Kobo store question

terraskye · 10-02-2010, 12:50 PM

I just noticed this but is the Kobo store in USD currency? I thought this was a Canadian site or did I accidentally switch the currency?? If so, how do I fix this please.

TIA

SameerH · 10-02-2010, 03:13 PM

Kobo's a globale eReading service, so we support multiple currencies. The site determines first based on IP address where you are, and then serves up a currency (and content) which is appropriate for that region.

If you have a credit card in the system, the site will prefer to determine your region based on the billing address of that credit card, and ignores the IP.

Are you either on a US network somewhere, or have a US credit card in the system?

terraskye · 10-02-2010, 03:17 PM

Quote:

Originally Posted by SameerH

Kobo's a globale eReading service, so we support multiple currencies. The site determines first based on IP address where you are, and then serves up a currency (and content) which is appropriate for that region.

If you have a credit card in the system, the site will prefer to determine your region based on the billing address of that credit card, and ignores the IP.

Are you either on a US network somewhere, or have a US credit card in the system?

Sameer,
I have a Canadian credit card associated with my account and i thought for sure that my last ebook purchased was CDN currency too.

Can this be fixed?

PeterT · 10-02-2010, 05:21 PM

Fiona; any chance you could supply your IP address in case this is an incorrect mapping of IP to country. If you feel safer, omit the final three digits of the IP address (ie supply it as 192.234.124.xxx).

terraskye · 10-02-2010, 05:30 PM

Quote:

Originally Posted by PeterT

Fiona; any chance you could supply your IP address in case this is an incorrect mapping of IP to country. If you feel safer, omit the final three digits of the IP address (ie supply it as 192.234.124.xxx).

Its 70.74.221.xxx which when i check correlates with my city and internet provider.....very strange

PeterT · 10-02-2010, 06:18 PM

Yep; so far all the tools I have tried do show you as in Canada.

The mystery continues!

taming · 10-02-2010, 07:46 PM

Do you (or someone in your family) ever use something like Hot Spot Shield? I have left my VPN proggie on accidentally and had Kobo think I am in the US. It's a good thing when I want to watch episodes of Project Runway on the Lifetime Network in the US, not so great when I want to buy books.

terraskye · 10-02-2010, 08:00 PM

Quote:

Originally Posted by taming

Do you (or someone in your family) ever use something like Hot Spot Shield? I have left my VPN proggie on accidentally and had Kobo think I am in the US. It's a good thing when I want to watch episodes of Project Runway on the Lifetime Network in the US, not so great when I want to buy books.

Nope..not even sure what that is....it did seem to fix itself though so I could get some books tonight

thank goodness

ficbot · 10-03-2010, 12:43 AM

Quote:

Originally Posted by SameerH

Kobo's a globale eReading service, so we support multiple currencies. The site determines first based on IP address where you are, and then serves up a currency (and content) which is appropriate for that region. If you have a credit card in the system, the site will prefer to determine your region based on the billing address of that credit card, and ignores the IP.

Yes, this is how it was explained to me when I did my first interview for Teleread with Michael Serbinis. I was asking about purchasing ebooks while on vacation---for example, if I go visit my sister in the US and want to purchase a book while I am there, what will happen? And he said that it will use her IP address unless I log in, in which case my saved information will trump that and I will get the website version I usually see. So I guess if you want to avoid problems, always log in before you shop?

PeterT · 10-03-2010, 12:51 AM

Recently my wife and I took a trip to Britain, and she ran out of reading material for her Kobo while there.

She was able to go to http://www.kobobooks.com, enter her account information and purchase extra books. Of course, we also installed the Kobo client and ADE on the PC we had access to there.

SameerH · 10-03-2010, 01:00 PM

Quote:

Originally Posted by terraskye

Sameer,
I have a Canadian credit card associated with my account and i thought for sure that my last ebook purchased was CDN currency too.

Can this be fixed?

Very strange, it should not show you USD then.

As some others have mentioned, if you're logged in and browsing, the IP is ignored so that should not have any affect regardless of whether you are VPN'd in to foreign lands or using hotspot shield etc.

I'll ask the guys on that side of the office if they are experiencing any anomalies.

SensualPoet · 10-03-2010, 04:29 PM

This is my experience too: using Hotspot Shield from Toronto to mimic a California address, kobobooks presents me the Canadian catalog and prices.

SameerH · 10-03-2010, 04:41 PM

Quote:

Originally Posted by SensualPoet

This is my experience too: using Hotspot Shield from Toronto to mimic a California address, kobobooks presents me the Canadian catalog and prices.

Were you logged in? If so, that's expected.

10-02-2010, 12:50 PM	#1
terraskye Groupie Posts: 176 Karma: 9738 Join Date: Sep 2010 Location: Edmonton Alberta, Canada Device: Mine:Kindle 3(wifi)Sony PRS-300(died)His: Sony Prs-300	Kobo store question I just noticed this but is the Kobo store in USD currency? I thought this was a Canadian site or did I accidentally switch the currency?? If so, how do I fix this please. TIA

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10-02-2010, 03:13 PM	#2
SameerH Product Manager Posts: 487 Karma: 590887 Join Date: May 2010 Location: Toronto Device: Kobo Aura H2O	Kobo's a globale eReading service, so we support multiple currencies. The site determines first based on IP address where you are, and then serves up a currency (and content) which is appropriate for that region. If you have a credit card in the system, the site will prefer to determine your region based on the billing address of that credit card, and ignores the IP. Are you either on a US network somewhere, or have a US credit card in the system?

10-02-2010, 05:21 PM	#4
PeterT Grand Sorcerer Posts: 13,271 Karma: 78869092 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	Fiona; any chance you could supply your IP address in case this is an incorrect mapping of IP to country. If you feel safer, omit the final three digits of the IP address (ie supply it as 192.234.124.xxx).

10-02-2010, 06:18 PM	#6
PeterT Grand Sorcerer Posts: 13,271 Karma: 78869092 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	Yep; so far all the tools I have tried do show you as in Canada. The mystery continues!

10-02-2010, 07:46 PM	#7
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	Do you (or someone in your family) ever use something like Hot Spot Shield? I have left my VPN proggie on accidentally and had Kobo think I am in the US. It's a good thing when I want to watch episodes of Project Runway on the Lifetime Network in the US, not so great when I want to buy books.

10-03-2010, 12:51 AM	#10
PeterT Grand Sorcerer Posts: 13,271 Karma: 78869092 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	Recently my wife and I took a trip to Britain, and she ran out of reading material for her Kobo while there. She was able to go to http://www.kobobooks.com, enter her account information and purchase extra books. Of course, we also installed the Kobo client and ADE on the PC we had access to there.

10-03-2010, 04:29 PM	#12
SensualPoet Wizard Posts: 2,302 Karma: 2607151 Join Date: Nov 2009 Location: Toronto Device: Kobo Aura HD, Kindle Paperwhite, Asus ZenPad 3, Kobo Glo	This is my experience too: using Hotspot Shield from Toronto to mimic a California address, kobobooks presents me the Canadian catalog and prices.