subscription problem w/ O-K and 1.8

plaid · 12-15-2010, 06:54 AM

I upgraded my Kobo desktop, and then my original Kobo firmware to 1.8. I then added a trial newspaper subscription to my account on the Kobo website, but when I update my desktop it does not download the subscription. I tried logging out of the desktop and back in and still no subscription. Apparently subscriptions are supposed to be working now for the original kobo, as per the kobo blog

plaid · 12-15-2010, 07:01 AM

Ok, nevermind. For some reason I couldn't find it. When I restarted my Kobo desktop my subscription was there and it sync'd over.

3d0g · 12-15-2010, 07:21 AM

Note subscriptions can only be read on the kobo, not the desktop. Strange, but this was the licensing agreement with the publishers.

taming · 12-15-2010, 09:20 AM

Some subscriptions, like the NY Times, can also be read using the Kobo app on iPad (and iPhone I think). Kobo is negotiating other rights, for example, Android devices.

Gordo29 · 12-15-2010, 04:11 PM

Will the subscriptions work on the OK? The web says Wifi version only.

taming · 12-15-2010, 04:27 PM

Yes, they will. But the WiFi users will not have to plug in by USB to get them on the device. The web page will reflect the change at some point.

JCKobo · 12-15-2010, 06:57 PM

We need to get the pages update. With all the holiday madness some of the help changes are a bit behind. We'll get them updated soon.

Lorentz-Dou · 03-04-2011, 09:41 PM

Hi, I am new to this forum, so please bear with me.

I just got my Kobo Wi-fi this week.
I have purchased 2 books from Kobo, and also tried the free-trial newspaper subscriptions.
For some reason, the books all sync'ed to the Kobo properly, but the newspapers just don't get transferred to the Kobo at all (News & Mags field in Kobo Menu is still greyed out). I have tried connecting through Desktop App/USB and also directly thorugh Wi-fi, and still no luck.

I contacted Kobo Help, and got a ticket assigned. I tried all their suggested steps through to Tier 2 Help, but so far still no newspapers on the Kobo eReader. I am not sure if they have any more solutions at this time.

I even went back and exchanged for another Kobo eReader, and I am still experiencing this same problem of no newspaper subscriptions showing up on the eReader, even though the Desktop App tells me every day I have new newspapers available.

Desktop App is version 1.8.
Kobo Wi-fi firmware is 1.7.4.

Any suggestions or help from folks here would be appreciated. Thanks

PeterT · 03-04-2011, 11:11 PM

In Kobo Desktop, if you click on the "News and Mags" link on the left does the display show any papers?

kiwipippa · 03-05-2011, 05:16 AM

Quote:

Originally Posted by taming

Some subscriptions, like the NY Times, can also be read using the Kobo app on iPad (and iPhone I think). Kobo is negotiating other rights, for example, Android devices.

gone..

Lorentz-Dou · 03-08-2011, 12:42 PM

In the Kobo Desktop App, all the newpaper subscriptions show up daily. Somehow, they just don't get transferred to the eReader even after sync'ing.

12-15-2010, 06:54 AM	#1
plaid Zealot Posts: 100 Karma: 5434 Join Date: Sep 2004 Device: Kobo eReader	subscription problem w/ O-K and 1.8 I upgraded my Kobo desktop, and then my original Kobo firmware to 1.8. I then added a trial newspaper subscription to my account on the Kobo website, but when I update my desktop it does not download the subscription. I tried logging out of the desktop and back in and still no subscription. Apparently subscriptions are supposed to be working now for the original kobo, as per the kobo blog

12-15-2010, 04:27 PM	#6
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	Yes, they will. But the WiFi users will not have to plug in by USB to get them on the device. The web page will reflect the change at some point. Last edited by taming; 12-15-2010 at 04:44 PM.

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12-15-2010, 07:01 AM	#2
plaid Zealot Posts: 100 Karma: 5434 Join Date: Sep 2004 Device: Kobo eReader	Ok, nevermind. For some reason I couldn't find it. When I restarted my Kobo desktop my subscription was there and it sync'd over.

12-15-2010, 07:21 AM	#3
3d0g I make fjords. Posts: 304 Karma: 11192 Join Date: Jul 2010 Location: Colorado Device: kobo 1 (retired), kobo 2, iPad, G2, Galaxy Tab 7+	Note subscriptions can only be read on the kobo, not the desktop. Strange, but this was the licensing agreement with the publishers.

12-15-2010, 09:20 AM	#4
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	Some subscriptions, like the NY Times, can also be read using the Kobo app on iPad (and iPhone I think). Kobo is negotiating other rights, for example, Android devices.

12-15-2010, 04:11 PM	#5
Gordo29 Connoisseur Posts: 84 Karma: 16 Join Date: May 2010 Location: Winterpeg Device: Kobo-1st Porcelain 2nd Black, Touch, Aura, now Libra H2O	Will the subscriptions work on the OK? The web says Wifi version only.

12-15-2010, 06:57 PM	#7
JCKobo Kobo Product Guy Posts: 244 Karma: 36848 Join Date: Aug 2009 Location: Toronto Device: Kobo Vox	We need to get the pages update. With all the holiday madness some of the help changes are a bit behind. We'll get them updated soon.

03-04-2011, 09:41 PM	#8
Lorentz-Dou Junior Member Posts: 2 Karma: 10 Join Date: Mar 2011 Location: Toronto Device: Kobo Wi-fi	Hi, I am new to this forum, so please bear with me. I just got my Kobo Wi-fi this week. I have purchased 2 books from Kobo, and also tried the free-trial newspaper subscriptions. For some reason, the books all sync'ed to the Kobo properly, but the newspapers just don't get transferred to the Kobo at all (News & Mags field in Kobo Menu is still greyed out). I have tried connecting through Desktop App/USB and also directly thorugh Wi-fi, and still no luck. I contacted Kobo Help, and got a ticket assigned. I tried all their suggested steps through to Tier 2 Help, but so far still no newspapers on the Kobo eReader. I am not sure if they have any more solutions at this time. I even went back and exchanged for another Kobo eReader, and I am still experiencing this same problem of no newspaper subscriptions showing up on the eReader, even though the Desktop App tells me every day I have new newspapers available. Desktop App is version 1.8. Kobo Wi-fi firmware is 1.7.4. Any suggestions or help from folks here would be appreciated. Thanks

03-04-2011, 11:11 PM	#9
PeterT Grand Sorcerer Posts: 13,272 Karma: 78869092 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	In Kobo Desktop, if you click on the "News and Mags" link on the left does the display show any papers?

03-08-2011, 12:42 PM	#11
Lorentz-Dou Junior Member Posts: 2 Karma: 10 Join Date: Mar 2011 Location: Toronto Device: Kobo Wi-fi	In the Kobo Desktop App, all the newpaper subscriptions show up daily. Somehow, they just don't get transferred to the eReader even after sync'ing.