HELP! 'Decryption Failed' Message

dashto · 10-29-2010, 10:28 AM

Bought a new book today, downloaded the 1.7.1 desktop last night, for my first gen Kobo.

When syncing, the application crashed, had to reload it.

When the book popped up on my reader, right after the reload, it's 'there', but I can't read it. On each page it says 'Decryption failed! Try resyncing your library'

I've resynced, twice, no progress. Same message, can't read it

What to do?

Thanks!
Ian

dashto · 10-29-2010, 10:32 AM

Actually correction, now all books read 'Decryption failed! Try resyncing your library'

Crud.

dmacmart · 10-29-2010, 12:28 PM

I had this happen - what I had to do was log out of my Kobo account on my desktop and then log back in, and then Sync. Hope it works for you.

crazymum6248 · 12-21-2010, 06:51 PM

Thank you so much, your suggestion worked perfectly and now I am a very happy person. Being from Australia I get frustrated quickly having to call the support number, time difference is an issue when you don't want to hang on for long periods at night. I ran an upgrade as suggested on my borders account but didn't think to sign in/out of my account to get it to activate so thanks for this option that's obviously all that was needed.

Quote:

Originally Posted by dmacmart

I had this happen - what I had to do was log out of my Kobo account on my desktop and then log back in, and then Sync. Hope it works for you.

10-29-2010, 10:28 AM	#1
dashto Member Posts: 12 Karma: 10 Join Date: May 2010 Device: Kobo eReader	HELP! 'Decryption Failed' Message Bought a new book today, downloaded the 1.7.1 desktop last night, for my first gen Kobo. When syncing, the application crashed, had to reload it. When the book popped up on my reader, right after the reload, it's 'there', but I can't read it. On each page it says 'Decryption failed! Try resyncing your library' I've resynced, twice, no progress. Same message, can't read it What to do? Thanks! Ian

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10-29-2010, 10:32 AM	#2
dashto Member Posts: 12 Karma: 10 Join Date: May 2010 Device: Kobo eReader	Actually correction, now all books read 'Decryption failed! Try resyncing your library' Crud.

10-29-2010, 12:28 PM	#3
dmacmart Fanatic Posts: 534 Karma: 696908 Join Date: Jul 2010 Location: Ottawa Canada Device: Kobo Mini, Glo, Arc, H2O, iPhone, iPad 2, (husband)Touch	I had this happen - what I had to do was log out of my Kobo account on my desktop and then log back in, and then Sync. Hope it works for you.