Kindle DXG updates - have contacted the BBC and Watchdog - Page 7

KRorschachZ · 02-10-2011, 02:52 PM

Quote:

Originally Posted by max99

looks promising...i've submitted all the evidence from DXG threads on mobile forum and the submissions team are reviewing the information.

to clarify a point made earlier: yes the DX-Graphite is sold in the UK, it's dispatched from Amazon.com and no customs are charged. Watchdog don't just consider Uk retailers, they investigate online retailers and exporters equally. Given that many goods are now sold via global retailers this would be a silly restriction to their remit.

meanwhile i urge al disgruntled DXG owners to write to Amazon and demand these software updates. let's get some positive momentum up here folks

I want this too for the firmware kindle DX/DXgraphite:

http://www.amazon.com/gp/help/custom...05570#navigate

why not ?. only it´s format...

joblack · 02-10-2011, 07:02 PM

Quote:

Originally Posted by ChrisR1970

I understand your frustration, but its not just Amazon and Kindle; this type of practice is very common in the technology industry. I few years ago I bought a Sony PRS-505 when it was still current- $299. Sony released one firmware update to address some operational issues and then all but abandoned the product. I have since watched the other Sony products and I have noticed the same pattern. Sony will come out with a new device, discontinue it after about 18 months and all but stop support on the old devices. Its very frustrating. When I call customer service they spend more time trying to sell me a new one than asking me what my problem is.

I'm far from an Amazon 'fanboy' but the Kindle DX Graphite is the state of the art e-book reader hardware for PDF reading.

As I'm a programmer myself I think it's justified to abandon an older device after a few years. It "should" get updates later on and it "should" get supported but think about the profit margin of these products. They didn't spend a huge pile of money for 'lifelong' updates.

If you get lucky the open source community will adjust an alternative firmware and you're fine.

An be realistic, do you really think a device that costs 379 USD will be supported for dozen of years?

You could add life long support but then you would have to pay 800 USD or more. So get reasonable - the technological and 'capitalistic' progress don't stop that easy.

sirmaru · 02-10-2011, 07:59 PM

Get reasonable. Products change rapidly and companies can barely keep up with their newest products much less the old ones.

All Kindles prior to the K3 are now OBSOLETE. Why should Amazon support them at all? They are trying to just get the K3 to some plateau before they introduce the K4.

Once the K4 is out, I would definitely NOT expect anymore support for the K3.

I have a Sony PRS 900 just purchased a little over a year ago. Sony doesn't upgrade that product either. If we want to stay with old products, we should NOT expect continuing support for them.

The Kindle DX Graphite is OBSOLETE now. You must just accept that fact.

bZkindle · 02-10-2011, 08:20 PM

Quote:

Originally Posted by sirmaru

Get reasonable. Products change rapidly and companies can barely keep up with their newest products much less the old ones.

All Kindles prior to the K3 are now OBSOLETE. Why should Amazon support them at all? They are trying to just get the K3 to some plateau before they introduce the K4.

Once the K4 is out, I would definitely NOT expect anymore support for the K3.

I have a Sony PRS 900 just purchased a little over a year ago. Sony doesn't upgrade that product either. If we want to stay with old products, we should NOT expect continuing support for them.

The Kindle DX Graphite is OBSOLETE now. You must just accept that fact.

well I'm convinced.
/sarcasm

max99 · 02-10-2011, 08:41 PM

Quote:

Originally Posted by sirmaru

Get reasonable. Products change rapidly and companies can barely keep up with their newest products much less the old ones.

All Kindles prior to the K3 are now OBSOLETE. Why should Amazon support them at all? They are trying to just get the K3 to some plateau before they introduce the K4.

Once the K4 is out, I would definitely NOT expect anymore support for the K3.

I have a Sony PRS 900 just purchased a little over a year ago. Sony doesn't upgrade that product either. If we want to stay with old products, we should NOT expect continuing support for them.

The Kindle DX Graphite is OBSOLETE now. You must just accept that fact.

another smug K3 troll.

mdovell · 02-10-2011, 08:53 PM

From a hardware perspective those with a kindle are going to be less likely to get a new one any time soon. With that in mind it would make sense to update some of the prior ones since that's the customer base. Those that own kindles are more likely to buy kindle books (obviously) than those that use the kindle for pc/mac etc platforms.

In other words you tend to not tick off your user base. Although I am not sure as to how long that should be it should not be that hard to support things for a few years. We aren't talking five years here I'd say a few.

KRorschachZ · 02-10-2011, 09:25 PM

Quote:

Originally Posted by max99

another smug ...

yeap.

¿question?

is it need firmware new for new newspappers format?

i hope not that...

only it´s format...

eLiNK · 02-11-2011, 04:11 AM

Quote:

Originally Posted by joblack

As I'm a programmer myself I think it's justified to abandon an older device after a few years.

Yes, after a couple of years, but not right from the beginning.
Kindle DX Graphite is only just about one month older than Kindle 3.

warlock07 · 02-11-2011, 04:35 AM

Quote:

Originally Posted by DMSmillie

Ho hum. Try actually reading the thread then come back when you have something vaguely intelligent to contribute to the discussion.

Another smug Kindle Fanboy/girl? your kind is quite in number here...
Did u even read the post? Why r u defending Amazon so desperately?
my last line read...

Quote:

Now the smaller model gets the better pdf features, don't u guys think that atleast the DXG owners have a reason to feel they've been looked down upon?

I am still a student and for me Kindle dxg was a considerable investment..
Had I got the older DX, I wouldn't have cared as much...
I believe I have the freedom to express my displeasure without the Amazon apologists dictating how i should base my expectations when buying Kindles?

P.S : why did the term fanboy offend you?

SkyDream · 02-11-2011, 04:37 AM

Quote:

Originally Posted by sirmaru

The Kindle DX Graphite is OBSOLETE now. You must just accept that fact.

So, tell me what's the latest Amazon 9.7" eBook Reader ?

Ohhh....it's the KDXG.

Given what you wrote the latest Amazon 9.7" eBook Reader is obsolete since the new 6" Kindle 3 is there.

Makes sense. You must be from Amazon product management.

SkyDream · 02-11-2011, 04:38 AM

Quote:

Originally Posted by joblack

I'm far from an Amazon 'fanboy' but the Kindle DX Graphite is the state of the art e-book reader hardware for PDF reading.

It's only the screen not the rest of the hardware. There are better products (and hardware) already on the market.

warlock07 · 02-11-2011, 04:54 AM

Quote:

Originally Posted by sirmaru

The Kindle DX Graphite is OBSOLETE now. You must just accept that fact.

Its changed from Amazon can do no wrong to it your fault for buying the device..
For me the best course of action would be a bunch of negative reviews on the Kindle Dxg page.

DMSmillie · 02-11-2011, 07:26 AM

Quote:

Originally Posted by warlock07

Another smug Kindle Fanboy/girl? your kind is quite in number here...
Did u even read the post? Why r u defending Amazon so desperately?
...
I believe I have the freedom to express my displeasure without the Amazon apologists dictating how i should base my expectations when buying Kindles.

Your comments simply continue to illustrate the fact that you can't be bothered to read the thread. If you had, you'd see that myself and others have made it clear we're not arguing with any desire on the part of DXG owners to have it updated - we're arguing that Amazon made no promises to do so, and that they have not "ripped off" anyone. For myself, I have mostly focused on the original issue of this thread which was about involving a consumer watchdog programme in the issue.

Did you bother to address any of that?

No.... so much easier to jump in in blissful ignorance of who has already said what in the thread and call anyone who says anything critical of your post or your ranted point of view a "fan boy". Takes so much less effort.

Quote:

Originally Posted by warlock07

P.S : why did the term fanboy offend you?

You know very well why, or you wouldn't have used it.

Fanboy, apologist - all terms intended to accuse the other person of having a blinkered and unthinking point of view not based on reality or the facts, where the object of that person's adulation can do no wrong in their eyes, and they simply won't hear any criticism of them, regardless of how much or how little that criticism is justified.

The fact that you throw the term at me is another clear indicator that you couldn't be bothered to read through the thread before lobbing your little tantrum at it.

PoisonWolf · 02-11-2011, 11:50 AM

Guys, I understand the frustrations some of you might have but like others have also pointed out, Amazon has no legal obligations to update the DXG.

If you're dissatisfied, do what I do. Vote with your wallet.

sirmaru · 02-11-2011, 12:07 PM

Quote:

Originally Posted by PoisonWolf

Guys, I understand the frustrations some of you might have but like others have also pointed out, Amazon has no legal obligations to update the DXG.

If you're dissatisfied, do what I do. Vote with your wallet.

Definitely, vote by buying a Kindle WiFi and give away your Kindle DXG to your wife, child or sibling.

I gave my "old" Sony PRS 900 (13 months old) to my wife.

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02-10-2011, 07:59 PM	#93
sirmaru Wizard Posts: 2,426 Karma: 6561538 Join Date: Nov 2007 Device: Kindle PW 2013, HDX 2013, Galaxy S5 2014	Get reasonable. Products change rapidly and companies can barely keep up with their newest products much less the old ones. All Kindles prior to the K3 are now OBSOLETE. Why should Amazon support them at all? They are trying to just get the K3 to some plateau before they introduce the K4. Once the K4 is out, I would definitely NOT expect anymore support for the K3. I have a Sony PRS 900 just purchased a little over a year ago. Sony doesn't upgrade that product either. If we want to stay with old products, we should NOT expect continuing support for them. The Kindle DX Graphite is OBSOLETE now. You must just accept that fact.

02-10-2011, 08:53 PM	#96
mdovell Zealot Posts: 148 Karma: 3168 Join Date: Feb 2010 Device: Kindle DX	From a hardware perspective those with a kindle are going to be less likely to get a new one any time soon. With that in mind it would make sense to update some of the prior ones since that's the customer base. Those that own kindles are more likely to buy kindle books (obviously) than those that use the kindle for pc/mac etc platforms. In other words you tend to not tick off your user base. Although I am not sure as to how long that should be it should not be that hard to support things for a few years. We aren't talking five years here I'd say a few.

02-11-2011, 11:50 AM	#104
PoisonWolf Enthusiast Posts: 28 Karma: 34112 Join Date: Sep 2010 Device: Kindle DX Graphite	Guys, I understand the frustrations some of you might have but like others have also pointed out, Amazon has no legal obligations to update the DXG. If you're dissatisfied, do what I do. Vote with your wallet.