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Old 05-06-2011, 05:11 PM   #1
jangell2
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Kindle Broken-Getting Replacement
So the screen on my kindle has gone haywire. It has a jubmle of information and it kinda looks like looking thru broken glass. A hard reboot with the power switch didn't fix it.

I called Amazon, had a CSR in less than a minute. I'd say in less than two minutes on the phone I had a replacement scheduled to be shipped overnight. It will arrive tomorrow (a Saturday). Kudos to Amazon for top notch customer service.

I've got a bunch of books on it that I acquired...ah...elsewhere with no DRM. Should I remove these books? Does Amazon care?

I just checked and I can still access the kindle via windows explorer and Calibre.
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Old 05-06-2011, 05:17 PM   #2
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It has a jubmle of information and it kinda looks like looking thru broken glass.
That's because that's exactly what you're doing... looking at it through a broken glass substrate.
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Old 05-06-2011, 05:20 PM   #3
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I've got a bunch of books on it that I acquired...ah...elsewhere with no DRM. Should I remove these books? .
Yes..
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Old 05-06-2011, 05:33 PM   #4
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That's because that's exactly what you're doing... looking at it through a broken glass substrate.
It's kind of ironic that I got an eye exam today. With my glasses I have 20/20 vision, so it's definitely the kindle.

Unfortunately, I've got a decalgirl skin on it and I don't think it can be removed and reused. It would probably get all stretched. So if I want a skin, I'll be shelling out for another one.
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Old 05-06-2011, 05:34 PM   #5
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Yes, I would remove or wipe out all content if I can. But I doubt they will revise it anyway.
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Old 05-13-2011, 07:15 PM   #6
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My K3 just suffered a similar fate. I just did a "Reset to Factory Defaults" to wipe it before sending it back. Uninstalling my hacks first.
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Old 05-13-2011, 07:30 PM   #7
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They may even wipe it completely anyhow. I'm sure that there's some nitwits out there that send them in with various hacks and such and all that happens is the device gets wiped.
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Old 05-16-2011, 08:13 PM   #8
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It's great to see that Amazon doesn't make iy hard for you to get your Kindle fixed.
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Old 05-16-2011, 08:15 PM   #9
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Reset the Kindle to factory settings before you send it in.
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Old 05-17-2011, 01:05 AM   #10
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Quote:
Originally Posted by jangell2 View Post
I've got a bunch of books on it that I acquired...ah...elsewhere with no DRM. Should I remove these books? Does Amazon care?

I just checked and I can still access the kindle via windows explorer and Calibre.

If the books are free of all DRM, then you can just copy them onto your computer, then copy them onto your new Kindle. I THINK that if you copy the JSON file as well then your collections will copy over too (not certain of that one).

You're new Kindle is going to re-index them all though, so be prepared for that.
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