iRex Battery replacement program finally moving into action? - Page 4

Adam B. · 02-27-2008, 11:37 AM

Quote:

Originally Posted by yokos

My iLiad is back but w/o new paid back cover.

I got no explanation via e-mail or printend paper why this happend.
So I had to call iRex Support via phone.
They excused for this [...], promised [as I understood] that the others (I am not alone) will get e-mails.
Some spare parts [due high demand] are missing: attachment somehow for cover.

All the best! Hope you are not one of the those who get iLiad with old cover.

I included the invoice for my upgraded cover. Did you do the same? They received mine Monday...hopefully they figured out what they did before they shipped it off.

thetechnobear · 02-28-2008, 02:35 AM

seems like irex have almost everyones iLiad

mine is back has gone back for repair (already v2, so no battery) ... im also getting withdrawl symptoms

yokos · 02-28-2008, 08:21 AM

Quote:

Originally Posted by Adam B.

I included the invoice for my upgraded cover. Did you do the same?

Yepp, I enclosed a paper with all information which could be needed.

Adam B. · 02-28-2008, 08:28 AM

Quote:

Originally Posted by yokos

Yepp, I enclosed a paper with all information which could be needed.

Hmm... Let's hope I get mine back soon with the upgraded panel.

Did they send you a notification when they were done and shipped it back? I want to be sure that they didn't ship it to the wrong address...

yokos · 02-28-2008, 08:36 AM

Quote:

Originally Posted by Adam B.

Did they send you a notification when they were done and shipped it back? I want to be sure that they didn't ship it to the wrong address...

I got no e-mail with tracking number or so.

Quote:

Originally Posted by Adam B.

Hmm... Let's hope I get mine back soon with the upgraded panel.

All the best! again.

Tokkeh · 02-28-2008, 09:07 AM

I got mine back really quickly but I forgot to add the invoice for the voucher and am not at all sure they replaced the back. Is there a picture anywhere of the new back? I mean, how different is it from the old one?
I got a tracking number for the box and for when it was sent to Germany but not for the return. Got back iLiad, accessories but no invoice, description or anything.
Good luck to all those waiting for their iLiads (or their boxes)
Tokkeh

Adam B. · 02-28-2008, 09:19 AM

You can see a picture of the V2 backplane here: https://www.mobileread.com/forums/att...0&d=1189763214

Did you order the upgraded version?

Adam B. · 02-28-2008, 09:51 AM

Well, I just got my iLiad back. Also without the upgraded backplane...

yokos · 02-28-2008, 10:44 AM

Quote:

Originally Posted by Adam B.

Well, I just got my iLiad back. Also without the upgraded backplane...

Oh noooo!
Did you get any information via e-mail/enclosed paper in box?
[EDIT:] obviously not. You asked me whether I got something.

Adam B. · 02-28-2008, 11:18 AM

Unfortunately not. I've sent an email....just waiting on the response.

I'd really like it if they just sent it directly to me. Going without my iLiad for another week wouldn't be fun.

Tokkeh · 02-28-2008, 11:29 AM

Adam B.
Many thanks for the link. I've clearly still got the old backplane.
Yes I ordered the new one, bought a voucher but had so much trouble locating my original invoice (which was anyhow wrong) I forgot to include the voucher invoice. There was a packing slip but it basically just said 1 iLiad. I'll get in touch with Irex though the tech people have administrative problems (they assigned me two battery-replacement numbers and 3 emails haven't helped).
Tokkeh

CommanderROR · 03-02-2008, 03:31 PM

Well, it seems iRex customer service is still not quite there yet then...my battery replacement went smooth and fast enough, so I though they finally got their act together, but apparently there are still enough problems to go 'round...

pdam · 03-04-2008, 04:58 AM

Shipped mine back today for battery replacement only, I hope it's quick as I'm having to use a paper pad to take meeting notes, which will mess up my filling a little ... Also I'm stuck with the single paperback when I travel now ... fingers crossed it'll be back within soon ...

R2D2 · 03-05-2008, 05:35 PM

Got mine back, but not the v2 version but my original one. Wouldn't be that bad, if I did not pay 50 Euro for the upgrade. Actually I am not that surprised that something like that happened.

Adam B. · 03-05-2008, 07:18 PM

Quote:

Originally Posted by R2D2

Got mine back, but not the v2 version but my original one. Wouldn't be that bad, if I did not pay 50 Euro for the upgrade. Actually I am not that surprised that something like that happened.

I've talked to someone at iRex. This is currently being looked into, and an official statement can be expected soon.

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02-28-2008, 02:35 AM	#47
thetechnobear Connoisseur Posts: 65 Karma: 256 Join Date: Nov 2007 Location: Switzerland Device: Iliad, Kindle K3, iPad , iPhone, etc...	seems like irex have almost everyones iLiad mine is back has gone back for repair (already v2, so no battery) ... im also getting withdrawl symptoms

02-28-2008, 09:07 AM	#51
Tokkeh Reader Posts: 21 Karma: 1904 Join Date: Apr 2007 Location: The Hague, Netherlands Device: iLiad /Palm TX	I got mine back really quickly but I forgot to add the invoice for the voucher and am not at all sure they replaced the back. Is there a picture anywhere of the new back? I mean, how different is it from the old one? I got a tracking number for the box and for when it was sent to Germany but not for the return. Got back iLiad, accessories but no invoice, description or anything. Good luck to all those waiting for their iLiads (or their boxes) Tokkeh

02-28-2008, 09:19 AM	#52
Adam B. Addicted to Porting Posts: 1,697 Karma: 7194 Join Date: Oct 2006 Location: Indianapolis, IN Device: iRex iLiad, Nokia 770, Samsung i760	You can see a picture of the V2 backplane here: https://www.mobileread.com/forums/att...0&d=1189763214 Did you order the upgraded version?

02-28-2008, 09:51 AM	#53
Adam B. Addicted to Porting Posts: 1,697 Karma: 7194 Join Date: Oct 2006 Location: Indianapolis, IN Device: iRex iLiad, Nokia 770, Samsung i760	Well, I just got my iLiad back. Also without the upgraded backplane...

02-28-2008, 11:18 AM	#55
Adam B. Addicted to Porting Posts: 1,697 Karma: 7194 Join Date: Oct 2006 Location: Indianapolis, IN Device: iRex iLiad, Nokia 770, Samsung i760	Unfortunately not. I've sent an email....just waiting on the response. I'd really like it if they just sent it directly to me. Going without my iLiad for another week wouldn't be fun.

02-28-2008, 11:29 AM	#56
Tokkeh Reader Posts: 21 Karma: 1904 Join Date: Apr 2007 Location: The Hague, Netherlands Device: iLiad /Palm TX	Adam B. Many thanks for the link. I've clearly still got the old backplane. Yes I ordered the new one, bought a voucher but had so much trouble locating my original invoice (which was anyhow wrong) I forgot to include the voucher invoice. There was a packing slip but it basically just said 1 iLiad. I'll get in touch with Irex though the tech people have administrative problems (they assigned me two battery-replacement numbers and 3 emails haven't helped). Tokkeh

03-02-2008, 03:31 PM	#57
CommanderROR eink fanatic Posts: 2,022 Karma: 4924 Join Date: Mar 2006 Location: Germany Device: STAReBOOK, iRex Iliad, Sony 505, Kindle 2	Well, it seems iRex customer service is still not quite there yet then...my battery replacement went smooth and fast enough, so I though they finally got their act together, but apparently there are still enough problems to go 'round...

03-04-2008, 04:58 AM	#58
pdam Groupie Posts: 199 Karma: 100 Join Date: Aug 2006 Device: iLiad, iPaq, Psion5&7, Blackberry	Shipped mine back today for battery replacement only, I hope it's quick as I'm having to use a paper pad to take meeting notes, which will mess up my filling a little ... Also I'm stuck with the single paperback when I travel now ... fingers crossed it'll be back within soon ...

03-05-2008, 05:35 PM	#59
R2D2 Mad Scientist Posts: 294 Karma: 242 Join Date: May 2006 Location: Germany Device: Zaurus, HTCMagician, iLiad	Got mine back, but not the v2 version but my original one. Wouldn't be that bad, if I did not pay 50 Euro for the upgrade. Actually I am not that surprised that something like that happened.