Excellent service - Vonda N. McIntyre and Book View Cafe.

Bikeridr · 04-30-2011, 03:22 AM

Hello all.

Good and swift service from:
Vonda N. McIntyre
Book View Cafe

Based on this thread I downloaded the free book. In order to do that you'll have to log in as "guest". So far, so good.
Then I instead decided to buy the omnibus, and made the purchase, still logged in as "guest".
Payment went through, but when returning to Book View Cafe, I got an error message since I was not logged in. I made myself an account, but the recently purchased book was nowhere to see.

An email sent to customer service of BVC with a copy to McIntyre (found on her website) was answered within 12 minutes by Vonda N. McIntyre herself, with "I'll look into the matter". And another 4 minutes, the book was transferred to my account.

Considering this happening 08:00 Saturday morning in Europe and assuming McIntyre is in USA (Kentucky according to Wikipedia), this can only be described as Excellent Service.

very much, Vonda N. McIntyre.

Frida Fantastic · 04-30-2011, 04:36 AM

I find it really cool that SF masters like Vonda N. McIntyre are so hands on with ebooks.

Hope she still has enough time to write!

CWatkinsNash · 04-30-2011, 12:25 PM

That's wonderful! It's always nice to hear stories of exceptional customer service.

starrigger · 05-01-2011, 11:23 PM

Vonda's as conscientious as they come. It's good to see it publicly recognized!

04-30-2011, 03:22 AM	#1
Bikeridr Information Acquirer Posts: 436 Karma: 4265156 Join Date: Sep 2010 Location: Latvia, Rigas Rajons Device: Kindle 3 International, Pocketbook Color	Excellent service - Vonda N. McIntyre and Book View Cafe. Hello all. Good and swift service from: Vonda N. McIntyre Book View Cafe Based on this thread I downloaded the free book. In order to do that you'll have to log in as "guest". So far, so good. Then I instead decided to buy the omnibus, and made the purchase, still logged in as "guest". Payment went through, but when returning to Book View Cafe, I got an error message since I was not logged in. I made myself an account, but the recently purchased book was nowhere to see. An email sent to customer service of BVC with a copy to McIntyre (found on her website) was answered within 12 minutes by Vonda N. McIntyre herself, with "I'll look into the matter". And another 4 minutes, the book was transferred to my account. Considering this happening 08:00 Saturday morning in Europe and assuming McIntyre is in USA (Kentucky according to Wikipedia), this can only be described as Excellent Service. very much, Vonda N. McIntyre.

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04-30-2011, 04:36 AM	#2
Frida Fantastic SF/F book blogger Posts: 270 Karma: 502030 Join Date: Mar 2011 Location: Vancouver, Canada Device: Kindle 3	I find it really cool that SF masters like Vonda N. McIntyre are so hands on with ebooks. Hope she still has enough time to write!

04-30-2011, 12:25 PM	#3
CWatkinsNash IOC Chief Archivist Posts: 3,950 Karma: 53868218 Join Date: Dec 2010 Location: Fruitland Park, FL, USA Device: Meebook M7, Paperwhite, Lenovo Tab P12 & Tab One, TCL 50XL Nxtpaper 5G	That's wonderful! It's always nice to hear stories of exceptional customer service.

05-01-2011, 11:23 PM	#4
starrigger Jeffrey A. Carver Posts: 1,355 Karma: 1107383 Join Date: Aug 2008 Location: Massachusetts, USA Device: Lenovo Yoga Tab Plus, Droid phone, Nook HD+	Vonda's as conscientious as they come. It's good to see it publicly recognized!