Kobo still bricked - Page 4

MrBig · 08-07-2010, 02:53 AM

Hi Sameer, this is goddamn ridiculous. Kobo support is actually ignoring me and the SD card has not been sent out. How can your company continue to operate like this?

sabredog · 08-07-2010, 06:48 AM

As soon as SD card firmware upgrades are mentioned, Kobo support does seem to ignore any discussions, support tickets or requests.

Very poor.

zoran · 08-07-2010, 09:54 AM

I'm not sure if Kobo likes to open the source, but linux cannot
be set as proprietary. It might be branched, just as openbsd was
coming to life from netbsd etc. Maybe new project to clear all
mess about firmware? Epub support is fine, cannot say for pdf.
Something based on open source?
Nokia let developers to make new apps and tweak rough corners.
You could see maemo results on almost every contemporary model.
Kobo should learn on that instance.
My 2 cents (or less).

zero10 · 08-09-2010, 07:00 PM

Quote:

Originally Posted by MrBig

Hi Sameer, this is goddamn ridiculous. Kobo support is actually ignoring me and the SD card has not been sent out. How can your company continue to operate like this?

I had the same issue as you, I did the following:
Hold power button, menu button + centre d-pad, then tap the reset button on the back (this requires some manual dexterity), hold the 3 buttons until it goes into upgrade mode. This let me try the firmware upgrade again, but it just continued to fail over and over.

I ended up going to a local Chapters store, where they had the SD card in-store. We did the normal SD-card upgrade mode, except added a tap of the reset button and it managed to complete the upgrade that way. Had my Kobo back up and running quickly. I haven't read every single post in this thread, but is there a Chapters store near you?

sabredog · 08-09-2010, 07:52 PM

This is precisely why calls are being made for Kobo to release SD card firmware upgrade images. so far, the silence is deafening.

A Borders rep on Whirlpool announced that SD card images were to be made available via online links to Australians last week. But no sign currently for those either.

Upgrading via SD card seems to be the safest, surest way.

zoran · 08-10-2010, 12:16 AM

Quote:

Originally Posted by sabredog

This is precisely why calls are being made for Kobo to release SD card firmware upgrade images. so far, the silence is deafening.

A Borders rep on Whirlpool announced that SD card images were to be made available via online links to Australians last week. But no sign currently for those either.

Upgrading via SD card seems to be the safest, surest way.

I cannot find the proper link too.
All I may say is that kobo ignores users.

SameerH · 08-13-2010, 07:10 PM

Quote:

Originally Posted by MrBig

Hi Sameer, this is goddamn ridiculous. Kobo support is actually ignoring me and the SD card has not been sent out. How can your company continue to operate like this?

Send me an email right away shasan at kobobooks dot com. I'll get you fixed up asap. Sorry I only saw this now.

arpeggi23 · 08-15-2010, 01:38 PM

I've been talking to Kobo for over a month now trying to get a new ereader... They said they sent it but still haven't received one, apparently problems with customs. They said they sent the sd card and didn't, ereader and never arrived. Now they are trying to get me an in store exchange at Borders (I bought it at Walmart in Quebec and I now live in Vermont) but I am still waiting. The Kobo has been sitting like a paperweight on my desk for a month.

SameerH · 08-15-2010, 04:38 PM

Quote:

Originally Posted by arpeggi23

I've been talking to Kobo for over a month now trying to get a new ereader... They said they sent it but still haven't received one, apparently problems with customs. They said they sent the sd card and didn't, ereader and never arrived. Now they are trying to get me an in store exchange at Borders (I bought it at Walmart in Quebec and I now live in Vermont) but I am still waiting. The Kobo has been sitting like a paperweight on my desk for a month.

email me as well. shasan at kobobooks dot com

If you have a ticket number, please include that as well.

n0nameth0r · 05-03-2012, 02:29 PM

Quote:

Originally Posted by SameerH

Hey rcanthony, I got your email and replied. Please check your inbox.

I have the same problem
maybe SameerH can help me as well
Please !!

n0nameth0r at gmail dot com

08-15-2010, 01:38 PM	#53
arpeggi23 Junior Member Posts: 3 Karma: 10 Join Date: Jul 2010 Device: Kobo	frustrated I've been talking to Kobo for over a month now trying to get a new ereader... They said they sent it but still haven't received one, apparently problems with customs. They said they sent the sd card and didn't, ereader and never arrived. Now they are trying to get me an in store exchange at Borders (I bought it at Walmart in Quebec and I now live in Vermont) but I am still waiting. The Kobo has been sitting like a paperweight on my desk for a month.

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08-07-2010, 02:53 AM	#46
MrBig Member Posts: 18 Karma: 292 Join Date: Jun 2010 Device: Kobo	Hi Sameer, this is goddamn ridiculous. Kobo support is actually ignoring me and the SD card has not been sent out. How can your company continue to operate like this?

08-07-2010, 06:48 AM	#47
sabredog Geographically Restricted Posts: 2,629 Karma: 14933353 Join Date: Dec 2008 Location: Perth, Australia Device: Sony PRS-T3, Kindle Voyage, iPad Air2, Nexus7v2	As soon as SD card firmware upgrades are mentioned, Kobo support does seem to ignore any discussions, support tickets or requests. Very poor.

08-07-2010, 09:54 AM	#48
zoran himself Posts: 576 Karma: 11226 Join Date: May 2010 Device: Kobo	I'm not sure if Kobo likes to open the source, but linux cannot be set as proprietary. It might be branched, just as openbsd was coming to life from netbsd etc. Maybe new project to clear all mess about firmware? Epub support is fine, cannot say for pdf. Something based on open source? Nokia let developers to make new apps and tweak rough corners. You could see maemo results on almost every contemporary model. Kobo should learn on that instance. My 2 cents (or less).

08-09-2010, 07:52 PM	#50
sabredog Geographically Restricted Posts: 2,629 Karma: 14933353 Join Date: Dec 2008 Location: Perth, Australia Device: Sony PRS-T3, Kindle Voyage, iPad Air2, Nexus7v2	This is precisely why calls are being made for Kobo to release SD card firmware upgrade images. so far, the silence is deafening. A Borders rep on Whirlpool announced that SD card images were to be made available via online links to Australians last week. But no sign currently for those either. Upgrading via SD card seems to be the safest, surest way.