How to give Kindle 3 feedback to Amazon?

Starko · 11-28-2010, 12:08 PM

I think that many people would like to let Amazon know what they think about Kindle 3, some would probably like submit feature requests and bug reports.

Does Amazon have any dedicated K3 feedback channel other than reviews? Is there a special page with a feedback form or an email address?

rcuadro · 11-28-2010, 01:40 PM

Have you looked at kindle-feedback@amazon.com ? One of the Kindle screen saver pics has it.
You can also email kindledx-feedback@amazon.com

rcuadro · 11-28-2010, 01:41 PM

Oh, I do sent emails to the feed back email addy when I need to so, since there is a way to do it there is not an option for me to answer your poll correctly

Starko · 11-28-2010, 02:06 PM

Thanks for the email address. I applied the Screen saver hack and removed all original screen saver pics immideately... that will teach me

Yes i wish i had added that option to the poll...

daffy4u · 11-28-2010, 02:07 PM

In addition to what rcuardo stated, there is special Kindle Customer Support. The link is in my sig. You have the option to email them or have them call you on the phone.

reech · 11-28-2010, 04:55 PM

Yup, I did so with some suggestions, got a nice mail back

duckeedoug · 11-28-2010, 06:59 PM

I have no doubt that Amazon has key individuals looking at this forum for bugs and suggestion, but it would be nice to have a more formal process that is easily tracked

rcuadro · 11-28-2010, 07:20 PM

Quote:

Originally Posted by duckeedoug

I have no doubt that Amazon has key individuals looking at this forum for bugs and suggestion, but it would be nice to have a more formal process that is easily tracked

Can you imagine how hard it would be to track what every Tom, Dick, and Harry suggested? Insane!

Starko · 11-29-2010, 07:01 AM

Quote:

Originally Posted by daffy4u

In addition to what rcuardo stated, there is special Kindle Customer Support. The link is in my sig.

Thanks. For some irrational reason submitting an official feedback form feels (to me at least) much better than sending an email. I immediately reported 2 issues. Very curious about reply.

Quote:

Can you imagine how hard it would be to track what every Tom, Dick, and Harry suggested?

Sure i can. Amazon one of the pioneers of Internet business and they know that keeping track of what people are writing on fora like this one can make a product or break it. If someone on the product/development team is either passionate about Kindle and want to make it the best ereader there is or just interested in sales figures all s/he has to do is skim this forum every other day for some great ideas or obvious bugs and blunders. I would think that most of the bug reports and corresponding firmware fixes originated here on MobileRead.

View Poll Results: Would you send a bug report or a feature request if you could?
Yes	27	100.00%
No	0	0%
Voters: 27. You may not vote on this poll

11-28-2010, 12:08 PM	#1
Starko Zealot Posts: 123 Karma: 998177 Join Date: Aug 2010 Device: Kindle 3	How to give Kindle 3 feedback to Amazon? I think that many people would like to let Amazon know what they think about Kindle 3, some would probably like submit feature requests and bug reports. Does Amazon have any dedicated K3 feedback channel other than reviews? Is there a special page with a feedback form or an email address?

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11-28-2010, 01:40 PM	#2
rcuadro Wizard Posts: 1,686 Karma: 874275 Join Date: Nov 2008 Location: Virginia Beach, VA Device: Kindle DX	Have you looked at kindle-feedback@amazon.com ? One of the Kindle screen saver pics has it. You can also email kindledx-feedback@amazon.com

11-28-2010, 01:41 PM	#3
rcuadro Wizard Posts: 1,686 Karma: 874275 Join Date: Nov 2008 Location: Virginia Beach, VA Device: Kindle DX	Oh, I do sent emails to the feed back email addy when I need to so, since there is a way to do it there is not an option for me to answer your poll correctly

11-28-2010, 02:06 PM	#4
Starko Zealot Posts: 123 Karma: 998177 Join Date: Aug 2010 Device: Kindle 3	Thanks for the email address. I applied the Screen saver hack and removed all original screen saver pics immideately... that will teach me Yes i wish i had added that option to the poll...

11-28-2010, 02:07 PM	#5
daffy4u I'm Super Kindle-icious Posts: 6,734 Karma: 2434103 Join Date: Apr 2008 Location: Long Drive, Calinadia Candafornia Device: KDXG, KT, Oasis	In addition to what rcuardo stated, there is special Kindle Customer Support. The link is in my sig. You have the option to email them or have them call you on the phone.

11-28-2010, 04:55 PM	#6
reech Connoisseur Posts: 97 Karma: 132 Join Date: Sep 2009 Device: Sony eReader PRS-600	Yup, I did so with some suggestions, got a nice mail back

11-28-2010, 06:59 PM	#7
duckeedoug Zealot Posts: 122 Karma: 160 Join Date: Mar 2008 Device: Sony PRS 505	I have no doubt that Amazon has key individuals looking at this forum for bugs and suggestion, but it would be nice to have a more formal process that is easily tracked