Something's wrong with my kobo screen?

haseya07 · 09-10-2010, 10:41 AM

I haven't used it in 2 weeks coz i was busy and when I opened it a while ago, this is what happened.

http://img.photobucket.com/albums/v3...7/kobosira.jpg

I have never dropped it and I always keep it in a soft sleeve. I'm not from canada, and I just asked my sister to buy me one and ship it to me here in the Philippines, so going to the store to have it looked is out of the question.

Any help? What should I do?

bill_mchale · 09-10-2010, 10:53 AM

Well, I am hardly a Kobo expert, but a couple of thoughts.

1. Is this the battery properly charged?
2. Have you tried resetting the device?

--
Bill

haseya07 · 09-10-2010, 11:06 AM

@bill: Yes, the last time I used it, I charged it to full and left it powered off. And I also tried reseting it via the menu option and the one using a pin. It didn't work. I'm pretty desperate right now.

timlegge · 09-10-2010, 11:15 AM

Quote:

Originally Posted by haseya07

@bill: Yes, the last time I used it, I charged it to full and left it powered off. And I also tried reseting it via the menu option and the one using a pin. It didn't work. I'm pretty desperate right now.

Contact support. I had a kobo replaced that had a much smaller screen issue than that...

Tim

haseya07 · 09-10-2010, 11:18 AM

Quote:

Originally Posted by timlegge

Contact support. I had a kobo replaced that had a much smaller screen issue than that...

Tim

I did, and I'm waiting for a reply. I really hope they do something about it. I love my kobo.

bill_mchale · 09-10-2010, 02:00 PM

Quote:

Originally Posted by haseya07

@bill: Yes, the last time I used it, I charged it to full and left it powered off. And I also tried reseting it via the menu option and the one using a pin. It didn't work. I'm pretty desperate right now.

If it has been two weeks since your last use, its possible that the battery did drain in that period (if it was left in standby as opposed to completely powered off).

I guess the question is, is the screen image you posted what happened when you turned the reader on, or is it simply what you had when you picked it up and you couldn't get it to change?

--
Bill

J. Strnad · 09-18-2010, 04:11 PM

Looks a lot like my broken screen. See https://www.mobileread.com/forums/showthread.php?t=98667

I have the same story: Mine was in a case, inside my briefcase, and wasn't subjected to any big shock, but when I looked at it, there it was, as pictured. Definitely not a charging issue.

Did you get a replacement?

JSWolf · 09-18-2010, 04:23 PM

Yes, that is a broken screen. The only thing you can do with it is to contact Kobo and hope they will replace it for you or free or not too much $.

haseya07 · 09-25-2010, 03:32 AM

I contacted Chapters and they replaced it with a new one because it's still under the 1-year warranty. They even replaced it with the white one!

09-10-2010, 10:41 AM	#1
haseya07 Member Posts: 17 Karma: 22 Join Date: Sep 2010 Device: kobo, kindle 3	Something's wrong with my kobo screen? I haven't used it in 2 weeks coz i was busy and when I opened it a while ago, this is what happened. http://img.photobucket.com/albums/v3...7/kobosira.jpg I have never dropped it and I always keep it in a soft sleeve. I'm not from canada, and I just asked my sister to buy me one and ship it to me here in the Philippines, so going to the store to have it looked is out of the question. Any help? What should I do?

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09-10-2010, 10:53 AM	#2
bill_mchale Wizard Posts: 1,451 Karma: 1550000 Join Date: Sep 2008 Location: Maryland, USA Device: Nook Simple Touch, HPC Evo 4G LTE	Well, I am hardly a Kobo expert, but a couple of thoughts. 1. Is this the battery properly charged? 2. Have you tried resetting the device? -- Bill

09-10-2010, 11:06 AM	#3
haseya07 Member Posts: 17 Karma: 22 Join Date: Sep 2010 Device: kobo, kindle 3	@bill: Yes, the last time I used it, I charged it to full and left it powered off. And I also tried reseting it via the menu option and the one using a pin. It didn't work. I'm pretty desperate right now.

09-18-2010, 04:11 PM	#7
J. Strnad Guru Posts: 915 Karma: 3537194 Join Date: Feb 2009 Device: Kobo, Kindle 3, Paperwhite	Looks a lot like my broken screen. See https://www.mobileread.com/forums/showthread.php?t=98667 I have the same story: Mine was in a case, inside my briefcase, and wasn't subjected to any big shock, but when I looked at it, there it was, as pictured. Definitely not a charging issue. Did you get a replacement?

09-18-2010, 04:23 PM	#8
JSWolf Resident Curmudgeon Posts: 80,784 Karma: 150249619 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Yes, that is a broken screen. The only thing you can do with it is to contact Kobo and hope they will replace it for you or free or not too much $.

09-25-2010, 03:32 AM	#9
haseya07 Member Posts: 17 Karma: 22 Join Date: Sep 2010 Device: kobo, kindle 3	I contacted Chapters and they replaced it with a new one because it's still under the 1-year warranty. They even replaced it with the white one!