Returning items (was Amazon ban zombie thread) - Page 2

Nyssa · 03-26-2011, 11:44 AM

I really wish they allowed us to use a cart for e-books.

wyndslash · 03-26-2011, 12:28 PM

Quote:

Originally Posted by Nyssa

I really wish they allowed us to use a cart for e-books.

same here. my list is getting longer

Blossom · 03-26-2011, 02:46 PM

Quote:

Originally Posted by hedwig

That One-Click Buy is a tricky thing. I was browsing books on my Kindle and the next thing I'd bought one. But fortunately I did see the "Purchased Accidentally" link and pressed it immediately. I am now extra careful when browsing ... guess I learned my lesson.

I'd be happy with a confirmation screen that says something like "Are you sure you want to buy this book?" I also purchased books when trying to get a free sample. If you buy it online not through the Kindle there is no accidental purchase return link.

You have to contact CS directly to get a refund.

HarryT · 03-26-2011, 03:48 PM

Quote:

Originally Posted by Blossom

I'd be happy with a confirmation screen that says something like "Are you sure you want to buy this book?" I also purchased books when trying to get a free sample. If you buy it online not through the Kindle there is no accidental purchase return link.

You have to contact CS directly to get a refund.

I believe there is a confirmation screen on the full web site, isn't there?

alsaan · 03-26-2011, 04:12 PM

Quote:

Originally Posted by HarryT

I believe there is a confirmation screen on the full web site, isn't there?

Not if you have 1-Click ordering enabled.

wvcherrybomb · 03-26-2011, 06:29 PM

The only time I've almost accidentally ordered is when I got a sample first. When I was done reading the sample, the last page had the "buy" button highlighted by default. Clicking on any of the usual buttons may have resulted in a purchase if I had the wireless on at the time.

chamekke · 03-26-2011, 07:29 PM

I suspect the GUI was designed to facilitate impulse buying and accidental ordering :-( Otherwise, why not change it to ensure that buying the book MUST be deliberate?

And yes... I wish we could use a cart for e-books, too. But again, if the customer could see an overall total for multiple book purchases, that might inhibit their impulse buying.

hedwig · 03-27-2011, 02:56 AM

Quote:

Originally Posted by chamekke

I suspect the GUI was designed to facilitate impulse buying and accidental ordering :-( Otherwise, why not change it to ensure that buying the book MUST be deliberate?

Yes, probably with the hope that the customer will buy the book accidentally and then just decide "well its done I might as well keep and read it".

wyndslash · 03-27-2011, 03:00 AM

Quote:

Originally Posted by chamekke

I suspect the GUI was designed to facilitate impulse buying and accidental ordering :-( Otherwise, why not change it to ensure that buying the book MUST be deliberate?

And yes... I wish we could use a cart for e-books, too. But again, if the customer could see an overall total for multiple book purchases, that might inhibit their impulse buying.

i guess. but i already have a portion of money set aside for amazon ebook purchases, so it doesn't matter to me

Barty · 03-27-2011, 10:48 AM

Funny, I just read a blog post about how easy it is to accidentally buy an app from the new android store. If you touch the buy button while scrolling on your android phone, you bought it. Touch is waayyy more accident prone than point and click. Conveniently (for amazon) there is only one 1click setting for everything.

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03-26-2011, 11:44 AM	#16
Nyssa Series Addict Posts: 6,180 Karma: 167189477 Join Date: Dec 2010 Location: Florida, USA Device: Kindle Paperwhite (2nd Gen)	I really wish they allowed us to use a cart for e-books.

03-26-2011, 06:29 PM	#21
wvcherrybomb Sharp Shootin' Grandma Posts: 847 Karma: 1123940 Join Date: Nov 2010 Location: Sunny Florida Device: Kindle 3, Kindle Fire, Literati (has been adopted by my daughter)	The only time I've almost accidentally ordered is when I got a sample first. When I was done reading the sample, the last page had the "buy" button highlighted by default. Clicking on any of the usual buttons may have resulted in a purchase if I had the wireless on at the time.

03-26-2011, 07:29 PM	#22
chamekke Groupie Posts: 190 Karma: 13510 Join Date: Jan 2011 Location: Canada Device: Kindle 3 Wi-Fi	I suspect the GUI was designed to facilitate impulse buying and accidental ordering :-( Otherwise, why not change it to ensure that buying the book MUST be deliberate? And yes... I wish we could use a cart for e-books, too. But again, if the customer could see an overall total for multiple book purchases, that might inhibit their impulse buying.

03-27-2011, 10:48 AM	#25
Barty doofus Posts: 2,555 Karma: 13089041 Join Date: Sep 2010 Device: Kobo Libra 2, Kindle Voyage	Funny, I just read a blog post about how easy it is to accidentally buy an app from the new android store. If you touch the buy button while scrolling on your android phone, you bought it. Touch is waayyy more accident prone than point and click. Conveniently (for amazon) there is only one 1click setting for everything.