prs-505 screen problem

Shadowjack · 09-03-2010, 05:21 PM

While reading today, the top half of my screen went all white. I can see the bottom half of the screen (about where the 6 button is) but everything above that is washed out. I can faintly see the menu numbers on the side but nothing when reading a book. Went to the Sony support site and their suggestions consist of be sure battery is fully charged; do a soft reset; do a hard reset. None of those fixed the problem. When I checked into doing a repair, the site said the prs-505 would have to use the "Request Exchange" program. Does anyone have any experience with this problem? And/or with the "Exchange" program from Sony? I assume since the 505 is no longer made, Sony would replace it with a newer model (the 600?). Sigh, I really love my 505.

Rydertheblack · 09-03-2010, 08:35 PM

And the worst case if you call you will have these options:

1 - Exchange for a PRS600
2 - Exchange for a PRS300
3 - Repair

price? $99 + taxes and shipping

SneakySnake · 09-03-2010, 08:39 PM

Register the complaint and then try to exchange for the 350 if you can.

(Thats what I would do, even though I couldn't because Ozzies aren't supposed to have Sony readers

)

Rydertheblack · 09-03-2010, 10:52 PM

Quote:

Originally Posted by SneakySnake

Register the complaint and then try to exchange for the 350 if you can.

(Thats what I would do, even though I couldn't because Ozzies aren't supposed to have Sony readers

)

they don't have it available on the exchange center.. so options? 300 or 600.. i would pick the 600

09-03-2010, 05:21 PM	#1
Shadowjack Enthusiast Posts: 44 Karma: 10 Join Date: Apr 2009 Location: Champaign, IL Device: Sony PRS-500, PRS-505, PRS-650, Kobo H2O, H2Ov2, Libra H2O	prs-505 screen problem While reading today, the top half of my screen went all white. I can see the bottom half of the screen (about where the 6 button is) but everything above that is washed out. I can faintly see the menu numbers on the side but nothing when reading a book. Went to the Sony support site and their suggestions consist of be sure battery is fully charged; do a soft reset; do a hard reset. None of those fixed the problem. When I checked into doing a repair, the site said the prs-505 would have to use the "Request Exchange" program. Does anyone have any experience with this problem? And/or with the "Exchange" program from Sony? I assume since the 505 is no longer made, Sony would replace it with a newer model (the 600?). Sigh, I really love my 505.

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09-03-2010, 08:35 PM	#2
Rydertheblack Þýskaland sonur Posts: 14 Karma: 10 Join Date: Dec 2009 Location: El Salvador Device: PRS900 // prs650	And the worst case if you call you will have these options: 1 - Exchange for a PRS600 2 - Exchange for a PRS300 3 - Repair price? $99 + taxes and shipping

09-03-2010, 08:39 PM	#3
SneakySnake I'm watching you! Posts: 6,113 Karma: 22344652 Join Date: Mar 2010 Location: Sunny Coast Qld, OZ Device: Sony PRS-900(unused lately) iPadAir2, want me Kindle Oasis	Register the complaint and then try to exchange for the 350 if you can. (Thats what I would do, even though I couldn't because Ozzies aren't supposed to have Sony readers )