Troubleshooting I DROPPED IT!

Jessica Lares · 06-13-2011, 01:27 AM

I said earlier that I dropped my Kindle and all there was were chips on the top left of it, but now just looking at it a bit closer, the thing is actually falling apart after hitting the grass in my backyard...

On Day 3.

I already contacted Amazon about it. I mean, I can see it falling apart when it hits a tile floor or concrete, but this was grass. And I'm not sure how the casing could warp like that. I can live with the chipping, but what is that with the casing?!

I did hear a crack when it fell. I've also been hearing cracks just touching on that side of the device.

maianhvk · 06-13-2011, 01:47 AM

Oh, sorry to hear that - you're so unlucky to drop it on the very third day. More unlucky, the screen is okay and the case is cracked - Amazon might replace your K if it has broken screen but I'm not sure what they might do with a broken case. Never heard anybody broke their cases, in fact.

And what did Amazon CS say?

HarryT · 06-13-2011, 01:50 AM

Always, ALWAYS carry your Kindle in a good case. This is exactly why you need a case. Yes, talk to Amazon CS; they'll probably be able to help you.

And buy a case for your Kindle!

Jessica Lares · 06-13-2011, 01:59 AM

I was in the process of buying a case actually. One of the things I noticed is that all the really nice ones seem to have problems and actually can cause damage to the Kindle. I know it's just a case you carry it in, but I want one that isn't so... I don't know.

I sent them an e-mail. I'm not calling CS at 1AM in the morning.

lestatar · 06-13-2011, 02:21 AM

Arrgh, that stinks. But I have read extremely positive feedback about Amazon CS so hopefully they can help!

try to let us know what they say - always good to know stuff like this for future reference...

cheers and good luck,
-les

pdurrant · 06-13-2011, 04:37 AM

Quote:

Originally Posted by Jessica Lares

I said earlier that I dropped my Kindle and all there was were chips on the top left of it, but now just looking at it a bit closer, the thing is actually falling apart after hitting the grass in my backyard...

On Day 3.

I already contacted Amazon about it. I mean, I can see it falling apart when it hits a tile floor or concrete, but this was grass. And I'm not sure how the casing could warp like that. I can live with the chipping, but what is that with the casing?!

I did hear a crack when it fell. I've also been hearing cracks just touching on that side of the device.

It's hard to tell from that image, but I suspect that the case just needs pressing back together to re-clip it. But I suggest you wait to hear back from Kindle CS.

crich70 · 06-13-2011, 05:30 AM

I made sure of my Kindle staying in the case I bought from Ebay. I found a selection of velcro bits (some are circles and some are rectangular) and used some of the circular ones on the back of my Kindle so when I slipped it into the case the Velcro stuck to the case. I can still get the Kindle back out of the case, but it can't just slip out on its own by accident.

ucfgrad93 · 06-13-2011, 11:50 AM

Wow, I wonder if it hit a rock or a sprinkler head or something else that was in the grass to cause that damage. I dropped my Kindle 2 a few months after I got it on to my hardwood floor from about 2-3 feet. The case looked alot like yours Jessica. When I called to have it replaced under the extended warranty, they told me it should have survived a fall like that without damage and they replaced it without using the extended warranty. Amazon customer service is outstanding in my opinion.

alansplace · 06-13-2011, 11:57 AM

Quote:

Originally Posted by pdurrant

It's hard to tell from that image, but I suspect that the case just needs pressing back together to re-clip it. But I suggest you wait to hear back from Kindle CS.

i agree, it looks like a single clip disengaged.

kindlekitten · 06-13-2011, 12:07 PM

Quote:

Originally Posted by Jessica Lares

I was in the process of buying a case actually. One of the things I noticed is that all the really nice ones seem to have problems and actually can cause damage to the Kindle. I know it's just a case you carry it in, but I want one that isn't so... I don't know.

I sent them an e-mail. I'm not calling CS at 1AM in the morning.

oberon and medge cases do not cause damage

Jessica Lares · 06-13-2011, 12:43 PM

UPDATE: I know it didn't hit a rock. All there is on that grass is weeds and grass...

But anyway,

Amazon sent me an e-mail back and said they'll do a bit of troubleshooting (I wonder what? Did they even READ the e-mail?!), but if nothing helps, they'll just replace it.

I'll have a talk with them in a bit and get back to you guys about it.

RainingLemur · 06-13-2011, 01:36 PM

You might want to actually call in to CS. Doing the email thing usually results in a canned response.

Jessica Lares · 06-13-2011, 01:41 PM

Just got done with the call, they just sent me a shipping label and are shipping a new unit that'll be with me by Wednesday.

Now how do I reset this so it doesn't contain all my personal stuff?

JSWolf · 06-13-2011, 01:45 PM

Quote:

Originally Posted by Jessica Lares

Just got done with the call, they just sent me a shipping label and are shipping a new unit that'll be with me by Wednesday.

I suggest getting a case and sent as fast as possible so when you receive your replacement Kindle, you'll have the case to use it with.

TimW · 06-13-2011, 01:56 PM

Quote:

Originally Posted by Jessica Lares

Just got done with the call, they just sent me a shipping label and are shipping a new unit that'll be with me by Wednesday.

Now how do I reset this so it doesn't contain all my personal stuff?

Once you've de-registered the Kindle from your "Manage My Kindle" page, click menu/settings then menu/reset to factory defaults.

06-13-2011, 01:27 AM	#1
Jessica Lares Wizard Posts: 2,240 Karma: 5759170 Join Date: Jun 2011 Location: Near Dallas, Texas, USA Device: iPad Mini, iPod Touch (5th gen)	I DROPPED IT! I said earlier that I dropped my Kindle and all there was were chips on the top left of it, but now just looking at it a bit closer, the thing is actually falling apart after hitting the grass in my backyard... On Day 3. I already contacted Amazon about it. I mean, I can see it falling apart when it hits a tile floor or concrete, but this was grass. And I'm not sure how the casing could warp like that. I can live with the chipping, but what is that with the casing?! I did hear a crack when it fell. I've also been hearing cracks just touching on that side of the device.

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06-13-2011, 01:47 AM	#2
maianhvk whimsical Posts: 2,779 Karma: 88193939 Join Date: Dec 2010 Location: in darkness Device: current: PPW 4. brick: K3 & Voyage.	Oh, sorry to hear that - you're so unlucky to drop it on the very third day. More unlucky, the screen is okay and the case is cracked - Amazon might replace your K if it has broken screen but I'm not sure what they might do with a broken case. Never heard anybody broke their cases, in fact. And what did Amazon CS say?

06-13-2011, 01:50 AM	#3
HarryT eBook Enthusiast Posts: 85,547 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Always, ALWAYS carry your Kindle in a good case. This is exactly why you need a case. Yes, talk to Amazon CS; they'll probably be able to help you. And buy a case for your Kindle!

06-13-2011, 01:59 AM	#4
Jessica Lares Wizard Posts: 2,240 Karma: 5759170 Join Date: Jun 2011 Location: Near Dallas, Texas, USA Device: iPad Mini, iPod Touch (5th gen)	I was in the process of buying a case actually. One of the things I noticed is that all the really nice ones seem to have problems and actually can cause damage to the Kindle. I know it's just a case you carry it in, but I want one that isn't so... I don't know. I sent them an e-mail. I'm not calling CS at 1AM in the morning.

06-13-2011, 02:21 AM	#5
lestatar LB's lolz Mutt Minion Posts: 2,902 Karma: 5700001 Join Date: Jun 2011 Location: Hong Kong now but NYC forever Device: Kindle3, GalaxyTab, BB Bold9700, BB 8300, Sony Clie, Palm Vx, Palm III	Arrgh, that stinks. But I have read extremely positive feedback about Amazon CS so hopefully they can help! try to let us know what they say - always good to know stuff like this for future reference... cheers and good luck, -les

06-13-2011, 05:30 AM	#7
crich70 Grand Sorcerer Posts: 11,310 Karma: 43993832 Join Date: Feb 2010 Location: Monroe Wisconsin Device: K3, Kindle Paperwhite, Calibre, and Mobipocket for Pc (netbook)	I made sure of my Kindle staying in the case I bought from Ebay. I found a selection of velcro bits (some are circles and some are rectangular) and used some of the circular ones on the back of my Kindle so when I slipped it into the case the Velcro stuck to the case. I can still get the Kindle back out of the case, but it can't just slip out on its own by accident.

06-13-2011, 11:50 AM	#8
ucfgrad93 Wizard Posts: 2,370 Karma: 9026681 Join Date: Jun 2011 Location: Colorado Device: Kindle Paperwhite 2nd Gen	Wow, I wonder if it hit a rock or a sprinkler head or something else that was in the grass to cause that damage. I dropped my Kindle 2 a few months after I got it on to my hardwood floor from about 2-3 feet. The case looked alot like yours Jessica. When I called to have it replaced under the extended warranty, they told me it should have survived a fall like that without damage and they replaced it without using the extended warranty. Amazon customer service is outstanding in my opinion.

06-13-2011, 12:43 PM	#11
Jessica Lares Wizard Posts: 2,240 Karma: 5759170 Join Date: Jun 2011 Location: Near Dallas, Texas, USA Device: iPad Mini, iPod Touch (5th gen)	UPDATE: I know it didn't hit a rock. All there is on that grass is weeds and grass... But anyway, Amazon sent me an e-mail back and said they'll do a bit of troubleshooting (I wonder what? Did they even READ the e-mail?!), but if nothing helps, they'll just replace it. I'll have a talk with them in a bit and get back to you guys about it.

06-13-2011, 01:36 PM	#12
RainingLemur Spork Connoisseur Posts: 2,355 Karma: 16780603 Join Date: Mar 2011 Device: Nook Color	You might want to actually call in to CS. Doing the email thing usually results in a canned response.

06-13-2011, 01:41 PM	#13
Jessica Lares Wizard Posts: 2,240 Karma: 5759170 Join Date: Jun 2011 Location: Near Dallas, Texas, USA Device: iPad Mini, iPod Touch (5th gen)	Just got done with the call, they just sent me a shipping label and are shipping a new unit that'll be with me by Wednesday. Now how do I reset this so it doesn't contain all my personal stuff?