Fed-Ex email anyone? - Page 8

ricdiogo · 12-13-2007, 03:32 PM

Ordered November 26th. No email yet.

Loopy65 · 12-13-2007, 04:54 PM

Quote:

Originally Posted by Sparrow

Thanks Diablo.

My Fed Ex page just updated! The CyBook is in Aubervilliers (France), and should be here tomorrow morning.
So at least the order hasn't disappeared and is back on track, which is good.
But still no reply to my emails, so dunno what the problem was.
Hopefully this was just a glitch, and it's plain sailing from here on.

Awesome news Sparrow! .. glad it's not disappeared into cyberspace! ..
keep us updated!!

Loopy

SandySchwab · 12-13-2007, 05:07 PM

Hi all, since this seems to be a good place for a newbie to join in ...

Quote:

Originally Posted by leeloo

And now I'm in Paris. So delivery tomorrow (to a neighbouring country) is not out of the question. Cool.

It seems our Cybooks are sharing a truck ride, Leeloo: mine has just arrived in Paris as well. Now I just need to make sure somebody is at home tomorrow morning to receive the package!

I have to say, though, that with all the negative comments about the device mounting up and with Bookeen disastrously bad at keeping their customers informed, I'm starting to get a little bit worried. 450 Euros is a lot of money, and I would really hate if it would turn out to be money down the drain. Argh!

GoneNova · 12-13-2007, 05:55 PM

Quote:

Originally Posted by adelheid

Could it be the black cover is the one that M-Edge is selling?

I went over to their site, and it looks exactly like the case I got. They want $54.99 for their case, but I only paid $39.95 to Bookeen. If it's the same case, I got a good deal.

I really am enjoying this reader. I've been reading on a PocketPC for years,and I have to stop myself from touching the screen to turn pages. The button is a little stiff, but I'm starting to get the hang of it. The screen is a lot easier on the eyes, and my rechargeable Great Point Light works with the case, so I don't miss the backlighting so much. After the first charge I read the manual, and the device froze up. After a little panic attack, I got it going again, and it hasn't happened since. Syncing with Mobi reader is flawless, and the RSS feeds work great.

sirverdemer · 12-14-2007, 01:51 AM

Hi people!
I've been reading this forum for a while now, but never posted. Just wanted to thank everbody for input and reviews and what not (helped a lot to decide on which machine I was going to get)

*BUT* I still haven´t got it

I'm at order #5878 and still no email from FedEx... damn yous Bookeen!
Well then, have fun, and hopefullly today I'll get the long awaited email...

leeloo · 12-14-2007, 03:07 AM

Quote:

Originally Posted by SandySchwab

It seems our Cybooks are sharing a truck ride, Leeloo: mine has just arrived in Paris as well. ...
I have to say, though, that with all the negative comments about the device mounting up and with Bookeen disastrously bad at keeping their customers informed, I'm starting to get a little bit worried.

I made it to Basel overnight "for clearance", so we'll find out what the Swiss customs think of it all. I agree that it's a pity Bookeen isn't a bit more communicative. A post on the blog like this:

We're swamped! So many of you have ordered Cybooks -- far more than we'd dared dream -- that we're behind in shipping orders. It didn't help that a simple programming error on the website -- too many late nights debugging the firmware! -- meant lots of you were expecting something shortly after the 5th of December.

So here's what's happening. We are pushing our manufacturer to ship to us as fast as it can. The Cybooks arrive in France in batches of a few thousand which we, and the fabulous temps we've hired ("Merci, Jean-Luc!") then unpack, test, load the software, test again, and then repack into the separate orders for you patient folks. At this point we send the address details to Fedex and you get your tracking email. Please note, the "Estimated delivery" time Fedex puts on their site at this point is arbitrary. Then, sometime in the next 48 hours (often sooner) Fedex actually picks the packages up and the tracking site will update with a new delivery estimate. We chose Fedex because they are the best of the global logistics providers for our situation, but the vagaries of international shipping and customs procedures mean that any delivery time will only be an estimate. Although we have noticed a tendency for the packages to be slightly early rather than very late!

In short, please bear with us while we try to catch up. We really are doing our best to keep faith with all of you who have made -- are making! -- the Cybook a great success.

PS Please help us get the word out to other Bookeen customers who might have concerns.

(a complete fantasy on my part) wouldn't (didn't) take long to write and would have made me, at least, feel better about things.

HappyMartin · 12-14-2007, 03:09 AM

Received a call from the courier company this morning and they will deliver at 15h00 today

leeloo · 12-14-2007, 03:12 AM

Quote:

Originally Posted by leeloo

I made it to Basel overnight "for clearance"

And now I'm in transit from Basel! Perhaps I should post more...

ashalan · 12-14-2007, 03:19 AM

Quote:

Originally Posted by leeloo

And now I'm in transit from Basel! Perhaps I should post more...

Hey leeloo, mine was in transit in Basel at almost exactly the same time on Wednesday and the FedEx man rang at 13:40 (here in Berne).

So you might wanna make sure to go nowhere today

HarryT · 12-14-2007, 03:31 AM

Quote:

Originally Posted by SandySchwab

...with all the negative comments about the device mounting up...

Are we reading the same forum? I'm not seeing "negative comments about the device mounting up". More "it's a great device, but it would be perfect if..." type comments

.

diabloNL · 12-14-2007, 04:22 AM

Bookeen said all Cybook's ordered in November will ship this week, but I'm starting to believe they won't make it.

leeloo · 12-14-2007, 04:26 AM

Quote:

Originally Posted by ashalan

Hey leeloo, mine was in transit in Basel at almost exactly the same time on Wednesday and the FedEx man rang at 13:40 (here in Berne).

So you might wanna make sure to go nowhere today

It's here! Now we move to the First Impressions thread (:

diabloNL · 12-14-2007, 05:50 AM

Are there already people with an email who ordered around 28 November?

Moonraker · 12-14-2007, 06:02 AM

Woo Hooooo! - mine has just been delivered by the FedEx man. I was completely taken by surprise because I have received no email from Bookeen.

I ordered the Gen 3 on 21st November and my order number is 556X.

It came with the tan case.

I have just started charging it which I understand takes about 3 hours.

Sparrow · 12-14-2007, 06:13 AM

My FedEx tracking page has just come up with "Customer not available or business closed - Signature required " and they'll try again on Monday.
But I'm here; haven't been out all morning, and there's no card or nothing near my front door saying they tried to deliver!

Rang up their customer services, and they said they'll look into and call me back within the hour.

Maybe I'll just stick with pbooks.

12-14-2007, 01:51 AM	#110
sirverdemer Junior Member Posts: 2 Karma: 10 Join Date: Dec 2007 Location: Marbrug, Germany Device: Cybook Gen 3 (hopefully)	waiting and waiting and waiting... Hi people! I've been reading this forum for a while now, but never posted. Just wanted to thank everbody for input and reviews and what not (helped a lot to decide on which machine I was going to get) BUT I still haven´t got it I'm at order #5878 and still no email from FedEx... damn yous Bookeen! Well then, have fun, and hopefullly today I'll get the long awaited email...

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12-13-2007, 03:32 PM	#106
ricdiogo Gutenberger Posts: 142 Karma: 700 Join Date: Jul 2007 Location: Lisbon, Portugal Device: Cybook Gen 3	Ordered November 26th. No email yet.

12-14-2007, 03:09 AM	#112
HappyMartin Martin Kristiansen Posts: 1,546 Karma: 8480958 Join Date: Aug 2007 Location: Johannesburg Device: Kindle International Ipad 2	Received a call from the courier company this morning and they will deliver at 15h00 today

12-14-2007, 04:22 AM	#116
diabloNL Gadget Force® Posts: 705 Karma: 2733 Join Date: Jun 2006 Location: The Netherlands Device: Sony PRS-300 + Cybook with funny screen :P	Bookeen said all Cybook's ordered in November will ship this week, but I'm starting to believe they won't make it.

12-14-2007, 05:50 AM	#118
diabloNL Gadget Force® Posts: 705 Karma: 2733 Join Date: Jun 2006 Location: The Netherlands Device: Sony PRS-300 + Cybook with funny screen :P	Are there already people with an email who ordered around 28 November?

12-14-2007, 06:02 AM	#119
Moonraker Addict Posts: 314 Karma: 1002965 Join Date: Mar 2006 Location: UK Device: ILiad. Gen 3, PocketBook 360, Kobo Aura HD, Kindle Oasis 2	Woo Hooooo! - mine has just been delivered by the FedEx man. I was completely taken by surprise because I have received no email from Bookeen. I ordered the Gen 3 on 21st November and my order number is 556X. It came with the tan case. I have just started charging it which I understand takes about 3 hours.

12-14-2007, 06:13 AM	#120
Sparrow Wizard Posts: 4,395 Karma: 1358132 Join Date: Nov 2007 Location: UK Device: Palm TX, CyBook Gen3	My FedEx tracking page has just come up with "Customer not available or business closed - Signature required " and they'll try again on Monday. But I'm here; haven't been out all morning, and there's no card or nothing near my front door saying they tried to deliver! Rang up their customer services, and they said they'll look into and call me back within the hour. Maybe I'll just stick with pbooks.