Happy Amazon Support Tale

Enk · 05-03-2011, 03:19 AM

Thought i'd throw this out here - my international 3G kindle dx's wireless died recently (a few days out of warranty, no less). The old 'no connection to kindle is available' error message.

1 phone call to amazon support, and a very nice lady declaring that "it's close enough to within-warranty" - and my replacement is on it's way a few minutes later (to Australia no less - where we cannot buy the optional 2yr extended warranty).

Very pleasing - tho now i have no excuse to buy the latest version, curse the luck

johnnyb · 05-03-2011, 08:25 AM

very nice

Solicitous · 05-03-2011, 08:34 AM

Oh you never need an excuse to buy new toys.

Good to hear Amazon's CS is still going above and beyond. I have had one claim with Amazon for a faulty K3 and I could not fault them.

Enk · 05-05-2011, 01:21 AM

Update: i received my new kindle dx, and guess what? No access to wireless. I had to phone them, and try manually switching the provider from the default (which was something strange like (502) to vodafone 3G).

The Alt Codes used were ALT YQQ, ALT RQQ, and ALT EQQ (the last gave me the list of providers). I thought alt codes didnt exist on the kindle 2nd gen? These codes didnt work, by the way, on a normal 2nd gen kindle.

Anyway, still happy support

Edit: Gotta do the ALT thing from the 'settings' page

05-03-2011, 03:19 AM	#1
Enk Junior Member Posts: 7 Karma: 10 Join Date: Jun 2010 Device: Kindle DX	Happy Amazon Support Tale Thought i'd throw this out here - my international 3G kindle dx's wireless died recently (a few days out of warranty, no less). The old 'no connection to kindle is available' error message. 1 phone call to amazon support, and a very nice lady declaring that "it's close enough to within-warranty" - and my replacement is on it's way a few minutes later (to Australia no less - where we cannot buy the optional 2yr extended warranty). Very pleasing - tho now i have no excuse to buy the latest version, curse the luck

05-05-2011, 01:21 AM	#4
Enk Junior Member Posts: 7 Karma: 10 Join Date: Jun 2010 Device: Kindle DX	Update: i received my new kindle dx, and guess what? No access to wireless. I had to phone them, and try manually switching the provider from the default (which was something strange like (502) to vodafone 3G). The Alt Codes used were ALT YQQ, ALT RQQ, and ALT EQQ (the last gave me the list of providers). I thought alt codes didnt exist on the kindle 2nd gen? These codes didnt work, by the way, on a normal 2nd gen kindle. Anyway, still happy support Edit: Gotta do the ALT thing from the 'settings' page Last edited by Enk; 05-05-2011 at 06:59 AM.

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05-03-2011, 08:25 AM	#2
johnnyb Cloud Reader Posts: 1,136 Karma: 4273668 Join Date: Aug 2010 Device: Kindle Paperwhite, Boox Note Air 4C, Remarkable PP Move, iPad Pro 11	very nice

05-03-2011, 08:34 AM	#3
Solicitous Wizard Posts: 1,434 Karma: 1525776 Join Date: Aug 2009 Location: TAS, Australia Device: Astak Pocket Pro (Black), 2 x Kindle WiFi (Graphite), iPod Touch 4G	Oh you never need an excuse to buy new toys. Good to hear Amazon's CS is still going above and beyond. I have had one claim with Amazon for a faulty K3 and I could not fault them.