Bookeen website down? - Page 3

leeloo · 12-06-2007, 02:38 PM

Did we puzzle out how the numbering worked? It would be nice to think there are three thousand new Cybooks making their way by barge up the Seine to be repackaged by eager, beret-sporting Bookeeneurs.

JSWolf · 12-06-2007, 02:41 PM

Quote:

Originally Posted by Loopy65

yup mine disappeared too! .. maybe they just took it off so that all of us who keep checking has something to see!! lol .. maybe they're playing a 'spot the difference' game with us! .. watch that space closely! ..

you read the post on the other thread that the 'cybooks' (hmm what's a 'group' of cybooks called?!) have left the factory and are due to be shipped on monday? ..

Loopy

That means I was right and they won't have shipped on the 5th as expected. I think Bookeen should just stop putting up dates as they don't actually end up getting it right.

rixte · 12-06-2007, 03:42 PM

Quote:

Originally Posted by JSWolf

That means I was right and they won't have shipped on the 5th as expected. I think Bookeen should just stop putting up dates as they don't actually end up getting it right.

Well technically, they never actually said they would ship *on* the 5th, just that they were expected to ship between the 5th and the (12th, I think? Or 10th). So if they make the Monday shipping date, they'll have met their promised target.

Loopy65 · 12-06-2007, 04:17 PM

Quote:

Originally Posted by rixte

Well technically, they never actually said they would ship *on* the 5th, just that they were expected to ship between the 5th and the (12th, I think? Or 10th). So if they make the Monday shipping date, they'll have met their promised target.

my order had 'shipping date' and the date showed as 5th December .. i think that was them making a commitment .. ho hum ..

Loopy

ashalan · 12-06-2007, 04:18 PM

It just keeps amazing me how many companies decide to go the way of 'as little communication as possible'.

How hard would it have been for Bookeen to inform all people that were supposed to have their Cybook shipped on Dec 5th via e-mail that they are late?

Instead they have to face dozens of e-mails by customers inquiring about the shipment, which they then can only answer in hurried manner by a copy-paste standard text (which, if I may say so, is rather vague ... I can read between the lines what they are trying to express, yet that is not exactly what the sentences say).

A little bit of communication goes a long way.

rixte · 12-06-2007, 04:22 PM

Quote:

Originally Posted by Loopy65

my order had 'shipping date' and the date showed as 5th December .. i think that was them making a commitment .. ho hum ..

Loopy

Mine did, too - but that's fairly standard for any prospective shipping. At the actual ordering time - and until they changed it to reflect the current dates for new orders - they always said that it would be between the two dates, not on the first of those dates.

It would have been nice if they'd updated the actual shipping date as they received more information, rather than simply eliminating it, but I don't think it really comes across as a committment.

Sparrow · 12-06-2007, 04:30 PM

Quote:

Originally Posted by leeloo

Did we puzzle out how the numbering worked? It would be nice to think there are three thousand new Cybooks making their way by barge up the Seine to be repackaged by eager, beret-sporting Bookeeneurs.

Not sure, it should be first come first served.
My order went in 16th Nov and got an order id in the low 5000s; but I think other people ordered later and got a lower number :wry:
But maybe I'll still get mine before them anyway

leeloo · 12-06-2007, 04:44 PM

Quote:

Originally Posted by Sparrow

My order went in 16th Nov and got an order id in the low 5000s; but I think other people ordered later and got a lower number

FWIW, I ordered on the 8th for 4590. And I might be in Paris next Thursday for a day - perhaps if I popped down to the 13e...

Lots of info for customers would be a very Business 2.0 thing for Bookeen to do. But it's easy for us to offer advice from the sidelines. (And, yes, that is the whole point...)

Krystian Galaj · 12-06-2007, 07:36 PM

Mine was 2595, and I got the Cybook in the first batch, a month ago, so maybe they're going in packs of 3000.

Of course, some people may have ordered multiple devices.

kkingdon · 12-06-2007, 07:41 PM

Everyone seems to assume that the order IDs are allocated in a monotonically-increasing fashion. I kind of doubt that there were 3000 Cybooks in the first order batch. (Of course, I don't expect Bookeen to tell us how many they've sold.)

Ortep · 12-07-2007, 03:21 AM

My order was 2428 on the first Sunday they opened the shop. That was at about 10 am . I know of somebody who placed an order a few minutes after me and his number was 3 higher. The next day people were getting numbers in the high 2000 range. Later that week the went into the 3000. So it seems they are simply counting. But I guess they did not start a zero. A start at 2000 seems reasonable. Or perhaps there were some big preorders from shops or resellers.

HarryT · 12-07-2007, 03:24 AM

Quote:

Originally Posted by Ortep

My order was in the low 2000 range. I know of somebody who placed an order a few minutes after me and his number was 5 or 6 higher. The next day people were getting numbers in the high 2000 range. Later that week the went into the 3000. So it seems they are simply counting. But I guess they did not start a zero

They could very well have been carrying on the count from sales of the originial CyBook, of course.

Ortep · 12-07-2007, 03:29 AM

Quote:

Originally Posted by HarryT

They could very well have been carrying on the count from sales of the originial CyBook, of course.

That sounds reasonable. But that means they already have outsold the original Cybook with order numbers over 7000 now

HarryT · 12-07-2007, 03:53 AM

Quote:

Originally Posted by Ortep

That sounds reasonable. But that means they already have outsold the original Cybook with order numbers over 5000 now

Oh, I'm absolutely certain they have! The original CyBook (of which I have one) was NEVER anything more than a "specialist" device; certainly never attracted the attention and mass orders that the Gen3 is going.

It was nice in many ways. It was a generic Windows CE machine which could run multiple programs, and Bookeen's approach was to install pretty much every bookreading application they could find on it, so it would read lots of different formats. It would also work with Wifi PCMCIA cards, and had IE, so you could use it for web browsing, etc.

The main downside was the lousy battery life. 4h at best for reading; about 90 minutes for WiFi use.

Sparrow · 12-07-2007, 10:39 AM

The Booken site isn't letting me log in

- is it just me?

12-07-2007, 03:21 AM	#41
Ortep Fanatic Posts: 527 Karma: 470 Join Date: Sep 2007 Location: The Netherlands Device: Kindle Oasis	My order was 2428 on the first Sunday they opened the shop. That was at about 10 am . I know of somebody who placed an order a few minutes after me and his number was 3 higher. The next day people were getting numbers in the high 2000 range. Later that week the went into the 3000. So it seems they are simply counting. But I guess they did not start a zero. A start at 2000 seems reasonable. Or perhaps there were some big preorders from shops or resellers. Last edited by Ortep; 12-07-2007 at 03:27 AM. Reason: The numbers were corrected

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12-06-2007, 02:38 PM	#31
leeloo multipass Posts: 34 Karma: 10 Join Date: Dec 2007 Device: Cybook Gen 3	Did we puzzle out how the numbering worked? It would be nice to think there are three thousand new Cybooks making their way by barge up the Seine to be repackaged by eager, beret-sporting Bookeeneurs.

12-06-2007, 04:18 PM	#35
ashalan Connoisseur Posts: 59 Karma: 405 Join Date: Nov 2007 Location: Berne, Switzerland Device: Cybook Gen3	It just keeps amazing me how many companies decide to go the way of 'as little communication as possible'. How hard would it have been for Bookeen to inform all people that were supposed to have their Cybook shipped on Dec 5th via e-mail that they are late? Instead they have to face dozens of e-mails by customers inquiring about the shipment, which they then can only answer in hurried manner by a copy-paste standard text (which, if I may say so, is rather vague ... I can read between the lines what they are trying to express, yet that is not exactly what the sentences say). A little bit of communication goes a long way.

12-06-2007, 07:36 PM	#39
Krystian Galaj Guru Posts: 820 Karma: 11012 Join Date: Nov 2007 Location: Warsaw, Poland Device: Bookeen Cybook	Mine was 2595, and I got the Cybook in the first batch, a month ago, so maybe they're going in packs of 3000. Of course, some people may have ordered multiple devices.

12-06-2007, 07:41 PM	#40
kkingdon Enthusiast Posts: 36 Karma: 232 Join Date: Nov 2007 Location: Hayward, CA, US Device: Cybook Gen3, Kindle Paperwhite	Everyone seems to assume that the order IDs are allocated in a monotonically-increasing fashion. I kind of doubt that there were 3000 Cybooks in the first order batch. (Of course, I don't expect Bookeen to tell us how many they've sold.)

12-07-2007, 10:39 AM	#45
Sparrow Wizard Posts: 4,395 Karma: 1358132 Join Date: Nov 2007 Location: UK Device: Palm TX, CyBook Gen3	The Booken site isn't letting me log in - is it just me?