HELP? Won't update/install

nz_Fuzzy · 11-16-2010, 06:52 PM

Hi

Had been using an older version of Calibre for a while and everything was OK.

Went back to it to update my e-reader and decided to download the latest update. It downloads and runs fine but once finished I am unable to access Calibre.

Have tried a couple of times since then. Completely uninstalled and tried deleting the C:\Users\Your User Name\AppData\Local\VirtualStore\Program Files\calibre and strating from scratch - still no joy.

When I try and access Calibre via the desktop shortcut I am getting a generic "page" looking icon instead of the Calibre icon and it tells me that the shortcut no longer exists.

When I try via the Start Menu / Calibre E-book management the same icons (or lack thereof) are showing. Although the "get involved" and "User manual" icons are present and active the others aren't.

How can I get my Calibre running again?

Thanks in advance

Am running a Vista based laptop with AVG Free.

Damian

Seanette · 11-16-2010, 06:59 PM

I've never had troubles like this on my Vista laptop with AVG. I understand that if you're updating from about version 0.6, you should uninstall Calibre, then run the installer for the new version. Try that, maybe?

kovidgoyal · 11-16-2010, 09:19 PM

first uninstall calibre, then delete the folders (if they exists) C:\Program Files\Calibre and C:\Program Files\Calibre2. Now re-install and you should be fine.

nz_Fuzzy · 11-16-2010, 11:31 PM

Thanks Kovid.

Unfortunately I have tried this a number of times with no luck.
Have just tried again and have ended up with the "shortcut has been changed or moved" message. I attempted to have Calibre start automatically from the install wizard.

calibre-debug -g
results in 'calibre-debug -g' is not recognized an an internal or external command, operable program or batch file.

It is now showing in the startup menu but as previously the calibre icon has been replaced with a generic "page" that doesn't do anything - missing shortcut as above.

Searching for files -
C:/Program Files/Calibre2 -- has been created
C:\Users\Your User Name\AppData\Local\VirtualStore\Program Files\calibre -- does not exist.

mrmikel · 11-17-2010, 06:08 AM

Maybe you need to try run as Administrator when installing, though I don't think I did.

It can be very puzzling.... I tried to install Aspell as part of Notepad++ and it would just not work. I tried run as Administrator and all of sudden it worked just fine.

nz_Fuzzy · 11-17-2010, 03:36 PM

No option to "Run as Administrator" from installer package.
Install. Repair. Unistall. Scan...
Repair doesn't seem to have any effect either.

Have managed to get 0.7.24 to run on my old desktop but this system is very slow and I don't usually use it for my downloading. When trying to update to 0.7.28 on the desktop I get an unable to complete installation message. Fortunately it hasn't killed the older version.

nz_Fuzzy · 02-01-2011, 06:09 PM

Hi

Have decided to try again and get Calibre running on my laptop as the old desktop is infuriating.

From further reading and experimentation is would seem this is a UAC problem.

Calibre is installed but won't open - the proper Calibre icon is not showing on my desktop.
now tells me that I don't have enough permission - despite being the administrator!?

If I turn UAC "off" then restart my computer the icon shows properly and calibre opens and runs as it should.
As soon as I turn the UAC back on the icon disable and I am unable to start Calibre from the icon or the .exe in the program files folder (the icon here also becomes disabled)

Any ideas??
Thanks

DoctorOhh · 02-02-2011, 12:25 AM

Quote:

Originally Posted by nz_Fuzzy

If I turn UAC "off" then restart my computer the icon shows properly and calibre opens and runs as it should.
As soon as I turn the UAC back on the icon disable and I am unable to start Calibre from the icon or the .exe in the program files folder (the icon here also becomes disabled)

I don't have Vista but a quick Google search turned up UAC Trust Shortcut 1.0 which should allow you to set Calibre up with a trusted shortcut (quick overview).

nz_Fuzzy · 02-02-2011, 03:29 PM

Not sure why but couldn't get the UAC Trust Shortcut to work either...

However at least I now have an idea of what I'm trying to achieve.
A bit more googling found a way around UAC by creating a scheduled task
Calibre is now happily running on my laptop

Thanks again

11-16-2010, 06:52 PM	#1
nz_Fuzzy Junior Member Posts: 5 Karma: 10 Join Date: Nov 2010 Location: New Zealand Device: HTC Desire, Kindle	HELP? Won't update/install Hi Had been using an older version of Calibre for a while and everything was OK. Went back to it to update my e-reader and decided to download the latest update. It downloads and runs fine but once finished I am unable to access Calibre. Have tried a couple of times since then. Completely uninstalled and tried deleting the C:\Users\Your User Name\AppData\Local\VirtualStore\Program Files\calibre and strating from scratch - still no joy. When I try and access Calibre via the desktop shortcut I am getting a generic "page" looking icon instead of the Calibre icon and it tells me that the shortcut no longer exists. When I try via the Start Menu / Calibre E-book management the same icons (or lack thereof) are showing. Although the "get involved" and "User manual" icons are present and active the others aren't. How can I get my Calibre running again? Thanks in advance Am running a Vista based laptop with AVG Free. Damian

02-01-2011, 06:09 PM	#7
nz_Fuzzy Junior Member Posts: 5 Karma: 10 Join Date: Nov 2010 Location: New Zealand Device: HTC Desire, Kindle	UAC Problem Hi Have decided to try again and get Calibre running on my laptop as the old desktop is infuriating. From further reading and experimentation is would seem this is a UAC problem. Calibre is installed but won't open - the proper Calibre icon is not showing on my desktop. now tells me that I don't have enough permission - despite being the administrator!? If I turn UAC "off" then restart my computer the icon shows properly and calibre opens and runs as it should. As soon as I turn the UAC back on the icon disable and I am unable to start Calibre from the icon or the .exe in the program files folder (the icon here also becomes disabled) Any ideas?? Thanks

02-02-2011, 03:29 PM	#9
nz_Fuzzy Junior Member Posts: 5 Karma: 10 Join Date: Nov 2010 Location: New Zealand Device: HTC Desire, Kindle	THANKYOU ! Not sure why but couldn't get the UAC Trust Shortcut to work either... However at least I now have an idea of what I'm trying to achieve. A bit more googling found a way around UAC by creating a scheduled task Calibre is now happily running on my laptop Thanks again Last edited by nz_Fuzzy; 02-02-2011 at 08:41 PM.

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11-16-2010, 06:59 PM	#2
Seanette Addict Posts: 254 Karma: 834 Join Date: Oct 2010 Location: Sacramento, CA Device: Samsung Galaxy s3 (Android 4.4.2), iPad 2, Win10 laptop	I've never had troubles like this on my Vista laptop with AVG. I understand that if you're updating from about version 0.6, you should uninstall Calibre, then run the installer for the new version. Try that, maybe?

11-16-2010, 09:19 PM	#3
kovidgoyal creator of calibre Posts: 45,199 Karma: 27110894 Join Date: Oct 2006 Location: Mumbai, India Device: Various	first uninstall calibre, then delete the folders (if they exists) C:\Program Files\Calibre and C:\Program Files\Calibre2. Now re-install and you should be fine.

11-16-2010, 11:31 PM	#4
nz_Fuzzy Junior Member Posts: 5 Karma: 10 Join Date: Nov 2010 Location: New Zealand Device: HTC Desire, Kindle	Thanks Kovid. Unfortunately I have tried this a number of times with no luck. Have just tried again and have ended up with the "shortcut has been changed or moved" message. I attempted to have Calibre start automatically from the install wizard. calibre-debug -g results in 'calibre-debug -g' is not recognized an an internal or external command, operable program or batch file. It is now showing in the startup menu but as previously the calibre icon has been replaced with a generic "page" that doesn't do anything - missing shortcut as above. Searching for files - C:/Program Files/Calibre2 -- has been created C:\Users\Your User Name\AppData\Local\VirtualStore\Program Files\calibre -- does not exist.

11-17-2010, 06:08 AM	#5
mrmikel Color me gone Posts: 2,089 Karma: 1445295 Join Date: Apr 2008 Location: Central Oregon Coast Device: PRS-300	Maybe you need to try run as Administrator when installing, though I don't think I did. It can be very puzzling.... I tried to install Aspell as part of Notepad++ and it would just not work. I tried run as Administrator and all of sudden it worked just fine.

11-17-2010, 03:36 PM	#6
nz_Fuzzy Junior Member Posts: 5 Karma: 10 Join Date: Nov 2010 Location: New Zealand Device: HTC Desire, Kindle	No option to "Run as Administrator" from installer package. Install. Repair. Unistall. Scan... Repair doesn't seem to have any effect either. Have managed to get 0.7.24 to run on my old desktop but this system is very slow and I don't usually use it for my downloading. When trying to update to 0.7.28 on the desktop I get an unable to complete installation message. Fortunately it hasn't killed the older version.