Kindle book $10 less than NOOK book

[astrangerhere]

Originally Posted by spec

I rate b&n email support system as bad. You will most likely get an automated response back saying 'due to large number of emails it is better that you call us'. Pretty much useless, i dont know why they even advertise they have email support. Supposedly phone support is really good, i had to call them couple of times, i wouldnt rate them anything above normal.

They do seem to respond to the tweets, it seems like an effective alternative to no email support ( http://twitter.com/bnbuzz )...

Not true. I've had wonderful experienes with customer support, both phone and email, as have many on the actual barnes and noble threads. I do not have the email address on hand, but I am sure you can find it easily by a search of the Nook subforum of the bookclubs.barnesandnoble.com board. You do not have to register to search the forum.

[spec]

Originally Posted by astrangerhere

Not true. I've had wonderful experienes with customer support, both phone and email, as have many on the actual barnes and noble threads. I do not have the email address on hand, but I am sure you can find it easily by a search of the Nook subforum of the bookclubs.barnesandnoble.com board. You do not have to register to search the forum.

Which part exactly is not true?

The note about email is right here in this very useful FAQ:
http://bookclubs.barnesandnoble.com/.../567545#M22516

"Don't bother e-mailing; that gets you an automated response facility."

Customer support via email is non-existant, that's a fact.

[astrangerhere]

Originally Posted by spec

Which part exactly is not true?

Customer support via email is non-existant, that's a fact.

I actually got responses from both phone and email. Clearly, I am an exception, if everyone else is to be believed. Though I still don't understand people's aversion to just picking up the phone.

[spec]

Originally Posted by astrangerhere

I actually got responses from both phone and email. Clearly, I am an exception, if everyone else is to be believed. Though I still don't understand people's aversion to just picking up the phone.

It's not really an aversion, but certain things are better communicated in writing, so you dont have to spell them over the phone, like an address of a website, email addresses, isbn etc. Or how about a picture of the problem or other attachments? Sometimes you dont want to be on hold on the phone and dont need your issue taken care of right away, so email logically seems better way to ask for resolution.

[boswd]

Originally Posted by spec

It's not really an aversion, but certain things are better communicated in writing, so you dont have to spell them over the phone, like an address of a website, email addresses, isbn etc. Or how about a picture of the problem or other attachments? Sometimes you dont want to be on hold on the phone and dont need your issue taken care of right away, so email logically seems better way to ask for resolution.

but your's is not the only email they recieve, which I think most people tend to forget. They have to filter through x amount of emails just to get to yours.

With a phone call its contact with a human on the spot. I agree with astrangerhere.

[spec]

Originally Posted by boswd

but your's is not the only email they recieve, which I think most people tend to forget. They have to filter through x amount of emails just to get to yours.

With a phone call its contact with a human on the spot. I agree with astrangerhere.

let's say you just read a book and found a lot of typos. You want to help them fix it, so you take your time and copy and paste the problematic paragraphs, just to get an automated email that it's better for you to call. Would you call? What would you need the human on the spot for when you're done reading the book?

I agree with all these people:
http://www.google.com/search?hl=en&s...&aqi=&aql=&oq=

obviously it's all subjective

[m3write1day]

I thought there was a clause in there somewhere that said you could not offer it for a cheaper price in a different location or website.

[astrangerhere]

Originally Posted by spec

let's say you just read a book and found a lot of typos. You want to help them fix it, so you take your time and copy and paste the problematic paragraphs, just to get an automated email that it's better for you to call. Would you call? What would you need the human on the spot for when you're done reading the book?

I agree with all these people:
http://www.google.com/search?hl=en&s...&aqi=&aql=&oq=

obviously it's all subjective

There is actually a separate thread on the Nook Messageboards to report typos in the metadata. Problem solved. Alot of problems can be addressed using the website support of staff and other users.