Kindle 3 Screen Leak?? - Page 4

Refom1 · 05-26-2011, 11:18 PM

That's definitely a cracked screen and if you were carrying it in a backpack with no protection, it's not surprising it happened. Repairing them is not possible. I don't think cracked screens are a "quality problem" as my husband is using my 4 year old K1 and it's still perfect. He does carry it in his backpack but it's well protected in an Oberon cover. My 1 year old K2 is also still perfect. If you toss your Kindle in a bag with no protection, or foolishly leave it where it can be stepped on, sat on, chewed on by Fido or messed with by a toddler, well then you have to expect that damage is going to happen.

JSWolf · 05-27-2011, 11:13 AM

eink screens do not leak. What you have there is a broken glass substrate. Sorry, but it's damaged.

Someone on MR has a demo K3 that he bought at a flea market that maybe you could try to buy and swap the screen.

JSWolf · 05-27-2011, 11:14 AM

Quote:

Originally Posted by m0ngr31

My wife stepped on my K3 screen and it looked just like the picture in the first post. I called CS and they said it wasn't covered because of user abuse.

I called about a week later, talked to someone else and asked them how much it would cost for them to fix it. They said they couldn't fix it, but they gave me a replacement for $60! I had to send my old one back but they did 2-3 day shipping on the replacement so I was pretty happy.

I would just call them and ask them how much a replacement would be.

That is a very good idea. $60 is actually very reasonable.

Adamastorx · 06-02-2011, 07:32 AM

Hi. I have a similar problem with my K2. I've never let it fell, it has never bumped into anything and it's always inside a leather case. Some days ago I was reading at night when I finished I just put down the device. Next morning the screen showed distorted text and strange lines like those of the OP. It seems that the device is still operating, as I managed to restarted - I see some flashes, but no images or text - and I can see some white lines when I try to move around the menus - though I don't see them.

http://imageshack.us/photo/my-images/685/img0694ml.jpg/

I contacted with Amazon today, let's see what their response is.

Adamastorx · 06-02-2011, 08:06 AM

Great. They're going to replace it for another one.

DiapDealer · 06-02-2011, 08:29 AM

Yeah, yours is not a broken/cracked glass substrate, Adamastorx. That picture indicates something else entirely. Glad to hear they're replacing it for you.

alansplace · 06-02-2011, 02:58 PM

Quote:

Originally Posted by Adamastorx

Hi. I have a similar problem with my K2. I've never let it fell, it has never bumped into anything and it's always inside a leather case. Some days ago I was reading at night when I finished I just put down the device. Next morning the screen showed distorted text and strange lines like those of the OP. It seems that the device is still operating, as I managed to restarted - I see some flashes, but no images or text - and I can see some white lines when I try to move around the menus - though I don't see them.

http://imageshack.us/photo/my-images/685/img0694ml.jpg/

I contacted with Amazon today, let's see what their response is.

did that happen right there where the pic was taken (screen up, no case or cover)?

Adamastorx · 06-03-2011, 03:00 AM

Quote:

Originally Posted by alansplace

did that happen right there where the pic was taken (screen up, no case or cover)?

No. This was just for the photo. I always used it with the cover. Never dropped it.

Anyway, the replacement arrives Monday.

alansplace · 06-03-2011, 01:01 PM

Quote:

Originally Posted by Adamastorx

No. This was just for the photo. I always used it with the cover. Never dropped it.

Anyway, the replacement arrives Monday.

good to hear.

how do you get in touch with kindle customer service in spain? i always open my amazon account, in manage you kindle, choose 'kindle support', then choose 'Contact Kindle Support' and then choose it again, and finally choose 'phone'. then sit back and wait till a rep calls me (usually happens in a minute or so).

JSWolf · 06-03-2011, 01:25 PM

Quote:

Originally Posted by DiapDealer

Yeah, yours is not a broken/cracked glass substrate, Adamastorx. That picture indicates something else entirely. Glad to hear they're replacing it for you.

It is a broken screen.

pidgeon92 · 06-03-2011, 01:39 PM

Quote:

Originally Posted by DiapDealer

Yeah, yours is not a broken/cracked glass substrate, Adamastorx. That picture indicates something else entirely. Glad to hear they're replacing it for you.

I disagree. It is cracked in the bottom left corner.

Adamastorx · 06-04-2011, 07:18 AM

Quote:

Originally Posted by alansplace

good to hear.

how do you get in touch with kindle customer service in spain? i always open my amazon account, in manage you kindle, choose 'kindle support', then choose 'Contact Kindle Support' and then choose it again, and finally choose 'phone'. then sit back and wait till a rep calls me (usually happens in a minute or so).

I had to call to the US, but it's not that expensive and I don't have to buy a new Kindle, so...

DiapDealer · 06-04-2011, 07:58 AM

Quote:

It is a broken screen.

Quote:

I disagree. It is cracked in the bottom left corner.

We can all agree to disagree then. Because that doesn't look anything like the broken screens I've seen.

alansplace · 06-04-2011, 12:31 PM

Quote:

Originally Posted by Adamastorx

I had to call to the US, but it's not that expensive and I don't have to buy a new Kindle, so...

ah ha, they must have an outgoing 800 number that is just for the usa (or maybe north amreica) and when your net connection shows up as from somewher else they don't call you back, you must call them.

voracious71 · 06-04-2011, 04:48 PM

I know some people like naked Kindles, but I could never carry mine naked..I've always had a cover for it and knock wood, never had a broken one.

But, I have noticed that they're becoming less sturdy with each generation and this trend doesn't make me happy. Personally, I'd pay more to have a rock solid device.

06-02-2011, 07:32 AM	#49
Adamastorx Connoisseur Posts: 55 Karma: 10 Join Date: Feb 2009 Location: Madrid, Spain Device: Kindle 2 International	My screen shows strange lines Hi. I have a similar problem with my K2. I've never let it fell, it has never bumped into anything and it's always inside a leather case. Some days ago I was reading at night when I finished I just put down the device. Next morning the screen showed distorted text and strange lines like those of the OP. It seems that the device is still operating, as I managed to restarted - I see some flashes, but no images or text - and I can see some white lines when I try to move around the menus - though I don't see them. http://imageshack.us/photo/my-images/685/img0694ml.jpg/ I contacted with Amazon today, let's see what their response is.

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05-26-2011, 11:18 PM	#46
Refom1 Member Retired Posts: 29 Karma: 72354 Join Date: Aug 2010 Device: Kindle 2, Android tablet	That's definitely a cracked screen and if you were carrying it in a backpack with no protection, it's not surprising it happened. Repairing them is not possible. I don't think cracked screens are a "quality problem" as my husband is using my 4 year old K1 and it's still perfect. He does carry it in his backpack but it's well protected in an Oberon cover. My 1 year old K2 is also still perfect. If you toss your Kindle in a bag with no protection, or foolishly leave it where it can be stepped on, sat on, chewed on by Fido or messed with by a toddler, well then you have to expect that damage is going to happen.

05-27-2011, 11:13 AM	#47
JSWolf Resident Curmudgeon Posts: 80,784 Karma: 150249619 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	eink screens do not leak. What you have there is a broken glass substrate. Sorry, but it's damaged. Someone on MR has a demo K3 that he bought at a flea market that maybe you could try to buy and swap the screen.

06-02-2011, 08:06 AM	#50
Adamastorx Connoisseur Posts: 55 Karma: 10 Join Date: Feb 2009 Location: Madrid, Spain Device: Kindle 2 International	Great. They're going to replace it for another one.

06-02-2011, 08:29 AM	#51
DiapDealer Grand Sorcerer Posts: 28,892 Karma: 207182180 Join Date: Jan 2010 Device: Nexus 7, Kindle Fire HD	Yeah, yours is not a broken/cracked glass substrate, Adamastorx. That picture indicates something else entirely. Glad to hear they're replacing it for you.

06-04-2011, 04:48 PM	#60
voracious71 Addict Posts: 384 Karma: 1360936 Join Date: Aug 2008 Location: Quahog, RI Device: Nook, Kindle PW4, Kobo Clara	I know some people like naked Kindles, but I could never carry mine naked..I've always had a cover for it and knock wood, never had a broken one. But, I have noticed that they're becoming less sturdy with each generation and this trend doesn't make me happy. Personally, I'd pay more to have a rock solid device.