

The pic is rather small, but I don't see any of the lines in it I always see on a cracked screen. Looks more warped than anything. I agree that you should call Kindle CS, at the very least they will likely offer you a break on a replacement....

Amazon Kindle customer service (1-866-321-8851)

alansplace · 06-20-2011, 08:00 PM

Quote:

Originally Posted by halii

I was using my kindle to read a book. After a few pages in on this particular time, i started seeing the traces of the last page on every new page. It wasn't too annoying and i figured i needed a reset...until I got to a new chapter with a lot of ornate crap around the edge of the screen (a picture, basically), at the beginning of the chapter.

That stuck, and didn't go away. I tried to do a restart, but nothing. now it looks like this wont' go away.

There's been no impact to the kindle ever that i remember, and no opportunity for it to get slammed that i can think of in the last 2 weeks, it's just been on a coffee table and in my hands, which is why i'm confused. I haven't slammed the kindle around at all and it was working just fine in my hands when the problem occurred, totally weird. What is this and can it be fixed?

yep, that sure looks like one to me. amazon kindle customer support replaced my knidle 2 (over 2 years old, never bought extra insurance) for a cracked (actually broken in two pieces, that i didn't cause) 5-way. that was done for free and they paid to have me send the damaged one back after i received the replacement. remember let them call you back after you use the kindle support page to ask for the call. they call back right away.

halii · 06-22-2011, 01:16 PM

Thanks for your help! I did send kindle cs an email and didn't get a reply. I will call.

halii · 06-24-2011, 10:21 AM

Well, they can replace the kindle for me for $40, i was hoping i'd get a new one. oh well!

DMB · 06-29-2011, 05:53 AM

Still l a lot cheaper than buying a new one unaided.

06-20-2011, 01:06 PM	#1
halii Junior Member Posts: 4 Karma: 10 Join Date: Jun 2011 Device: kindle	Is this a screen crack? I was using my kindle to read a book. After a few pages in on this particular time, i started seeing the traces of the last page on every new page. It wasn't too annoying and i figured i needed a reset...until I got to a new chapter with a lot of ornate crap around the edge of the screen (a picture, basically), at the beginning of the chapter. That stuck, and didn't go away. I tried to do a restart, but nothing. now it looks like this wont' go away. There's been no impact to the kindle ever that i remember, and no opportunity for it to get slammed that i can think of in the last 2 weeks, it's just been on a coffee table and in my hands, which is why i'm confused. I haven't slammed the kindle around at all and it was working just fine in my hands when the problem occurred, totally weird. What is this and can it be fixed? Attached Thumbnails

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06-20-2011, 01:29 PM	#2
Dulin's Books Wizard Posts: 2,806 Karma: 13500000 Join Date: Nov 2009 Location: Portland, OR Device: Boox PB360 etc etc etc	yes it looks like a crack to me.

06-20-2011, 01:30 PM	#3
DMB Old Git Posts: 958 Karma: 1840790 Join Date: Aug 2010 Location: Switzerland (mostly) Device: Two kindle PWs wifi, kindle fire, iPad3 wifi	Call Kindle CS.

06-20-2011, 02:44 PM	#4
halii Junior Member Posts: 4 Karma: 10 Join Date: Jun 2011 Device: kindle	unfortunately it is no longer under warranty. don't think there's anything that can be done if it's a crack. I wonder how it happened though. maybe it's been cracked for awhile and just showed signs now.

06-20-2011, 03:58 PM	#7
RainingLemur Spork Connoisseur Posts: 2,355 Karma: 16780603 Join Date: Mar 2011 Device: Nook Color	Oh, jeez. That doesn't look pleasant at all. Hope that CS is able to help you!

06-20-2011, 04:30 PM	#8
pidgeon92 Wizard Posts: 3,144 Karma: 8426142 Join Date: Jun 2008 Location: Chicago, IL Device: Kindle PW2, Kindle Voyage, Kindle DXG, Boox M90, Kobo Aura HD	The pic is rather small, but I don't see any of the lines in it I always see on a cracked screen. Looks more warped than anything. I agree that you should call Kindle CS, at the very least they will likely offer you a break on a replacement.... Amazon Kindle customer service (1-866-321-8851)

06-22-2011, 01:16 PM	#10
halii Junior Member Posts: 4 Karma: 10 Join Date: Jun 2011 Device: kindle	Thanks for your help! I did send kindle cs an email and didn't get a reply. I will call.

06-24-2011, 10:21 AM	#11
halii Junior Member Posts: 4 Karma: 10 Join Date: Jun 2011 Device: kindle	Well, they can replace the kindle for me for $40, i was hoping i'd get a new one. oh well!

06-29-2011, 05:53 AM	#12
DMB Old Git Posts: 958 Karma: 1840790 Join Date: Aug 2010 Location: Switzerland (mostly) Device: Two kindle PWs wifi, kindle fire, iPad3 wifi	Still l a lot cheaper than buying a new one unaided.