Problem with the screen of a Boox60

tux · 08-31-2010, 12:28 PM

I recently bought a boox60 that never worked.

When I received it I saw in the screen gray spots. After more than four hours of charge (when the light blue of the main command was turned off), I tried to turn the Boox on, but the screen remained the same.

I saw a picture on the internet that when you connect your Boox to a PC a dialog box appears that says "USB connection detected. Do you want to connect to PC?", Then connected my Boox (supposedly on) to my PC and within seconds I saw in the system log (I'm a Linux user) that the operating system detected a USB host. I pressed OK on the command control of the Boox and Linux recognized the Boox storage unit and the SD card.

The problem is the screen!! : ( Does anyone had a similar problem?

I sent two messages to the C. Dulins (whom I bought it), but got no reply yet

Thanks!!

Dulin's Books · 08-31-2010, 01:13 PM

Sebastian , correct? hmm i replied to both. can you check your spam folder? I didnt get any bounce back message.

As for a remedy, a broken display would normally have to go back to China to Onyx to be repaired. But your sale was so recent and I have one here that I just opened that has a similarly broken display. It might be an assembly issue. So we'll replace this one under warranty. Ill need that one back, of course.

We had a rush this past week and we're actually out of stock today. More will be in country tomorrow. Ill get one on its way to you in the next few days.

-Charlie

tux · 08-31-2010, 06:48 PM

Charlie,
yes, I'm Sebastián. I send you a PM. Please let me know if you received the message.

Thanks!

08-31-2010, 12:28 PM	#1
tux Junior Member Posts: 4 Karma: 10 Join Date: Jun 2010 Location: Buenos Aires, Argentina Device: Boox	Problem with the screen of a Boox60 I recently bought a boox60 that never worked. When I received it I saw in the screen gray spots. After more than four hours of charge (when the light blue of the main command was turned off), I tried to turn the Boox on, but the screen remained the same. I saw a picture on the internet that when you connect your Boox to a PC a dialog box appears that says "USB connection detected. Do you want to connect to PC?", Then connected my Boox (supposedly on) to my PC and within seconds I saw in the system log (I'm a Linux user) that the operating system detected a USB host. I pressed OK on the command control of the Boox and Linux recognized the Boox storage unit and the SD card. The problem is the screen!! : ( Does anyone had a similar problem? I sent two messages to the C. Dulins (whom I bought it), but got no reply yet Thanks!!

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08-31-2010, 01:13 PM	#2
Dulin's Books Wizard Posts: 2,806 Karma: 13500000 Join Date: Nov 2009 Location: Portland, OR Device: Boox PB360 etc etc etc	Sebastian , correct? hmm i replied to both. can you check your spam folder? I didnt get any bounce back message. As for a remedy, a broken display would normally have to go back to China to Onyx to be repaired. But your sale was so recent and I have one here that I just opened that has a similarly broken display. It might be an assembly issue. So we'll replace this one under warranty. Ill need that one back, of course. We had a rush this past week and we're actually out of stock today. More will be in country tomorrow. Ill get one on its way to you in the next few days. -Charlie

08-31-2010, 06:48 PM	#3
tux Junior Member Posts: 4 Karma: 10 Join Date: Jun 2010 Location: Buenos Aires, Argentina Device: Boox	Charlie, yes, I'm Sebastián. I send you a PM. Please let me know if you received the message. Thanks!