Dead Battery

wzambotti · 04-09-2011, 04:49 AM

My Kobo was purchased Xmas 2010. The battery now no longer holds a charge (regardless of how long you charge it). I can only use the reader as long I am connected to a USB power source! I have been informed by Borders that the warrantee period is only 90 days. So I am faced at hardware hacking the unit to physically replace the batteries or get my self a new unit (and not Kobo, once shame on you, twice shame on me).
I dont think any firmware update is going to help me.

taming · 04-09-2011, 05:38 AM

Contact Kobo. Hardware warranty is 1 year. I am also not sure if you are talking Kobo-1--which was a discontinued product when you bought it--and even then, not sure if the warranty was affected by that. I'm not usually a suspicious person, but Borders is having the kind of problems right now that might result in less than stellar customer service.

04-09-2011, 04:49 AM	#1
wzambotti Junior Member Posts: 7 Karma: 10 Join Date: Apr 2011 Device: Kobo	Dead Battery My Kobo was purchased Xmas 2010. The battery now no longer holds a charge (regardless of how long you charge it). I can only use the reader as long I am connected to a USB power source! I have been informed by Borders that the warrantee period is only 90 days. So I am faced at hardware hacking the unit to physically replace the batteries or get my self a new unit (and not Kobo, once shame on you, twice shame on me). I dont think any firmware update is going to help me.

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04-09-2011, 05:38 AM	#2
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	Contact Kobo. Hardware warranty is 1 year. I am also not sure if you are talking Kobo-1--which was a discontinued product when you bought it--and even then, not sure if the warranty was affected by that. I'm not usually a suspicious person, but Borders is having the kind of problems right now that might result in less than stellar customer service.