Amazon tops in customer service among etailers

RockdaMan · 12-30-2010, 04:54 PM

Netflix tied, Apple just behind them.

(edit: I made the word etailers up. Its like email.)

Quote:

Among the online businesses tracked in ForeSee's E-Retail Satisfaction Index (U.S. Holiday Edition), Amazon, Netflix, QVC.com, Avon.com, LLBean.com, Newegg.com, and Apple.com were highest in customer satisfaction, each scoring 82 or more. Some computer and electronics retailers and mass merchants saw lower scores from 2009, contributing to the 1 percent overall drop. But a dozen sites altogether took home scores of 80 or higher.
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Customer satisfaction has a big influence on the success of a Web site, according to ForeSee. Visitors who said they were highly satifisfied with a site were found to be 60 percent more committed to the company's brand, 61 percent more likely to buy from the company online, 35 percent more likely to buy from it offline, and 64 percent more likely to recommend that retailer.

http://news.cnet.com/8301-1023_3-200...#ixzz19dOYHb7d

rcuadro · 12-30-2010, 05:00 PM

I believe it! They have been nothing but outstanding every time I call with a problem

Mungo · 12-30-2010, 05:42 PM

i concur. i've used them for years now and would recommend them to anybody.

And no, i don't work for them. i don't work for anybody.

Sydney's Mom · 12-30-2010, 07:36 PM

Me too. When I am in Chicago, my orders usually arrive in 24-hours. Even out here in the boonies (I am skiing in Idaho) they get here in 3-days. And they got my Kindle here in less than 48 hours, so I could give it to my husband for Christmas. I know there are a lot of Amazon-haters out there, but I just love them.

TallMomof2 · 12-30-2010, 08:58 PM

ITA, Amazon CS is the best! Every little problem has been fixed by friendly, helpful people.

CWatkinsNash · 12-30-2010, 09:16 PM

I agree as well. That's part of the reason I took the plunge and got a Kindle. For me the biggest difference between my experiences with Amazon and some other retailers is that other retailers often seem to immediately be on the defensive for even the tiniest problem, kind of like the goal is to determine why it's not their fault. Every interaction I've had with Amazon, it really felt like the goal is to solve the problem, no matter the reason.

daffy4u · 12-30-2010, 10:02 PM

Amazon is my favorite etailer.

RockdaMan · 12-30-2010, 11:11 PM

Quote:

Originally Posted by daffy4u

Amazon is my favorite etailer.

Thank you.

astra · 12-31-2010, 10:03 AM

Quote:

Originally Posted by daffy4u

Amazon is my favorite etailer.

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12-30-2010, 05:00 PM	#2
rcuadro Wizard Posts: 1,686 Karma: 874275 Join Date: Nov 2008 Location: Virginia Beach, VA Device: Kindle DX	I believe it! They have been nothing but outstanding every time I call with a problem

12-30-2010, 05:42 PM	#3
Mungo Junior Member Posts: 7 Karma: 10 Join Date: Dec 2010 Device: Kindle3	i concur. i've used them for years now and would recommend them to anybody. And no, i don't work for them. i don't work for anybody.

12-30-2010, 07:36 PM	#4
Sydney's Mom Wizard Posts: 2,896 Karma: 6995721 Join Date: Dec 2008 Location: Idaho, on the side of a mountain Device: Kindle Oasis, Fire 3d Gen and 5th Gen and Samsung Tab S	Me too. When I am in Chicago, my orders usually arrive in 24-hours. Even out here in the boonies (I am skiing in Idaho) they get here in 3-days. And they got my Kindle here in less than 48 hours, so I could give it to my husband for Christmas. I know there are a lot of Amazon-haters out there, but I just love them.

12-30-2010, 08:58 PM	#5
TallMomof2 Kindlephilia Posts: 2,017 Karma: 1139255 Join Date: Nov 2007 Location: Snowpacolypse 2010 Device: Too many to count	ITA, Amazon CS is the best! Every little problem has been fixed by friendly, helpful people.

12-30-2010, 09:16 PM	#6
CWatkinsNash IOC Chief Archivist Posts: 3,950 Karma: 53868218 Join Date: Dec 2010 Location: Fruitland Park, FL, USA Device: Meebook M7, Paperwhite 2021, Fire HD 8+, Fire HD 10+, Lenovo Tab P12	I agree as well. That's part of the reason I took the plunge and got a Kindle. For me the biggest difference between my experiences with Amazon and some other retailers is that other retailers often seem to immediately be on the defensive for even the tiniest problem, kind of like the goal is to determine why it's not their fault. Every interaction I've had with Amazon, it really felt like the goal is to solve the problem, no matter the reason.

12-30-2010, 10:02 PM	#7
daffy4u I'm Super Kindle-icious Posts: 6,734 Karma: 2434103 Join Date: Apr 2008 Location: Long Drive, Calinadia Candafornia Device: KDXG, KT, Oasis	Amazon is my favorite etailer.