A Statement about Froyo

I understand his feelings, heck I share some of them, but accusing E of lying is going a bit far. To quote Napoleon, never ascribe to malice what is just as easily explained by incompetence.

Originally Posted by borisb

Customer disappointment and frustration is not something to trivialize. Some of us roll with the punches (allowing for "stuff happens") while for others it's not so easy to get past something. While the majority may not share the extent of maynard's disappointment, we should still respect maynard's opinion.

Boris, you are a very wise and patient man. Two qualities I lack but am striving to attain. But with that said, I don't know that I agree with you, and here's why.

There are a lot of companies out there that don't communicate with customers and feel like they have to keep everything secretive, even to the extent they feel they need to deceive customers about what’s in development. I've had personal experience with this, and because I was lied to, it cost me money (and given my circumstances any amount of money is significant LOL). So I find Entourage's willingness to communicate with customers honestly extremely refreshing, and reactions like Maynard's, which are, in my opinion, irrational (for a second reason I will mention in a second), will, I fear, merely result in Entourage becoming like all these other companies, refusing to communicate about what's in development and lying about it if you ask. ("Are you working on 'x’?" "No! No! No! No!... yes." )

The second reason I believe his response is unreasonable is because this is nothing unusual, especially for a company developing a product that is unique. As I stated elsewhere, developments are planned, predictions are made, deadlines are projected, problems arise and deadlines are pushed back. This is not only typical of technology products but all products. And it isn't the result of incompetence so much as unforeseen complications. Entourage has been very open about what's going on. They stated a deadline of Fall for the release of 2.2, and it was barely Fall before people came out of the woodwork screaming and yelling "WHERE IS IT? YOU'VE BROKEN YOUR PROMISE!" (Lord have mercy people.) There are many products out there which have gone through far worse delays in both production and upgrades. It happens all the time. So for people to get outraged that it happens with the Edge is, in my opinion, ridiculous. They projected a release date of Fall, and before Fall was half way through, they came in here and told us what was going on. I appreciate the bejeebers out of that.

Projected release dates are delayed. It happens ALL the time. Anyone who deals with technology products in particular should be familiar with and used to this. Entourage’s willingness to communicate with us about what’s happening sets them apart, in my mind.

I'm sorry if I offend anyone (other than Maynard, because I expected to offend him (and some others); but I'll probably be sorry I offended them in a little while LOL), but that's how I see the situation. And it annoys me to think it might alter the way Entourage communicates with us. If I were them, it would alter the way I communicate with my customers.

It’s possible I’m the one out of line. If so, feel free to call me on it. You can even ban my ability to post. I won’t be offended. So there it is. LOL

Originally Posted by jsfiller

"No! No! No! No!... yes."

An allusion to "Vicar of Dibley" by any chance?

Your post does convey my own thoughts of course, but I thought I'd set aside my invariant cheerleading this one time (Chubulor, try not to groan too loudly or roll your eyes, lol)

If people are unhappy about the delay in getting Froyo 2.2, or anything else, let them express their frustration, because there are many more people that don't really mind the delay because we find the eDGe quite useable as is and believe that enTourage will deliver the goods in due time, as I think this thread already shows.

However, we'll get into trouble if either camp berates the other, so I encourage everyone to simply post your own feelings, yea or nay, rather than comment for or against someone else's feelings on the subject. Then let the readers decide

Originally Posted by borisb

An allusion to "Vicar of Dibley" by any chance?

Your post does convey my own thoughts of course, but I thought I'd set aside my invariant cheerleading this one time (Chubulor, try not to groan too loudly or roll your eyes, lol)

If people are unhappy about the delay in getting Froyo 2.2, or anything else, let them express their frustration, because there are many more people that don't really mind the delay because we find the eDGe quite useable as is and believe that enTourage will deliver the goods in due time, as I think this thread already shows.

However, we'll get into trouble if either camp berates the other, so I encourage everyone to simply post your own feelings, yea or nay, rather than comment for or against someone else's feelings on the subject. Then let the readers decide

The reference was to Monty Python http://www.youtube.com/watch?v=jT3_UCm1A5I (have to get to the end)

As I said, you're a very wise and patient man. Two qualities I lack, as I demonstrated.

Originally Posted by jsfiller

The reference was to Monty Python http://www.youtube.com/watch?v=jT3_UCm1A5I (have to get to the end)

Ah! In which case "Vicar of Dibley" stole it from Monty Python

Originally Posted by borisb

Ah! In which case "Vicar of Dibley" stole it from Monty Python

LOL Fair enough. I've never seen The Vicar of Dibley, but I do like Richard Curtis, usually.

With the most recent exploit found in Android Browser's implementation of webkit, which seems to affect all versions below 2.2, rolling out an update for the eDGe has become a matter of security as well:
http://www.zdnet.co.uk/news/security...loit-40090787/

I have not logged into the forums for some time, so I only now found and read the notice of the delay of Android 2.2 for the full-sized eDGe.

- My 2-cents -

It annoys me that the company has decided that the Pocket Edge, a secondary product, is going to get their developmental attention.

However, none of the posts by dontpanic come out and definitively say that the full-sized eDGe is going to get the Android 2.2 update and where they stand in its release (one month, two months, spring 2011, etc.).

The annoucement of the indefinite delay of Froyo for the full-sized eDGe has given me doubts on whether I did the right thing by spending several months of overtime on a luxury item that has no future. When the money could have been better spent on a more powerful laptop or netbook.
The compliments I receive from others on the eDGe's uniqueness are not going to keep those doubts away for long, before I sell it on eBay and buy another product.

I bought the enTourage eDGe over a similarly equipped iPad BECAUSE of the "future releases" that offered so much over the iPad (like Flash). However, were those statements just made to lure wary consumers into purchasing their product, or is enTourage genuinely interested in seeing the full-sized eDGe become the amazing tool they advertised it would be?

<steps down from soap-box>

Originally Posted by NJReader

I have not logged into the forums for some time, so I only now found and read the notice of the delay of Android 2.2 for the full-sized eDGe.

- My 2-cents -

It annoys me that the company has decided that the Pocket Edge, a secondary product, is going to get their developmental attention.

However, none of the posts by dontpanic come out and definitively say that the full-sized eDGe is going to get the Android 2.2 update and where they stand in its release (one month, two months, spring 2011, etc.).

The annoucement of the indefinite delay of Froyo for the full-sized eDGe has given me doubts on whether I did the right thing by spending several months of overtime on a luxury item that has no future. When the money could have been better spent on a more powerful laptop or netbook.
The compliments I receive from others on the eDGe's uniqueness are not going to keep those doubts away for long, before I sell it on eBay and buy another product.

I bought the enTourage eDGe over a similarly equipped iPad BECAUSE of the "future releases" that offered so much over the iPad (like Flash). However, were those statements just made to lure wary consumers into purchasing their product, or is enTourage genuinely interested in seeing the full-sized eDGe become the amazing tool they advertised it would be?

<steps down from soap-box>

Well said. I have similar feelings, especially since that accursed eDGe Jr. was born. New kid gets all of the "parent's" attention......

I have to agree here, although I wish I didn't have to.

I was not thrilled to see the Pocket Edge come out. Although it wasn't a bad idea I think Entourage really should have focused on improving the BP Edge to alleviate all the current complaints and iron out all the issues. Instead, they released a product that only caused a huge backlash from the HSN shoppers who probably expected something completely different. In turn, this may have instead caused a huge financial and resource dent for Entourage (which is worrisome to me.)

I like the Edge, esp. for what it was promised to become.

EDIT TO ADD: My main grievence has to do with the timing for the PE to come out and the stretching of resources. Also, it bothered me about the reviews the PE received. It just seems like the PE was a premature product. I haven't planned on selling my Edge yet. I still like it.

Originally Posted by nzimas

With the most recent exploit found in Android Browser's implementation of webkit, which seems to affect all versions below 2.2, rolling out an update for the eDGe has become a matter of security as well:
http://www.zdnet.co.uk/news/security...loit-40090787/

Good point. It is extremely urgent for my psyche as well. I never knew running Linux (and in this case, Android), I would/could be a target. Why is it taking so long??!! How is an ANDROID OS so much harder to update then Ubuntu? Since eDGe is not the only one with this problem, it has the appearance that ANDROID is a beast. Is this true?

Originally Posted by canezila

Good point. It is extremely urgent for my psyche as well. I never knew running Linux (and in this case, Android), I would/could be a target. Why is it taking so long??!! How is an ANDROID OS so much harder to update then Ubuntu? Since eDGe is not the only one with this problem, it has the appearance that ANDROID is a beast. Is this true?

Too bad a modified version Ubuntu wasn't used as the OS. After all, at this point we are using an OS that was created for cell phones and not tablets.

Originally Posted by StevenP

I was not thrilled to see the Pocket Edge come out. Although it wasn't a bad idea I think Entourage really should have focused on improving the BP Edge to alleviate all the current complaints and iron out all the issues.

The PE appears to be designed for more mass market appeal rather than the perhaps more limited academic market of the EE. As such the PE should sell in much greater numbers (simply from the larger potential customer base) and therefore generate a healthy pool of funds to fuel the continued development of the EE. More funds --> more R&D. Or at least that's my hope

Boris, one would think that, but, from what some people have posted on this forum about the HSN reviews being so negative (everyone giving one star reviews) it was very concerning to me. They made it sound like they were being returned in droves. I really hope this wasn't the case. (As a side note, I was also hoping to see a lot of them join the forum. Hopefully, they'll find their way here.)

Originally Posted by StevenP

Boris, one would think that, but, from what some people have posted on this forum about the HSN reviews being so negative (everyone giving one star reviews) it was very concerning to me. They made it sound like they were being returned in droves. I really hope this wasn't the case. (As a side note, I was also hoping to see a lot of them join the forum. Hopefully, they'll find their way here.)

Yes, but look at the contents of those complaints, as someone recently posted. They were rather silly, e.g. no backlighting and customer can't remove the battery.