360 Sad Day

Justy · 04-24-2011, 04:28 PM

I received my PocketBook 360 for Christmas and have been using it daily since then. I love this little thing, it goes with me everywhere. Until yesterday that is. I brought it downstairs and placed it on the table while I went to get coffee. When I came back it seemed a bit odd. I changed pages and the top right corner didn't change.

I looked closer and could see horizontal light/dark lines and the distinctive diagonal that means my PocketBook needs repair. My only saving grace is that I still have my BeBook Mini to fall back on.

Does anyone know if replacing the screen is cost effective for the 360? Does Pocketbookreader.com have any kind of screen discount program for purchases within 5 months?

MmavisO · 04-24-2011, 07:19 PM

From what I have read here, the screen is not covered by the warranty, and costs nearly as much as a new reader would cost. But you can contact Pocketbook at service@pocketbook.com or 877-326-0196. The phone number is US support, but it should work from Canada, too.

I feel your pain; I would be very sad to lose my Might Mouse like that even though I have other readers to fall back on.

Justy · 04-24-2011, 08:11 PM

Quote:

Originally Posted by MmavisO

From what I have read here, the screen is not covered by the warranty, and costs nearly as much as a new reader would cost. But you can contact Pocketbook at service@pocketbook.com or 877-326-0196. The phone number is US support, but it should work from Canada, too.

I remember reading that the screens for the 6" eBook Readers cost about $100, so if it's the same for the 360, then cost + shipping would be almost the same as buying a new one. I might just wait and see if the mythical replacement/improved model of the 360 materializes by the end of summer.

anjirlly · 04-25-2011, 06:44 PM

My condolences, Justy. Thanks for posting. Hearing about screen problems coming out of nowhere makes me take extra care with my unit, even though it's no guarantee for averting fate.

Justy · 04-25-2011, 07:03 PM

Well, I do have a rambunctious 7 yr living with me, so there is nothing to say that it wasn't bumped or even knocked down at some point causing breakage to show up later. I do know that it survived falling to the floor at least a few times, so it's not totally fragile. It all depends on *how* it falls or gets bumped I guess.

I heard back today from the Service Dept. looks like a new screen is $125, a new 360 is $130 so I won't be sending it in for repair. He did mention that the 360 Plus would be shipping to the US soon. Sounds like my next 360 will be an upgraded model, I can wait a bit for them to hit the virtual shelves.

paola · 04-26-2011, 05:52 AM

Hi Justy,
very very sorry for you - screen breakage is my biggest fear!

Billi · 04-26-2011, 07:08 AM

Quote:

Originally Posted by Justy

I heard back today from the Service Dept. looks like a new screen is $125, a new 360 is $130 so I won't be sending it in for repair.

I am very sorry to hear about your broken screen, Justy.

And I wonder about the replacement price. Did they really mean the 5" screens?
In Europe, Bookeen replaces 6" screens for about 120 Euro and 5" for 50 Euros (~ 70-75 Dollar, plus additional mail fee).

Justy · 04-26-2011, 07:17 PM

Quote:

Originally Posted by Billi

I wonder about the replacement price. Did they really mean the 5" screens?
In Europe, Bookeen replaces 6" screens for about 120 Euro and 5" for 50 Euros (~ 70-75 Dollar, plus additional mail fee).

That is interesting, I'll ask them for clarification. Of course now that the 360 Plus is almost out I'm tempted to just upgrade anyway.

troll05 · 04-26-2011, 07:48 PM

I heard about 125$ for a replacement screen quite often in the last month, so it's most probably right. Nasty way to push your sales...

Yar-PocketBooker · 04-27-2011, 07:18 PM

Afaik, PocketBook Service Center replaces any screen, either 5" or 6" for $125...

troll05 · 04-27-2011, 07:21 PM

Quote:

Originally Posted by Yar-PocketBooker

Afaik, PocketBook Service Center replaces any screen, either 5" or 6" for $125...

Ridiculous

That's daylight robbery.

Justy · 04-28-2011, 12:47 AM

Quote:

Originally Posted by Yar-PocketBooker

Afaik, PocketBook Service Center replaces any screen, either 5" or 6" for $125...

That is exactly what I was told today after I asked for confirmation on the replacement cost. There isn't really any reason to replace the screen at that price.

I wonder if anyone is looking for a 'parts' pocketbook 360? I hate throwing mostly working electronics away.

Prash · 04-28-2011, 03:51 AM

I know your pain, I had cracked my tablet's screen after a very minor bump. I have replaced its screen again, and had to do a lot of DIY modding to make the screen fit. But now the tablet's touch works a lot better than before. So I am once again a happy father of a happy tablet.

You can try to find if someone's selling a dead PB 360 here in the flea market for cheap by posting a want-to-buy thread, and use its screen on yours. And if you cant get that or if a new replacement screen costs more than a hundred bucks, you are better off getting a new reader.

04-24-2011, 04:28 PM	#1
Justy Fanatic Posts: 547 Karma: 27509 Join Date: Dec 2007 Location: Greater Vancouver Area, BC, Canada Device: Nexus 7, Sony Xperia z3 tablet, Kobo Glo, Boyue T63	Sad Day I received my PocketBook 360 for Christmas and have been using it daily since then. I love this little thing, it goes with me everywhere. Until yesterday that is. I brought it downstairs and placed it on the table while I went to get coffee. When I came back it seemed a bit odd. I changed pages and the top right corner didn't change. I looked closer and could see horizontal light/dark lines and the distinctive diagonal that means my PocketBook needs repair. My only saving grace is that I still have my BeBook Mini to fall back on. Does anyone know if replacing the screen is cost effective for the 360? Does Pocketbookreader.com have any kind of screen discount program for purchases within 5 months?

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04-24-2011, 07:19 PM	#2
MmavisO Seeker Posts: 349 Karma: 479648 Join Date: Dec 2008 Location: Liberty, MO USA Device: Asus TF, PB 360, Jetbook Lite	From what I have read here, the screen is not covered by the warranty, and costs nearly as much as a new reader would cost. But you can contact Pocketbook at service@pocketbook.com or 877-326-0196. The phone number is US support, but it should work from Canada, too. I feel your pain; I would be very sad to lose my Might Mouse like that even though I have other readers to fall back on.

04-25-2011, 06:44 PM	#4
anjirlly Groupie Posts: 155 Karma: 58410 Join Date: Oct 2010 Location: SE Michigan Device: Kindle on Android phone; PB360; Sony 950	My condolences, Justy. Thanks for posting. Hearing about screen problems coming out of nowhere makes me take extra care with my unit, even though it's no guarantee for averting fate.

04-25-2011, 07:03 PM	#5
Justy Fanatic Posts: 547 Karma: 27509 Join Date: Dec 2007 Location: Greater Vancouver Area, BC, Canada Device: Nexus 7, Sony Xperia z3 tablet, Kobo Glo, Boyue T63	Well, I do have a rambunctious 7 yr living with me, so there is nothing to say that it wasn't bumped or even knocked down at some point causing breakage to show up later. I do know that it survived falling to the floor at least a few times, so it's not totally fragile. It all depends on how it falls or gets bumped I guess. I heard back today from the Service Dept. looks like a new screen is $125, a new 360 is $130 so I won't be sending it in for repair. He did mention that the 360 Plus would be shipping to the US soon. Sounds like my next 360 will be an upgraded model, I can wait a bit for them to hit the virtual shelves.

04-26-2011, 05:52 AM	#6
paola Wizard Posts: 2,841 Karma: 5843878 Join Date: Oct 2010 Location: UK Device: Pocketbook Pro 903, (beloved Pocketbook 360 RIP), Kobo Mini, Kobo Aura	Hi Justy, very very sorry for you - screen breakage is my biggest fear!

04-26-2011, 07:48 PM	#9
troll05 Harmless idiot Posts: 3,411 Karma: 2154829 Join Date: Nov 2010 Location: Zuhause Device: PB622, Nexus7, Sony PRS 350, Tolino und nur noch wenig toter Baum:(	I heard about 125$ for a replacement screen quite often in the last month, so it's most probably right. Nasty way to push your sales...

04-27-2011, 07:18 PM	#10
Yar-PocketBooker Fanatic Posts: 589 Karma: 6976 Join Date: Oct 2009 Location: New York Device: PocketBooks and Onyxes and anything E-Ink...	Afaik, PocketBook Service Center replaces any screen, either 5" or 6" for $125...

04-28-2011, 03:51 AM	#13
Prash Zealot Posts: 102 Karma: 387 Join Date: Jul 2008 Location: Bangalore, India Device: K3W, LG OG-E970, Utopia Apad	I know your pain, I had cracked my tablet's screen after a very minor bump. I have replaced its screen again, and had to do a lot of DIY modding to make the screen fit. But now the tablet's touch works a lot better than before. So I am once again a happy father of a happy tablet. You can try to find if someone's selling a dead PB 360 here in the flea market for cheap by posting a want-to-buy thread, and use its screen on yours. And if you cant get that or if a new replacement screen costs more than a hundred bucks, you are better off getting a new reader.