Kindle problem with collections

DMB · 09-13-2010, 07:08 PM

I've had my Kindle 3 (my first ever ebook) for about a week now. It seemed to be going swimmingly. I had bought a few books from Amazon and downloaded free ones from Amazon, Gutenberg and some universities.

I didn't have more than about 40 books on the Kindle. I started straight away creating collections and that apparently posed no problems (apart from the usual moan about lack of hierarchy). Today I was sitting at 36 thousand feet in a plane. I had been reading my Kindle in its cover. I laid it down on the seat next to me for about 20 minutes. When I picked it up and switched it back on again, the home page looked the same, but I couldn't open any of the collections. Nor could I start a new collection. The problem has persisted back at ground level.

I sent an email to UK customer support (it was too late to ring them today). I wondered if anyone here might have any ideas.

Tiersten · 09-13-2010, 07:13 PM

You tried resetting it? (Slide and hold power button for 20 secs)

DMB · 09-13-2010, 08:08 PM

Yes. But it didn't change the situation.

whitearrow · 09-13-2010, 09:31 PM

Does it work when you sort by author or title? If no, the problem isn't collections

If yes, it sounds like you have a corrupted collections file. You might try deleting the collections.json file from the System folder, restart and see what happens.

TheKindleWorm · 09-14-2010, 02:44 AM

Have you connected the Kindle to wifi or 3G since the incident and done a sync? Sometimes this can clear oddities? Otherwise I'd try a reboot.

DMB · 09-14-2010, 11:41 AM

I spoke to CS and it turns out that I wasn't taking long enough over resets. It now seems OK.

09-13-2010, 07:08 PM	#1
DMB Old Git Posts: 958 Karma: 1840790 Join Date: Aug 2010 Location: Switzerland (mostly) Device: Two kindle PWs wifi, kindle fire, iPad3 wifi	Kindle problem with collections I've had my Kindle 3 (my first ever ebook) for about a week now. It seemed to be going swimmingly. I had bought a few books from Amazon and downloaded free ones from Amazon, Gutenberg and some universities. I didn't have more than about 40 books on the Kindle. I started straight away creating collections and that apparently posed no problems (apart from the usual moan about lack of hierarchy). Today I was sitting at 36 thousand feet in a plane. I had been reading my Kindle in its cover. I laid it down on the seat next to me for about 20 minutes. When I picked it up and switched it back on again, the home page looked the same, but I couldn't open any of the collections. Nor could I start a new collection. The problem has persisted back at ground level. I sent an email to UK customer support (it was too late to ring them today). I wondered if anyone here might have any ideas.

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09-13-2010, 07:13 PM	#2
Tiersten Guru Posts: 987 Karma: 8641 Join Date: Sep 2010 Device: Kindle 3G+WiFi	You tried resetting it? (Slide and hold power button for 20 secs)

09-13-2010, 08:08 PM	#3
DMB Old Git Posts: 958 Karma: 1840790 Join Date: Aug 2010 Location: Switzerland (mostly) Device: Two kindle PWs wifi, kindle fire, iPad3 wifi	Yes. But it didn't change the situation.

09-13-2010, 09:31 PM	#4
whitearrow Guru Posts: 808 Karma: 2260766 Join Date: Apr 2008 Device: Kindle Oasis 2	Does it work when you sort by author or title? If no, the problem isn't collections If yes, it sounds like you have a corrupted collections file. You might try deleting the collections.json file from the System folder, restart and see what happens.

09-14-2010, 02:44 AM	#5
TheKindleWorm Guru Posts: 860 Karma: 177868 Join Date: Aug 2010 Location: East Anglia UK Device: Kindle 3G, iPhone 3G, iPod 4G, PB 360, Sony 600 sold, Kindle 2i sold	Have you connected the Kindle to wifi or 3G since the incident and done a sync? Sometimes this can clear oddities? Otherwise I'd try a reboot.

09-14-2010, 11:41 AM	#6
DMB Old Git Posts: 958 Karma: 1840790 Join Date: Aug 2010 Location: Switzerland (mostly) Device: Two kindle PWs wifi, kindle fire, iPad3 wifi	I spoke to CS and it turns out that I wasn't taking long enough over resets. It now seems OK.