Troubleshooting My K3 won't turn on

cathie · 05-22-2011, 04:00 PM

For some reason my K3 will not turn on. When I slide the power button, the light turns green, then nothing.
I have started to recharge it thinking it might be a power issue, but the 'recharging battery' screen has not appeared. When I connected it to the computer via the USB cord, it does not appear on screen.
Anyone have any ideas? I would greatly appreciate any help you can give me. My K3 is barely 6 month old.

kindlekitten · 05-22-2011, 04:06 PM

1. can you plug it into a wall charger?

2. if something doesn't change soon, call Kindle (not Amazon) customer support, they are extremely helpful!

CRussel · 05-22-2011, 04:17 PM

Quote:

Originally Posted by cathie

For some reason my K3 will not turn on. When I slide the power button, the light turns green, then nothing.
I have started to recharge it thinking it might be a power issue, but the 'recharging battery' screen has not appeared. When I connected it to the computer via the USB cord, it does not appear on screen.
Anyone have any ideas? I would greatly appreciate any help you can give me. My K3 is barely 6 month old.

Plug in for several hours at least. Overnight is good.
When it's had a chance to charge thoroughly, unplug it, and press the power button slider all the way over and hold for 15 seconds. Count them off. It's a long time. Then release and wait to see if it powers on.

If that fails, call Kindle support.

cathie · 05-22-2011, 04:24 PM

Quote:

Originally Posted by CRussel

Plug in for several hours at least. Overnight is good.
When it's had a chance to charge thoroughly, unplug it, and press the power button slider all the way over and hold for 15 seconds. Count them off. It's a long time. Then release and wait to see if it powers on.

If that fails, call Kindle support.

Quote:

Originally Posted by kindlekitten

1. can you plug it into a wall charger?

2. if something doesn't change soon, call Kindle (not Amazon) customer support, they are extremely helpful!

Will do. Thanks for the advice, and getting back to me so quickly.

pidgeon92 · 05-22-2011, 06:01 PM

If the battery is dead, you will not see anything on the screen until you have reached a minimum charge (the device will not bypass the battery and take power directly from the outlet), which takes a good 45 minutes or so. To fully charge a Kindle, it needs to be plugged into a wall outlet for 3 - 4 hours, charging via USB will take longer.

cathie · 05-23-2011, 10:35 PM

Just to let you know, my K3 came back no problem after I charged it overnight. I must have some how drained the battery completely, without realising it. Feel a bit of an idiot!
Thanks for the help just the same.

05-22-2011, 04:00 PM	#1
cathie Connoisseur Posts: 68 Karma: 200 Join Date: Dec 2010 Device: kindle, Kindle Fire	My K3 won't turn on For some reason my K3 will not turn on. When I slide the power button, the light turns green, then nothing. I have started to recharge it thinking it might be a power issue, but the 'recharging battery' screen has not appeared. When I connected it to the computer via the USB cord, it does not appear on screen. Anyone have any ideas? I would greatly appreciate any help you can give me. My K3 is barely 6 month old.

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05-22-2011, 04:06 PM	#2
kindlekitten Professional Adventuress Posts: 13,368 Karma: 50260224 Join Date: Sep 2009 Location: The Olympic Peninsula on the OTHER Washington! (the big green clean one on the west coast!) Device: Kindle, the original! Times Two! and gifting an International Kindle	1. can you plug it into a wall charger? 2. if something doesn't change soon, call Kindle (not Amazon) customer support, they are extremely helpful!

05-22-2011, 06:01 PM	#5
pidgeon92 Wizard Posts: 3,144 Karma: 8426142 Join Date: Jun 2008 Location: Chicago, IL Device: Kindle PW2, Kindle Voyage, Kindle DXG, Boox M90, Kobo Aura HD	If the battery is dead, you will not see anything on the screen until you have reached a minimum charge (the device will not bypass the battery and take power directly from the outlet), which takes a good 45 minutes or so. To fully charge a Kindle, it needs to be plugged into a wall outlet for 3 - 4 hours, charging via USB will take longer.

05-23-2011, 10:35 PM	#6
cathie Connoisseur Posts: 68 Karma: 200 Join Date: Dec 2010 Device: kindle, Kindle Fire	Just to let you know, my K3 came back no problem after I charged it overnight. I must have some how drained the battery completely, without realising it. Feel a bit of an idiot! Thanks for the help just the same.