need help with my pb 360 problem

nensi · 08-03-2010, 09:46 AM

Hello,
I have bought a pocketbook reader360 and now a couple of months later only half of my screen is working the other half is responsive but as black and gray lines or black color, that dessapears when I turn the device off. The reader works when I want to choose a book or play a game, I believe it is not a software thing but only my screen is the trouble. Could this be only a battery problem? Does my US warranty applies in Europe? What would recomendation be, for me to do?
I found that a few others had this problem but talked about it on a German forum, but since I don't speak German language that doesn't help me much....
Thanks for any help,
Nensi

Juliette · 08-03-2010, 11:24 AM

Hi

and welcome!

Just two questions:

Where did you buy it from? (And where are you?)

Can you provide a picture of the screen? If the lines are regular, it's not the screen; if it's messier, it's the screen (and it's also not under warranty, sorry).

nensi · 08-04-2010, 02:59 AM

Hello Juliette,

Thanks for the welcome...
I got it in USA from a pocketbookreader.com, the original place in US. And I live in Holland, so that's why my question about warranty. On my warranty it says ''your local service center'' and it doesn't say it is only for the US but I still wondered about it. As for the lines on it, they are straight and if the device is completely charged they don't always show, only like half of the screen is cut off. But the pics I will upload later in the day... I am at work now

...
Somebody told me lately it could be a software thing, and that I should do the firmware upgrade...

N.

Juliette · 08-04-2010, 03:40 AM

I think it would be ok to contact the European centers. But from what you say, it sounds like it's the screen controller or something, and not (necessarily

) a software issue.

nensi · 08-04-2010, 04:45 AM

this is the pic of my problem...

Logseman · 08-04-2010, 06:39 AM

It's a covered issue, so don't fret. The screen seems intact, but something must be going south in the screen controller.

Juliette · 08-04-2010, 08:47 AM

Yes, screen controller!

nensi · 08-04-2010, 10:57 AM

And is that something they have to fix for me (service center)?
N.

Ulli · 08-04-2010, 12:18 PM

Please send an email to service@pocketbookreader.com with a description of your problem. Perhaps you can also link to this thread.

mtravellerh · 08-04-2010, 03:18 PM

Quote:

Originally Posted by Ulli

Please send an email to service@pocketbookreader.com with a description of your problem. Perhaps you can also link to this thread.

As my preposters already said, this is a screen controller thing. It is covered by the warranty, so you're lucky (broken screens are not covered). We have to check with pocketbookreader.com for the repair as I think it would be much easier to get it repaired in Nürnberg, our european central rather than send it to the US. I will be back with you shortly with instructions on what you should do to get your device repaired. Please hang on till tomorrow.

nensi · 08-05-2010, 02:27 AM

Thanks a lot mtravellerh! That would be great!

N.

mtravellerh · 08-05-2010, 01:34 PM

Quote:

Originally Posted by nensi

Thanks a lot mtravellerh! That would be great!

N.

Please send your device to Nürnberg (address on pocketbook.de) with a short description of your problem and your bank account number for us to repay your port. It may take three to four days before your reader will be returned.

08-03-2010, 09:46 AM	#1
nensi Member Posts: 13 Karma: 10 Join Date: Aug 2010 Location: Amsterdam Device: pocketbook 360	need help with my pb 360 problem Hello, I have bought a pocketbook reader360 and now a couple of months later only half of my screen is working the other half is responsive but as black and gray lines or black color, that dessapears when I turn the device off. The reader works when I want to choose a book or play a game, I believe it is not a software thing but only my screen is the trouble. Could this be only a battery problem? Does my US warranty applies in Europe? What would recomendation be, for me to do? I found that a few others had this problem but talked about it on a German forum, but since I don't speak German language that doesn't help me much.... Thanks for any help, Nensi

08-04-2010, 04:45 AM	#5
nensi Member Posts: 13 Karma: 10 Join Date: Aug 2010 Location: Amsterdam Device: pocketbook 360	this is the pic of my problem... Attached Thumbnails

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
weird problem with grays fbreader 0.9.3 on Pocketbook 360:	franklekens	PocketBook	2	09-07-2010 04:28 AM
Problem with grays fbreader 0.9.2 on Pocketbook 360:	readerreader	PocketBook	6	09-01-2010 04:42 AM
PB-360: Problem with one epub file	jibrail	PocketBook	4	06-29-2010 01:16 AM
Pocketbook 360 problem with ADE drm'd epub files	Patarch21	PocketBook	30	04-04-2010 05:00 PM
Problem PB 360 bootet immer wieder neu	aceflor	PocketBook	15	01-03-2010 10:02 AM

08-03-2010, 11:24 AM	#2
Juliette I eat books Posts: 601 Karma: 5124 Join Date: Jun 2009 Location: Milan, Italy Device: Gen3 PRS-505 PRS-600 PB360 PB302 K2 Opus BebookMini OnyxBoox K3 KDXG	Hi and welcome! Just two questions: Where did you buy it from? (And where are you?) Can you provide a picture of the screen? If the lines are regular, it's not the screen; if it's messier, it's the screen (and it's also not under warranty, sorry).

08-04-2010, 02:59 AM	#3
nensi Member Posts: 13 Karma: 10 Join Date: Aug 2010 Location: Amsterdam Device: pocketbook 360	Hello Juliette, Thanks for the welcome... I got it in USA from a pocketbookreader.com, the original place in US. And I live in Holland, so that's why my question about warranty. On my warranty it says ''your local service center'' and it doesn't say it is only for the US but I still wondered about it. As for the lines on it, they are straight and if the device is completely charged they don't always show, only like half of the screen is cut off. But the pics I will upload later in the day... I am at work now ... Somebody told me lately it could be a software thing, and that I should do the firmware upgrade... N.

08-04-2010, 03:40 AM	#4
Juliette I eat books Posts: 601 Karma: 5124 Join Date: Jun 2009 Location: Milan, Italy Device: Gen3 PRS-505 PRS-600 PB360 PB302 K2 Opus BebookMini OnyxBoox K3 KDXG	I think it would be ok to contact the European centers. But from what you say, it sounds like it's the screen controller or something, and not (necessarily ) a software issue.

08-04-2010, 06:39 AM	#6
Logseman Orisa Posts: 2,001 Karma: 1035571 Join Date: Feb 2010 Location: Ireland Device: Onyx Poke 5	It's a covered issue, so don't fret. The screen seems intact, but something must be going south in the screen controller.

08-04-2010, 08:47 AM	#7
Juliette I eat books Posts: 601 Karma: 5124 Join Date: Jun 2009 Location: Milan, Italy Device: Gen3 PRS-505 PRS-600 PB360 PB302 K2 Opus BebookMini OnyxBoox K3 KDXG	Yes, screen controller!

08-04-2010, 10:57 AM	#8
nensi Member Posts: 13 Karma: 10 Join Date: Aug 2010 Location: Amsterdam Device: pocketbook 360	And is that something they have to fix for me (service center)? N.

08-04-2010, 12:18 PM	#9
Ulli (-: Posts: 667 Karma: 1310 Join Date: Nov 2009 Location: Frankonia Device: PocketBook 360°,302	Please send an email to service@pocketbookreader.com with a description of your problem. Perhaps you can also link to this thread.

08-05-2010, 02:27 AM	#11
nensi Member Posts: 13 Karma: 10 Join Date: Aug 2010 Location: Amsterdam Device: pocketbook 360	Thanks a lot mtravellerh! That would be great! N.