eBook Software Only Opens in Library, Used to Open in eBook Store

Lon Gnome · 01-22-2008, 09:41 PM

Hi, all. I tried to find this issue addressed in the forums before posting but I didn't see it. If someone else has previously addressed it and I missed it, I apologize.

Until a couple of days ago, my eBook software always opened in the eBook store. Now, whenever I open it, it always opens in the eBook Library. I don't know what changed and I don't seem to be able to make the software open up in the eBook store again. Furthermore, I can't figure out how to get to the eBook store. Has anybody seen this before and does anyone have any idea how I get back to opening up in the eBook store? My reader is a PRS-505 and I'm using Windows XP Home Edition with Service Pack 2. Thanks for any help!

Patricia · 01-22-2008, 11:23 PM

Welcome to the forum Lon Gnome.

If you have a toolbar on the left of the screen then click the ebook store option.
If that has vanished (- it sometimes does) then look for an inconspicuous arrow somewhere on the screen - probably on the left-hand side. Click on it and the toolbar should reappear. Then click on the ebook store option.

I hope this helps.

Lon Gnome · 01-25-2008, 08:38 PM

Thanks for the response, Patricia, and I apologize for not responding sooner. I am still having problems. My toolbar on the left of the screen appears to have vanished. I think I found the arrow that is supposed to be on the left of the screen and clicked on it, but the toolbar did not reappear. I should point out that I have reinstalled the software but that did not help.

Still looking for solutions,

Lon

Patricia · 01-27-2008, 10:08 AM

This is very mysterious.
Unless anyone else has any idea about what's going on here, it is probably time to call Sony for advice.

AnemicOak · 01-27-2008, 12:30 PM

Quote:

Originally Posted by Lon Gnome

I should point out that I have reinstalled the software but that did not help.

I guess you could try uninstalling it and then deleting the Sony folder from the local settings area and program files areas of your computer and then reinstalling in case it's not deleting some kind of preferences file when you reinstall.

LeighleyUK47 · 05-16-2008, 05:50 AM

Quote:

Originally Posted by AnemicOak

I guess you could try uninstalling it and then deleting the Sony folder from the local settings area and program files areas of your computer and then reinstalling in case it's not deleting some kind of preferences file when you reinstall.

Hi

I have virtually the same issue, the toolbar on left has disappeared and i cant run the software properly (see my thread on "half screen missing" in troubleshooting) so am looking for answers and will post if find anything.

The only thing i can think of is that i have deleted something within Windows XP or SP3 deleted something but dont know enough to check this out!

Stanrod · 04-22-2009, 04:31 PM

Try to uninstall the software and delete some extra folders fro your hard drive, you can find how to do it on esupport.sony.com, then reinstall, It solved my problem.

01-22-2008, 09:41 PM	#1
Lon Gnome Junior Member Posts: 2 Karma: 10 Join Date: Jan 2008 Device: Sony Reader PRS-505	eBook Software Only Opens in Library, Used to Open in eBook Store Hi, all. I tried to find this issue addressed in the forums before posting but I didn't see it. If someone else has previously addressed it and I missed it, I apologize. Until a couple of days ago, my eBook software always opened in the eBook store. Now, whenever I open it, it always opens in the eBook Library. I don't know what changed and I don't seem to be able to make the software open up in the eBook store again. Furthermore, I can't figure out how to get to the eBook store. Has anybody seen this before and does anyone have any idea how I get back to opening up in the eBook store? My reader is a PRS-505 and I'm using Windows XP Home Edition with Service Pack 2. Thanks for any help!

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01-22-2008, 11:23 PM	#2
Patricia Reader Posts: 11,504 Karma: 8720163 Join Date: May 2007 Location: South Wales, UK Device: Sony PRS-500, PRS-505, Asus EEEpc 4G	Welcome to the forum Lon Gnome. If you have a toolbar on the left of the screen then click the ebook store option. If that has vanished (- it sometimes does) then look for an inconspicuous arrow somewhere on the screen - probably on the left-hand side. Click on it and the toolbar should reappear. Then click on the ebook store option. I hope this helps.

01-25-2008, 08:38 PM	#3
Lon Gnome Junior Member Posts: 2 Karma: 10 Join Date: Jan 2008 Device: Sony Reader PRS-505	Thanks for the response, Patricia, and I apologize for not responding sooner. I am still having problems. My toolbar on the left of the screen appears to have vanished. I think I found the arrow that is supposed to be on the left of the screen and clicked on it, but the toolbar did not reappear. I should point out that I have reinstalled the software but that did not help. Still looking for solutions, Lon

01-27-2008, 10:08 AM	#4
Patricia Reader Posts: 11,504 Karma: 8720163 Join Date: May 2007 Location: South Wales, UK Device: Sony PRS-500, PRS-505, Asus EEEpc 4G	This is very mysterious. Unless anyone else has any idea about what's going on here, it is probably time to call Sony for advice.

04-22-2009, 04:31 PM	#7
Stanrod Junior Member Posts: 8 Karma: 10 Join Date: Mar 2009 Device: PRS505 PRS700	Try to uninstall the software and delete some extra folders fro your hard drive, you can find how to do it on esupport.sony.com, then reinstall, It solved my problem.