Dingo 1.10 Upgrade on full-sized eDGe

I would completely agree.
I contacted tech support a few times, but they haven't reconnected with me since yesterday when they said they'd send instructions for the roll back. I updated my ticket asking if eberhardt's solution would work for me also, but have not heard back. I just left them a message, but, seeing as how it is the end of their day, I don't know if they'll be able to get back to me If I do hear anything, I'll be sure to post, as the problems I'm having make the EE unusable for my purposes.

Ah! The problem with a gadget that actually works well - you become dependent on it! My eDGe in the past has done some things where Tech Support requested that I send it in. I of course couldn't because being without my eDGe for a week wasn't something I could imagine, lol.

I'm confident enTourage takes incidents like this to heart and will redouble their efforts to guard against unwanted side effects of updates.

Indeed, I'm sure they do.

Tech support got back to me and said that the method outlined by Eberhardt would work for me, too. I think anyone else experiencing the problem should contact tech support before doing it, though, for all the reasons Boris mentioned.

I was able to downgrade my Edge even more easily by refusing to upgrade.

I'm confident enTourage takes incidents like this to heart and will redouble their efforts to guard against unwanted side effects of updates.

Testing your software out before releasing it to customers is basic, basic, basic software development practice. The fact that they were able to replicate the bug so quickly after release shows that they didn't follow this practice before release. A company that desires to stay in business does not have to learn to do this nine months after releasing their signature product. Of course, the last update was released with bugs too.

I have the original edge not the pocket edge, but I did notice that instructions mention sliding the power button. Probably just a copy issue. So that information is for the original not the pocket. I finally got it back to the older version and the writing works well again. Yeah, now I can grade. I might be slightly more cautious for upgrades until it is clear there are not any issues. They did say they are working on putting out the 1.11 soon in order to fix this problem.

While I believe that Chubalor has a great point, TS's responses have, in general, been very rapid and helpful. I am still very pleased with the company.... FWIW

Originally Posted by eberhardt333

They said it was a known issue that they could replicate. Supposedly based on how you write, but I don't think I write that different. Anyway they gave me the link to download 1.6 but I followed the instructions and I can't get it to update. But they are closed so I guess I will email tomorrow. Here is the link in case you want to try it. If you get it to work let me know. They said wait for the new update before updating again and the issue should be resolved.

1. Download update.zip fhttp://www.entourageedge.com/support/rsc/updates/edingo-1.6/update.zip to your PC. To download the file, copy the link and paste it into a browser. Your download should begin automatically.

2. Copy update.zip file to a USB storage device. Do not put it in a folder when it is on one of those devices.

3. Shut down the eDGe and remove any microSD card. If the mini-USB cable is connected, disconnect the mini-USB connector as well.

4. Insert the USB device that has update.zip into the eDGe.

5. Press and hold the menu button and the rotate button. (The menu button is located at the top right of the color screen. The rotate button is the 3rd button down, marked with a circular arrow).

6. While still holding the menu button and rotate button, slide the power switch over to turn on the eDGe.

7. Release the menu and rotate buttons 4-5 seconds after turning on the power.

8. During boot up, the eDGe should display a splash screen indicating it is installing the update. Wait for the eDGe to finish updating. Once complete, the eDGe will reboot on its own and should start normally.

Please let me know if you have any trouble with the above procedure. After the update completes please ensure the update.zip file is removed from the SD card or USB storage device used to update the eDGe. If that file is present during a future over the air update it may cause additional issues.

I followed a similar procedure as directed by TS maybe except for #1 since I was not trying to downgrade but to reload the software again after an LCD freeze so I'm not sure if my update.zip file is the one for dingo 1.10 (it's 142 MB in my USB). It's been more than 12 hours now and the eDGe (the original) is still updating. Has anyone tried an offline software update? Can you tell me if 12 hours is a reasonable period for an offline software update?

Welcome to the forums, Hopi

The update should take 5-10 minutes

I recommend you remove all other files from your USB and then restart at #3 where you shutdown/reset the eDGe. Be sure to carefully re-read and follow each instruction once more.

Originally Posted by borisb

Welcome to the forums, Hopi

The update should take 5-10 minutes

I recommend you remove all other files from your USB and then restart at #3 where you shutdown/reset the eDGe. Be sure to carefully re-read and follow each instruction once more.

Thanks Boris. But I have done all that with this present update. The update.zip file is the only file in the USB. What do I do now? The eDGe won't shut off by pressing the power button (I've tried it just now). Do I pull out the battery while it says on the splash screen that it is still updating and the eDGe should not be turned off? Do I just pull out the USB while the update is going on and pull out the battery after that?

I have emailed TS about the drawn out update about 16 hours ago but until now they have not replied. My eDGe is beside me now chugging along with "updating software" and all the work that I need to do this weekend in it. Are the TS people not in attendance during weekends?

BY the way, your post in another thread is noted. Thanks again.

Welcome to Edge ownership, Hopi. Prediction: you're going to be told that they're a small startup that can't afford to pay tech support on weekends.

Thanks for the info Chubulor. At least I know now and will not try to check my email every 10 minutes. But please is there anybody who can tell me what to do now? Is it just safe to pull out the battery and the USB while updating in going on?

I wouldn't do that. You could corrupt the system software, which would probably require shipping it back to Entourage to be fixed.

Finally, I have good news to write about. After about 18 hours of updating offline [to Dingo 1.10, I just checked; better looking screen than the previous one, I should say], my eDGe came back from its frozen state. So patience is really a virtue when it comes to dealing with the eDGe.

However, I have a couple of question.

1) What does this step in the offline software update procedures mean:

9. Check that the update.zip file is no longer on the USB storage device. It must not be present when you try to download a normal update from the Internet in the future

Do I unmount the USB and delete the update.zip file from the USB using a PC? From what I know, once the USB is unmounted the update.zip file will no longer be in the eDGe, or is there a cache in the eDGe that stores this file without my intentionally storing it there?

2) Is it not advisable to have an SD card in the eDGe when booting up or shutting of? Might this not be the reason why the LCD froze and thus the need for an offline software reload?

Sorry if these questions belongs to another thread. But I'm not over my trauma yet of having the eDGe going into a cryo state with all my work in it.

Originally Posted by Chubulor

Welcome to Edge ownership, Hopi. Prediction: you're going to be told that they're a small startup that can't afford to pay tech support on weekends.

This is not helpful to a user seeking help, Chubulor

How very strange that it took that long yet ended up completing. Trust me - it should only have taken 5-10 minutes

Having the offline update.zip on an attached USB key, or on the SD card, during a normal online update can cause the eDGe to endlessly patch and reboot.

All you need to do is delete the update.zip you downloaded. You can leave the USB key in the eDGe and go to the "Storage" app, tap on "USB0", tap and hold the update.zip and delete. Perhaps enTourage has updated the update procedure to delete the update.zip for you, so the file may not be there, in which case you're done.

It's better to delete the file than have it haunt you down the road